Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thank you so much, everything looks beautiful. I love the dresses and they fit perfectly.
Also, the cute shoes, I have received many compliments.
Thank you so much, everything looks beautiful. I can't wait to receive them.
Straight forward process which is always appreciated.
Not happy with the sizing of dresses, they are not even close to size ordered. Did not expect added exchange fees. Can't return as the added fees make it too expensive.
It was very easy. Hopefully the dresses will be as nice.
Great great great great great Thank you great Thank you
The dress I ordered was a misrepresentation of the actual item. The picture of dress's color was blue and green, however, it is green and black. It is also far too small. When I returned to JustFashNow shopping site. I couldn't find the picture again, it disagreed after I received it. This is a bad way to do business, and bad experience. Thank you.
Shoes I ordered were at least 2 sizes too large. The sizes for the other clothing items were inconsistent as well. There is no way to return the items unless you want to pay to ship back to China so I took the measly 15% refund, which really sucks. I will not order with this company again.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
To avoid unnecessary inconvenience to customers, we usually offer a partial refund and you can keep the item. I'm sorry this didn't satisfy you.
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at [email protected] or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Nice designs and great prices. Shipping was faster than I expected.
Products very cheap and very oversized. Don't like having savings codes offered for use, then being unable to apply them.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at [email protected] or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Don't like having savings codes offered for use, then being unable to apply them.
Sorry but nothing fits I would like to return the items but there is not way to find "Return an item"
I ordered 2 blouses in a large because thats what i normally wear and when i received them they fit like a 2xx, really oversized so i put in for a return and they said they didnt do refunds but they could refund me 15% of my order, ARE YOU KIDDING ME! If i wanted to get the refund i would have to download a label and pay for the postage back to China and declare how much the items where worth and if i said to much i would have to pay more money! WHAT, 70 dollars is what I'm out, Never again will i do business with this company, What a scam and if you look at their reviews they are all there own doing comments like "NICE GOOD" never felt so rip off!
'A bit confusing at the final paying stage of this shopping, but hopefully, I can sort this out. Also, I'm not familiar with buying clothes from the USA this way, and I forgot that your sizing was different from ours here. Eg. Your Small size is actually a Medium in NZ & in other countries. However, the Men's Medium was fine.
A bit confusing at end of this"shop", or certainly not as I would expect it to be.
The shipping is expensive they put if you buy 99 and up is free shipping is no true. Also some don't fix me and are big even is my size
The shipping is expensive they put if you buy 99 and up is free shipping is no true.
As long as they fit im good. Send a return just incase please.
Id like to exchange as i have 5 pieces that just dont fit or look horrendous
Love the discounts as the us dollar would be better at par. Just saying
You need to make it easier to checkout! Everytime my order moved or was delayed, I was informed. This gave me peace of mind in this day and age where a lot of these places you spend your money with could care less whether a person is satisfied or not, just as long as they get your money. Five star service to say the least! Will purchase more products in the future!
Checkout needs to be revamped and made easier
Love the shopping experience hope the clothes are as great as this experience.
Maybe the next time I order I can better describe my experience but so far it was okay it arrived. I was satisfied with my purchase wish I hadn't got a size smaller but overall of you it was great and I would do it again.
I'm always doing Christmas gift shopping. I just took care of my sister and one for my mom. The rest of the things are just for me 'cause I never go shopping just for myself.
WOWEE what a selection! I couldn't wait to get my three shirts. I am a true small, and of course ordered Small… when they came, I loved the design, fabrics and workmanship. HOWEVER, the shirts. We're TOO big… I contacted customer service, they said rather than me returning the items, they would give me 15% of the retail price, which I have yet to receive. I doubt that I will reorder from this company again.
WOWEE what a selection! Can't wait till the tops come and I can parade around the town!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
To avoid unnecessary inconvenience to customers, we usually offer a partial refund and you can keep the item. I'm sorry this didn't satisfy you.
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at [email protected] or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!