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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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Very happy with everything I have bought, the service is amazing and delivery is quick.
Very happy with everything I have bought
Its been good so far, I like how they keep me up to date with their current deals.
It's been good so far, no issues. Quality of the products is great.
Beautiful fashion and really good pricing.
Beautiful colours
I love it and reasonably priced, I always wear jeans wanted something different
Did not like the quality of goods & dey have not sent me return info for 2 items I wished to return so I/m very displeased with their service - I emailed them over & over - all I got was you can't return bags - the Rain Coat I wanted to return No email back to me with return info - there's no way possible I can send it back within 15 days when they never answered me - so I paid & have to keep an item I don't want - I cancelled the rest of the order because of poor service.
I really liked the clothes, but one of the shoes was big and although I've been requesting the email with the return link for over a week, so far I haven't received a response.
First pair of shoes that I bought from this online boutique and they are very comfortable! I will definitely buy more!
I hope the sizes are U.S. sizes and not chinese. Chinese run very very small... large is equal to small in U. S,
I hope the sizes are U.S. sizes and not chinese. Chinese run very very small... large is equal to small in U. S,
I have been shopping for clothes online here for years and I am still very impressed with the quality. I have clothes from years ago that are still as good as new.
Experience was good just found the delivery was long
It was too costly to return the items so I had to keep them. I was offered a small credit in lieu of returning items which I accepted. I would have preferred to return them because now I have items I will never wear.
Second order I have place... like the creative look of your products.
So many styles to choose from! The site was easy to navigate.
So many styles to choose from! The site was easy to navigate.
I knew what I wanted and checked the size and measured myself for the shirt. I am surprised that the shipping is $9.99. A cute thin material Artsy blouse. Wow! But I enjoyed shopping my first time at Just Fashion. It was simple and easy to purchase my order. Thanks. Sonja.
I knew what I wanted and checked the size and measured myself for the shirt and I need a size SMALL. I am surprised that the shipping is very high amount $9.99 for shipping. Wow! But I enjoyed shopping here for the first time. It was simple and easy to purchase my order. Thnks. Sonja.
5 of 10, Quality of materials is extremely poor and looks not the same as on the pictures
Shopping:
Every too often I land back up at top and have to do a lot of scroll/load to get to the last item I looked at, so as to keep going.
The purchase: the measurements may be accurate, but the cut of the clothing assumes a slender uncurved body, which mine is not. I have a well-endowed curvy body, so nothing fit—or at least not if I moved my arms.
Gorgeous dresses, but not for my body.
Size of items from different designers differ. Sorry that they did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
Every too often I land back up at top and have to do a lot of scroll/load to get to the last item I looked at, so as to keep going.
AWFUL EXPERIENCE! I didn't know the clothes were from China and they were very poorly made, and wrong sizes sent, too. I returned everything and it cost me a lot of money to return everything to China. I will NEVER shop with this outlet again.
Sorry that you are not satisfied with the item(s).
Please send us the tracking number for your returned parcel.
We will refund you the purchase price of the returned item(s) once we receive it/them in good condition.
If you run into any issues, please do not hesitate to contact us at [email protected]
AWFUL! I returned all of the clothes to China -- postage was very expensive-- and I expect a FULL REFUND.
Beautiful clothes, great customer service. Great satisfaction wearing them.
I ordered two shirts and 2 pieces of jewelry. The jewelry are both fine, but the shirts I received look nothing like the pictures on the website.
I really like the many options available!
Shipping seems high. Waiting to see if it gets to my post office box, as I do not have a mailbox at my address.
Shipping seems high. Waiting to see if it gets to my post office box, as I do not have a mailbox at my address.
One item shipped in wrong size - I am not good at returning items
Sorry for the inconvenience!
If we sent you wrong size item(s), we need some photo of the detailed label of the item including the recognizable size, color and designer's name.
We are sorry for the mistake and for all inconvenience. But we do need these proofs to issue this problem.
If you run into any issues, please do not hesitate to contact us at [email protected]
Had problem getting credit card charged.
I love my new shirts from this online boutique! It's COVID so it took a little longer to get the order, but it was on my doorstep the day after the products were available for delivery.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Sorry that you are not satisfied with the item(s).
We value your business and we promise you that we will settle this matter at the best way we can.