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JustFashionNow

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
This company does not typically respond to reviews

Instant Feedback

122,391 reviews

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Australia
2 reviews
0 helpful votes
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Check out
September 15, 2021

I am tired, so much scrolling - perhaps why mistakes were made.
I managed to get the exact same order twice, really do not know how this happened and I annot figure why it happened. Just strange.

Date of experience: September 15, 2021
Kentucky
1 review
0 helpful votes
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Not real sure about products.
September 15, 2021
Updated review

The dress was not the one in ad. The fabric a little disapointing. Not sure about the sizing. After I wash the top will know more.

Date of experience: September 14, 2021

First time
August 16, 2021
Previous review

First time. Wait till I recieve my order I'm always scared the first time

Date of experience: August 15, 2021
Canada
3 reviews
0 helpful votes
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Good looks! Poor fabric!
October 15, 2021
Updated review

Unique styles not found in stores. These are gifts for my niece!
My niece was looking forward to your unique styles!
She was disappointed with the fabric in the clothing items!

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your opinion is important to us and we really appreciate it.

We will strive to improve the quality of our services and products.


Unique styles not found in stores
August 15, 2021
Previous review

Unique styles not found in stores. These are gifts for my niece!

Date of experience: August 15, 2021
California
1 review
0 helpful votes
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Too small
September 15, 2021
Updated review

Love the shirt, but runs smaller than most that size

Date of experience: September 14, 2021

Easy...
August 15, 2021
Previous review

Easy... and fun.

Date of experience: August 15, 2021
Australia
1 review
0 helpful votes
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Bad what else can I say other than that I was so very disappointed

Date of experience: September 14, 2021
California
2 reviews
0 helpful votes
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EASY-DOES-IT
September 14, 2021
Updated review

I like very simple & direct shopping. I have little time to waste.

Date of experience: September 14, 2021

Sometimes confusing messages
January 21, 2021
Previous review

Sometimes confusing messages -- I like very simple & direct shopping

Date of experience: January 21, 2021
Hawaii
1 review
0 helpful votes
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Disappointed
September 14, 2021
Updated review

Payment is taken out of your account weeks before items are shipped. There are no shipping updates to relieve the stress the customer feels. I didn't like having to run down to my mailbox wondering if today is the day my shipment arrives.

Date of experience: September 14, 2021

Quick, easy, fun
August 15, 2021
Previous review

Quick, easy, fun

Date of experience: August 14, 2021
Washington
1 review
0 helpful votes
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Not What I Expected
September 14, 2021
Updated review

I rec'd. My order in separate shipments. One top did not come in the color I had expected and I won't accept that it's a difference in monitors. I ordered pink and received a dusty salmon/flesh color. If I saw this in real life, I would not have chosen it. Then the 2nd top arrived and it was so cheaply made with cheap material and threads hanging everywhere from shoddy sewing. I will never order from this company again.

Date of experience: September 14, 2021

Beautiful clothes but the sizing varies
August 13, 2021
Previous review

Beautiful clothes but the sizing varies.

Date of experience: August 13, 2021
Canada
1 review
0 helpful votes
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Love the Fashions!
September 14, 2021
Updated review

Love your merchandise and will continue to buy it! Thank you so much!

Date of experience: September 14, 2021

Love your merchandise and will continue to buy it!
September 8, 2021
Previous review

Love your merchandise and will continue to buy it! Thank you so much!

Date of experience: September 8, 2021

Loe the sweaters and will purchase more later!
May 16, 2021
Previous review

Loe the sweaters and will purchase more later!

Date of experience: May 16, 2021
New York
1 review
0 helpful votes
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Satified with my purchase
September 14, 2021
Updated review

Very easy and directions clear. Happy to have found the dress I was actually looking for.

Date of experience: September 14, 2021

Very easy and directions clear
August 15, 2021
Previous review

Very easy and directions clear. Happy to have found the dress I was actually looking for.

Date of experience: August 15, 2021
California
1 review
0 helpful votes
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False advertising
September 14, 2021

The item that was pictured and I ordered was not at all what I received! The pictured item was a coat that looked like it was looped wool with embroidery. The coat I received was not a coat at all! It was more like a bath robe that was made out of flat polyester- not wool or textured appearance at all! It's horrible. And now I can't return it because I have to return it to China. Or I can only receive a credit of $7.50 when I paid almost $50. Such false advertising. I will never order from JFN again. I can not trust that the product you advertise is actually what I will receive.

