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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Your pictures online look like cotton knits & textured fabrics. But in real life they are kind of an odd silky print that doesn't fit like I expected. The colors are not at all the same (usually darker or muted than online). I ordered 7 items and returned 6. I won't be shopping with them again.
Discounts are confusing. I thought if I bought over $100 I would get free shipping, but I didn't.
Good so far
I hope to receive my order before 4 th of July.
Stressful due to I had no idea how much shipping was till the very end, and up at top of page it says 10% extra for new and I have no idea if that would give me a additional saving to the 15% for first time buyer? Or would that 10% wipe out the 15%? Its a bit confusing. Also the size chart made no sense at all to me reding bust size 99? What does that even mean? I could only go off of small medium large! Hope this fits me :) its a lovely dress.
Thank you!
We will see when merchandise arrives. This is first order, website is easy to use.
The shipping seems super high compared to the cost of the clothing. I am pleased with the clearance clothing that I purchased.
The shipping seems super high for clothing.
Great & easy! I found really cute items & the order process was easy!
Easy except would like to review full order before completing so I can verify that I got my discounts
When I ordered the first item I was sure I ordered a different color. A message popped up that said if I ordered another item for a specific amount I would get free shipping...a lie. Then it was $9.99 shipping...another lie. I got the wrong color dress, but choose to keep it BECAUSE I AM NOT spending any more money with you to send it back.
My first time buying clothes online. I did not receive an itemized invoice of my order, just an email saying thank you for your order. I requested to return items for a larger size and to date, no response.
Clothing was oversized, so had to reorder smaller sizing.
Love so many of the designs! I'm going to be happy wearing everything I ordered.
Nice prices on clothes I love! The prices of clothes are very good. Quality reflect the price too will return some t
Experience was good overall plenty of options. Good value and good price.
I was satisfied with this order. Sizes were true to fit and all items look good for summer.
I am hopeful these will arrive in a reasonable time frame and the quality will be good. Great looking selection, sizes and prices.
The sizes are not consistent.
I am hopeful these will arrive in a reasonable time frame and the quality will be good. Great looking selection, sizes and prices.
Was looking at the dresses for a couple of years, hesitate to order anything. Finally this year decided to buy a few and see how it goes. Thought if I like it I will order more. I did not like the quality of the material the dresses are made of. Returning most of the stuff. Still did not receive one item from my order.
Love the styles and variety. It's my first order lets see how it goes.
Too many fabulous choices to choose from but I managed to find just what I wanted and more. Have to wait a month or two before I can order some. Maybe too many awesome clothes.
I truly enjoy shopping with you. I enjoy shopping with your clothing,
Fully enjoy shopping at just fashion now. Thank you.
I love your clothes. I do wonder why your shipping time takes so long.
Found what I wanted and await its delivery.
Your service and clothing are exceptional and I appreciate the choices.
First time customer.
One dress arrived and it was not as described.
The rest of the order was lost in the mail.
Dear Customer,
Thank you for your feedback. We apologize for any confusion caused by your logistics.
We understand that you may have questions or concerns regarding your order, and we want to assure you that our team is always available to assist you.
After reviewing your order details, we have found that all items, except for the dress, were successfully delivered to your mailbox on June 7th, 2023, and signed for in/at the mailbox. We kindly advise you to check with the mailbox.If you need further information on your order status, advice, or assistance, we are here to help.
We understand that the dress did not meet your expectations, and we appreciate your feedback. We take all feedback seriously and are dedicated to continuously improving our products and services.
If you have any further questions or concerns, please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW
First time. Hope they deliver.
Wish they had better descriptions of the materials in the clothes
Will never order again. Order took too long to receive. Looked nothing like the photo.
Dear Customer,
We're sorry to keep you waiting. Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment.
It will need 1-2 business days of processing time and 8-14 business days of shipping time.
For more details, you can check the shipping policy here: https://www.justfashionnow.com/information/delivery
We would like to offer our assistance in resolving this issue as quickly as possible. We understand that the dress did not meet your expectations, and we appreciate your feedback. We take all feedback seriously and are dedicated to continuously improving our products and services.
In order for us to better understand the problem, we kindly suggest that you could share us with photos of the actual item you received. This will enable our team to investigate the matter further and determine the best course of action.
Once we have received your email with the requested information, we will do our best to respond promptly and resolve the issue as efficiently as possible.
If you have any further questions or concerns, please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW
Beautifull clothes and shoes! I could not wait to get them! However, over half of what I ordered never arrived. They sent me replacement instructions, but I have yet to receive any of the replacement items I have ordered. Don't bother trying to return anything, because they make it very difficult to do so. After you order and pay for your merchandise, it takes them a month to finally tell you that what you ordered is out of stock and please order a replacment. The replcements take forever to arrive if they ever do!
Dear Customer,
Thank you for choosing our products, and we look forward to resolving these issues together.
We understand that you have concerns regarding your order.We would like to extend our sincerest apologies for any inconvenience or frustration caused by the issues you have experienced with your order. We understand how important it is to provide a smooth and satisfactory shopping experience for all of our customers, and we are deeply sorry that we fell short of meeting your expectations.
Upon checking, our colleague has previously replied to you on June 14 and June 17 respectively about return.Once we receive your return, please allow 3 to 5 business days to process your returns.For more information,please click this link:
https://www.justfashionnow.com/information/returns
If you did not receive our previous emails, they may have been filtered into your spam/junk mailbox. Please check both your inbox and spam folder for our messages.(Normally,all inquiries will be responded to within 24 hours.)
The shoes that you exchanged but have not yet received, we have verified that the shoes were shipped out to you and are currently in transit. Unfortunately, shipping and logistics issues can sometimes cause delays, but we are working diligently with our logistics team to resolve this issue as soon as possible.
Regarding the out of stock item from your order, we apologize for the inconvenience. We also noted that on June 21st, we followed up with you on the same matter and are awaiting your reply.
We appreciate your valuable feedback, which we have conveyed to the relevant department in order to improve our services. We are committed to doing everything in our power to improve the shopping experience for our customers.
We value your business and appreciate your feedback. Your comments and concerns have been forwarded to the appropriate team for review and improvement.
If you have any further questions or concerns, please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW
I originally ordered this dress at a much lower price, but then was told it was sold ut. I was VERY disappointed. I am excited t receive this one (a slightly different pattern, but the same style).
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
There is a chat window in the right side of our website.
Sorry for the delay in replying due to too many inquiries recently. Please accept my apologies for the delayed response.
Upon checking, we have replied each of your emails, we also replied your today's email. Please check soon. If you don't find it, you can try to find it in spam list.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help
Best regard,
Ashley
JUSTFASHIONNOW