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JustFashionNow

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
This company does not typically respond to reviews

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122,391 reviews

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Canada
1 review
0 helpful votes
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Lindas review
September 16, 2021

Terrific bargains and beautiful choices, not the drab clothes in other sites in my size

Date of experience: September 16, 2021
Illinois
1 review
0 helpful votes
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The photos did not show the true colors.
October 16, 2021
Updated review

When I wanted to go back to the main page after looking at an item, it would have been nice if the program could have taken me back to the item, rather than just the top of the page.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 16, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

As we checked, you have accepted our partial cash refund and keep the items.

Your claim/complaint/feedback is very important to us and to our designers.

We value your business and we promise you that we will settle this matter at the best way we can.


When I wanted to go back to the main page after looking...
September 15, 2021
Previous review

When I wanted to go back to the main page after looking at an item, it would have been nice if the program could have taken me back to the item, rather than just the top of the page.

Date of experience: August 16, 2021
New Zealand
1 review
0 helpful votes
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Lovely style dress
September 16, 2021

So much to choose from, great styles great service and it arrived in no time

Date of experience: September 16, 2021
South Carolina
2 reviews
0 helpful votes
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My shopping experience was quite lovely
September 16, 2021
Updated review

Excellent. Love your clothes. The styles are great - Almost everything has appeal. I had a hard time making choices.

Date of experience: September 15, 2021

Excellent
July 30, 2021
Previous review

Excellent. Love your clothes.

Date of experience: July 29, 2021
Arizona
1 review
0 helpful votes
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Misleading return policy
October 16, 2021

I feel like I was misled and cheated by this company's return policy. After receiving my order, I wanted to return a couple of items. I followed the directions for doing that. Here is the email response I got from JustFashionNow:

Sorry that you are not satisfied with the item(s).
Please note that customers must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.
Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline.
You can check the return policy here: https://www.justfashionnow.com/information/Returns

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 15, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Florida
1 review
0 helpful votes
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Never again
September 16, 2021
Updated review

Poor quality products no where near what they looked like on website.

Date of experience: September 15, 2021

Nice options only hope products are as nice
August 11, 2021
Previous review

Nice options only hope products are as nice

Date of experience: August 11, 2021
Washington
1 review
0 helpful votes
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Tops did not fit as expected nor did they look like the picture.

Date of experience: September 15, 2021

First time to shop so I will wait and see
August 11, 2021
Previous review

First time to shop so I will wait and see.

Date of experience: August 11, 2021
New York
1 review
1 helpful vote
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Great online service, no problems with my order. I will use this website again to buy clothes. Good quality product, good fit and quality materials used to make clothes. Very happy!

Date of experience: September 15, 2021
Canada
1 review
0 helpful votes
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Unhappy consumer
September 15, 2021

So far, excellent. Waiting to see quality of product.

Date of experience: September 15, 2021
California
1 review
0 helpful votes
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It's hard to find clothes that fit me. This dress from this online boutique fits me well and is in good shape with reasonably wide bras. I bought 2, my recent purchase is spectacular!

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 15, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback.

We're glad to know you're satisfied with your shopping experience.

Indiana
1 review
0 helpful votes
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DONT WASTE YOUR MONEY
October 15, 2021

I purchased three items however two did not fit and wanted to exchange style of the third. Was told that due to cost of return was offered 15% to return. One dress was not going to get anything back so just decided to take refund offered. I received $6.00 back and I spent $67.00 something is wrong here

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 15, 2021
Miss W. JustFashionNow Rep
over a year old

Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.

And what is your size problem?

One order can only get one discount and you have enjoyed a 20% discount.

We are a trustworthy online shopping store.

Canada
1 review
0 helpful votes
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Pas entièrement satisfaite
September 15, 2021
Updated review

Jolie marchandise le code promos ne fonctionne pas

Qualité des tissus de deux vêtements sur 4 ne me plaisaient pas

Date of experience: September 15, 2021

Jolie marchandise le code promos ne fonctionne pas
August 16, 2021
Previous review

Jolie marchandise le code promos ne fonctionne pas

Date of experience: August 16, 2021
Virginia
2 reviews
0 helpful votes
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It was an ok experience. No problems ordering merchandise

Date of experience: September 15, 2021
New Jersey
2 reviews
0 helpful votes
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Nothing fit gave all away to goodwill
September 15, 2021
Updated review

Shipping cost too high
Took. Way too long to get order. Never again

Date of experience: September 15, 2021

Shipping cost too high
August 16, 2021
Previous review

Shipping cost too high

Date of experience: August 16, 2021
Florida
1 review
0 helpful votes
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Your products are terrible quality and sizing is not American standards

Date of experience: September 15, 2021
Miss W. JustFashionNow Rep
over a year old

The shipping cost depends on the destination and the weight of the package.

In addition, international logistics are much more expensive than any domestic logistics.

Hope you can understand.


Easy to shop on the site
March 5, 2021
Previous review

Easy to shop on the site

Date of experience: March 5, 2021
Delaware
1 review
0 helpful votes
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Customer experience
September 15, 2021
Updated review

I have washed several by hand as fabric is thin. I didn't want to put them in the machine.

Date of experience: September 15, 2021

I have not tried them all on yet and some are gifts...
August 31, 2021
Previous review

I have not washed anything so far. This is true as washing by hand due to colors.

Date of experience: August 31, 2021

I have not washed anything so far
August 1, 2021
Previous review

I have not washed anything so far.

Date of experience: August 1, 2021
Australia
1 review
0 helpful votes
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Worse experience ever
September 15, 2021

Jumper was nothing as it looked in picture & all out of shape. I put it in a charity bin. I was given $4.50 off the jumper & still payed $27.90.

Date of experience: September 15, 2021
Canada
2 reviews
0 helpful votes
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Everything looks great, prices fair... lots of choices. Really liked them... thanks

Date of experience: September 15, 2021

Everything looks great, prices great...
August 16, 2021
Previous review

Everything looks great, prices great... thanks

Date of experience: August 16, 2021
Rhode Island
5 reviews
0 helpful votes
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Unfortunate
September 15, 2021
Updated review

I love the colors and designs of all these clothes... but they weren't for me. A few things were but the XL were too small for me. The others were for my kids and they didn't like, or fit, any of them unfortuately

Date of experience: September 15, 2021

I love the colors and designs of all these clothes
February 23, 2021
Previous review

I love the colors and designs of all these clothes

Date of experience: February 23, 2021
Maryland
1 review
0 helpful votes
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Poor All the Way Around
September 15, 2021

I based my sizing on the available sizing charts and only a third of the items fit. The fabrics were a poor quality and the workmanship so low quality. Kudos to their photographers for making these cheap items look nice. Returns was ridiculous. The first contact suggested a 15% refund if I didn't want to wait and pay for shipment back to China. No return center in the US, what a scam. By the end of the negotiations which took over a week, I will get 40% back within a week or 2 and I'm throwing these sub-par garments in the trash because I would never wear such cheap clothing.

Date of experience: September 15, 2021

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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