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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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My experience not pleasant and I will NOT order anything else from the company. I sent two emails that were unanswered until I had an investigation into getting a refund. The one pair of shoes I ordered did not fit correctly and I ordered the correct size. I did not want to go through the hassle of sending them back if I couldn't even get a response back from the items I paid for and did not receive.
So far, the experience has been pleasant, I will be certain once I received the merchandise and the quality of my items.
I found it easy to order,but can't seem to return items will return with out all the bull$#*!. And will let people know about you
Dear Customer,
We apologize that you haven't received our previous email in which we provided detailed instructions on how to proceed with your return request.
Our records indicate that we responded to your initial return request on June 4th, and we suspect that our message may have been filtered into your spam or junk mail folder. We understand how important it is to provide timely and accurate information to our customers, and we apologize for any confusion or inconvenience caused by this oversight.
In order to help resolve this issue as quickly as possible, we would be happy to process the return on your behalf and assist you with any further steps if needed. We have also sent you another email with all the details of your return and what you need to do next.
If you have any further questions or concerns, please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW
I've received everything from my order except for one outfit. I've loved JFN since I started ordering from them almost 3 years ago! They have problems with the shipping. Takes too long to get it to the USA. The processing time needs to be shorter! I love all the unique details that they add to almost every item of clothing they sell.
Love their clothes! So unique! Need to watch the size guides for each item to be sure you get the perfect size!
Had a minor problem getting the free shipping code to work but I finally got it to work. This seems to be happening quite frequently to customers. Please have someone check it out. Thank You very much!
JFN ROCKS!
I've been shopping with JFN since October 2021. The only problem is the length of time that it takes to get your items once it's shipped and the lack of responsibility for when it's in the shipping process until you receive it.
Once you figure how to use the different codes to your advantage it's not difficult sat all. I have enjoyed everything I've received from JFN.
Love JFN. Once you understand the ins and outs it very easy and simple to use. The Facebook page helps a lot. Of course the only downfall is the shipping time. That's why I just order when it seems right instead of trying to get something for a special occasion! Keep improving, you're doing a great job! JFN ROCKS
Other than the long wait due to the distance and other issues going on with the transportation of good I am very happy with the items I ordered and received. Everything I've gotten from JFN has been very well made. They wash and dry well and need little to no ironing. I will be placing another order soon when the shipping charges are taken care of on a gift certificate I won. You customer service is well run and for the most part quite responsive.
The discount system is very difficult to keep track of. I'm very satisfied with everything I received in this order. Everything fit perfectly! Something needs to be done about the return policy. I'm still Leary about ordering anting even if it's the same style but a different color as the sizing varies considerably. I have always used the sizing guide. But it sure didn't work well on the larger order I placed where 4 out of the 8 items I ordered didn't fit. I as a shopper had no choice but to accept whatever you decided to give me due to the difficulties involved in returning items from overseas. I hope that your upper management take a good long look at this policy and come up with a return policy that is more fair to your customers. Love your clothes WHEN THEY FIT!
Discount system is too complicated!
I ordered 5 items from Just Fashion. The shoes were adequate. The clothes were junk. The fabric was awful and not as pictured. The sizes were all over the place, some too big and others too small. I choose to keep a couple of items because I could wear around the house, but not in public. I have been trying to return the other items for 3 weeks. You can't return to Just Fashion, you have to deal with the shipper. They are very nice but nothing gets done. I am still waiting for instructions to return and get a refund.
Dear Customer,
We appreciate your feedback and would like to address your concerns.
We understand that the fabric did not meet your expectations. We take all feedback seriously and We are collecting feedback from our customers and working on providing more choices of fabrics. Your comment is highly appreciated and we will forward it to our relevant department.
In regards to sizing issues, we recommend that our customers refer to our sizing charts and product descriptions before making a purchase to ensure that they select the correct size. The detailed measurements of different products on our website differ even in the same size., we cannot guarantee that all items will fit perfectly. However, we do accept returns or exchanges on most items, subject to our return policy.
For our return policy, you can check this link：https://www.justfashionnow.com/information/returns
We recommend that customers choose a reputable shipping provider and obtain proof of postage in case the item is lost or damaged during transit.
We would appreciate it if you could provide us with your order number, it would also help us to solve your problem better!
Once again, we appreciate your feedback and hope that this information has been helpful.
If you have any further questions or concerns, please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW
Material was nice, but, clothes too small. You sent duplicates. Very disappointed! Will not be ordering anything else from you!
Shipping too expensive
The sizing was all over the map! Some I should've ordered small, some medium… One was recommended is large, and it's huge.
And the return policy is ridiculous! Less than half of my order was satisfactory and it would cost me almost as much to return it as a Del's Dubai it.
I will not use this company again again.
