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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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I received partial order. Items did not fit. I had an online chat with customer service and wanted to return them and cancelled the item that had not arrived. I was told I had to ship items to China and may also have to pay import taxes even though the return address was in the United States. I was told if I just wanted to keep the items I would get a percentage of the cost as refunded to me and I would get full refund for the item I cancelled. I still have not received any refunds or communication. Absolute unacceptable.
I measured myself and when I got my product it was too small. Material looked better in pictures than
Difficult to go back and look at other items
Love the selection, the sizing is way off. Order at least 2 sizes larger than normal, for women's clothing.
Merchandise is good--takes along time to get here some times. It came much faster than my other orders! I used to order and expect it about 8 weeks later.
Merchandise is good--takes along time to get here some times
Shopping is easy. Shipping charges are a steep. I would have purchased more items if the shipping was not so expensive.
So far so good will have to wait till after get order to know if this is where I can shop. Well got order disappointed size off on most. I will not order again not order 2/3 sizes larger than wear and still not fit.
So far so good will have to wait till after get order to know if this is where I can shop
One of the items fit, but one did not.
Customer service was very helpful.
Your sizes are off. 3 XL always fits me
Too small tops. Need to return
I ordered some tops which I thought were short sleeved but received sleeveless tops. They are cute but I I would have preferred sleeves since I have floppy upper arms! They are also tighter fitting than I prefer so this pushes me to lose weight!
Took a month to receive my order. Clothing is all polyester. Nothing as pretty as the pictures. Threw out the sandals, they smelled like a burnt rubber. I would advise not to purchase here. To return anything, it needs to ship to China.
Got blouse a lot sooner than the other sneakers. Very cute together and I got a lot of compliments
Some garments were unsatisfactory and I wanted to return them to obtain a refund. The refund process is too onerous and the shipping costs too high.
The picture of the product was in no way indicative of the actual product received! Yes, it did look like picture on the website, but in no way reflected the description given. I found the materials used to make the shoes very subpar; flimsy casing on a cheap, plastic sole! When trying to return the product for refund, I was given a choice to pay shipping and customs pricing to China, or take a 15% cash refund, to avoid the ordeal; shipping and taxes paid NOT INCLUDED! What an insult!
Love the product choices and they are made very well.
I have been waiting a month to get 2 pairs of leggings, I have contacted them 2 times with the same response " it is on it's way" I have never waited this long for anything. Still isn't here, they better give me my money back when it never shows up. DO NOT BUY FROM THESE PEOPLE, THEY ARE PROBABLY NOT EVEN A COMPANY!
All good easy transaction well packed good quality.
Thank you
Looking forward to see how these items are made and fit, if good then I will be buying more. I am a first time buying with this company.
The customer service is the worst ever! The website is difficult to navigate! It does not give information on a return label. When you call customer service, a voicemail picks up and says,"the mailbox is full." Who does business like that?!?! Highly Dissatisfied! Would not recommend!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124