Date of experience: September 14, 2021
GB
1 review
0 helpful votes
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This website is better than having to go to a department store. Fast delivery even in times of COVID, the clothes arrived earlier than expected. Very satisfied with my first purchase.

Date of experience: September 14, 2021
Kentucky
1 review
0 helpful votes
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Nice clothes
October 14, 2021

Would like more description on clothes, washing instructions, design details--can't see cuffs, hems, etc.

Date of experience: September 14, 2021
Miss W. JustFashionNow Rep
over a year old

Your claim/complaint/feedback is very important to us and to our designers.

We will do our best to address your concerns and serve your fashion needs.

Georgia
1 review
0 helpful votes
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Quality of Clothing
October 14, 2021
Updated review

The clothes I ordered and received were much thinner than I expected.

Date of experience: September 14, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers.

We will strive to improve the quality of our services and products.


Website is confusing!
September 13, 2021
Previous review

Website is confusing!

Date of experience: August 14, 2021
Minnesota
1 review
0 helpful votes
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Extremely disappointed.
October 14, 2021
Updated review

Pictures made clothes look gorgeous.
Easy to order inline.
Took a ridiculous amount of time to ship/ actually arrive. If I had been pleased with the clothes, the wait would have been worth it, maybe.
Instead I was EXTREMELY disappointed in the fabric, the sewing details, and I did NOT try anything on. I could tell instantly that I did not like anything. I am returning everything! It has been a HUGE waste of my time. I will NOT ever order again. Kindly remove me from any further on line advertising. But your survey of customer satisfaction is superb. Contacting you online has been easy. I truly wish that I had been happy.
I was hoping to wear one or 2 items for this weekend, but I will not, so I must look elsewhere.
I know you have a tough job/business.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

As we checked, there is only one item you have not received. However, It is out of stock. Would you like to change to another one at the same price or get a refund?

White Paneled Cotton-Blend Long Sleeve Striped Shirts & Tops
Color: White; size: XL
-158358335
WP-065369350 6.87 USD

We value your business and we promise you that we will settle this matter at the best way we can.


Easy
August 15, 2021
Previous review

Easy. Accurate.

Date of experience: August 14, 2021
Oregon
1 review
0 helpful votes
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Unsatisfactory experience
September 14, 2021
Updated review

Three of the four items I ordered did not fit. When I inquired about returning them I was offered a 15% refund to keep them and have them altered. At first I just wanted to return them but they must be returned to China and there is a very short time frame to do that. So then I told them that if the 15% offer was still valid, I would take that, keep the clothes and give them to someone who could wear them. The company never responded. I will never buy anything from them again.

Date of experience: September 13, 2021

My shopping experience has been relaxed and satisfying
August 15, 2021
Previous review

My shopping experience has been relaxed and satisfying.

Date of experience: August 14, 2021
Minnesota
2 reviews
0 helpful votes
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Kitty Hoodie
September 14, 2021

Very poor quality... I don't have 50 words to describe my experience

Date of experience: September 13, 2021
Washington
1 review
0 helpful votes
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Consistent size order.
September 14, 2021
Updated review

I have liked every thing I ordered, but the size and different materials fit different.

Date of experience: September 13, 2021

I was not please that my order took almost 3 weeks to arrive.

Date of experience: August 24, 2021

This was ok
July 26, 2021
Previous review

This was ok. Kind of new to the online shopping.

Date of experience: July 25, 2021
Pennsylvania
1 review
0 helpful votes
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What a great deal!
September 13, 2021

I'm overwhelmed with your large inventory! This is my seond order and everything is beautiful! I was afraid that the clothes wouldn't wash well. Suprise, they all looked great after washing and drying. Very little wrinkling!

Date of experience: September 13, 2021
Texas
1 review
0 helpful votes
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My order
September 13, 2021
Updated review

It took longer than expected to get the products. Other than that, I am satisfied...

Date of experience: September 13, 2021

I hope that the shipping time will get a little better
September 10, 2021
Previous review

I hope that the shipping time will get a little better. I am satisfied with the product.

Date of experience: August 11, 2021

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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