Dear Customer,
We appreciate your feedback and would like to address your concerns.
Regarding shipping costs, the shipping cost depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process.
We now offer free shipping when the order amount after the discount is over $99.(Final sale items and pre-sale items are excluded).
We strive to offer competitive rates while ensuring that our products are delivered securely and reliably. However, we understand that shipping fees may be a concern for some customers, and we are constantly reviewing our rates to ensure that they remain as affordable as possible.
In regards to sizing issues, we recommend that our customers refer to our sizing charts and product descriptions before making a purchase to ensure that they select the correct size. The detailed measurements of different products on our website differ even in the same size., we cannot guarantee that all items will fit perfectly. However, we do accept returns or exchanges on most items, subject to our return policy.
For our return policy, you can check this link：https://www.justfashionnow.com/information/returns
Regarding return shipping fees, please note that any fees associated with returning the item to us are the responsibility of the customer. We recommend that customers choose a reputable shipping provider and obtain proof of postage in case the item is lost or damaged during transit.
Once again, we appreciate your feedback and hope that this information has been helpful.
If you have any further questions or concerns, please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW
The ads on pages flip around too much. Sizes hard to judge. Favorite item out of stock.
Terrific selection -- just wish there were some petites!
Two of the nice tops were more of a rayon/poly blend but I don't think the description said that. The photos are very nice but several look more like cotton blends, which I prefer.
Read that you got 100% return. Only got 55%, wanted to return all items. Very frustrating
Been waiting for comfermation of an orrder that has not come. But cant wait to see if it come so I'm ordering another time.
Only two of the items I ordered fit properly and they took so long to arrive.
Dear Customer,
Thank you for your feedback regarding your experience with our company. We appreciate your feedback and take all comments and suggestions seriously.
We're sorry to keep you waiting. Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment.
It will need 1-2 business days of processing time and 8-14 business days of shipping time.
For more details, you can check the shipping policy here: https://noracora.com/information/shipping-delivery
We replied to your return request email on June 22nd and we have sent you an email once again. Rest assured that we have to reply to it, and we are here to assist with any questions or concerns you may have.
If you have not received our email, please check your spam as it is filtered by the service provider.
If you have any further questions or concerns, please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW
Beautiful clothing for my upcoming vacation!
Fitted perfectly and looks so pretty. I like the option of paying with PayPal.
Picking out items was great. I had to return most of the water due to size differential. Some items that team did not look like they did when I ordered them.
I found a lot really nice things.
I hope they are as nice when I received them.
The quality of the dress was not what I expected. The sizing chart and the actual size were not the same. I went by the bust size and the dress was way too large. I thought the dress was made in the US, but the tag says Made in China.
Large variety of great clothing at great prices.
Very happy with the quality of the material and they are well made.
You can keep an eye on the status of you order and item.
I well definitely buy from them again
Very nice range of clothing and easy to navigate site. The clothes were a great fit, great fabric and very well made. I couldn't fault them. The only thing I didn't like was the lack of communication from the company. Most places let you know if your order has been sent etc. I will definitely order again.
I was very disappointed with the visual of products and actual item when received. My shoes looked nothing like picture and shorts were too short. The fabric of tops were nothing like l invisioned.
Dear customer,
We're sorry to hear that you were disappointed with the products you received. We always strive to provide accurate and clear photos and descriptions for our products, but we understand that sometimes there can be differences between what is pictured and what is received. We will look into making improvements to avoid similar situations in the future.
Regarding the issue of your shoes and tops that don't meet your expectations, if you would like to return any of the items for a refund, please contact our customer service department and we will assist you with the return process.
Thank you for your feedback. We take all feedback seriously and will use it to improve our products and services. If there is anything else we can do to assist you, please do not hesitate to contact us at [email protected].
Best regards,
Jules
JUSTFASHIONNOW
After adding each item to your cart, the site goes back to the start so you have to go through all the items again
Items are good. Fabric not what I was expecting but its satisfactory. Sizing was ok.
Love the styles and colors. Sizes mostly are true! Some mediums run small.
So far, so good! The proof will be in the quality~
Website flits around too much
Too tight in.bust for a large and way tolong, would fit someone 6' tall
Great selection and easy to navigate site. Will likely shop again.
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We understand that you may be concerned about the status of your return request; however, after reviewing our records, we could not find any record of a return request or email submitted by you.
We value our customers' satisfaction and strive to answer all inquiries and requests promptly, so if you have not yet made a return request, we encourage you to send us an email or contact our live chat for assistance.
For return policies and guidelines, you can check this link:https://www.justfashionnow.com/information/returns
Our team is here to assist you throughout the entire return process, and we are committed to providing timely and effective support to all of our customers. We will be happy to provide additional assistance to ensure that your needs are met.
If you have any further questions or concerns, please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW