Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered everything true to size and everything fit like normal. Some material is stretchier than others but all in all, quite pleased.
First time shopping here. I ordered 8 dresses because they look awesome and great shape. But when I received it's whole different shape and size. None of them fit to me except one. But the fabric quality is really good. That's why I didn't return those. I have to spend a whole of money to alter these. They have worst tailoring ever. And the length is too long that no normal people can wear it. Someone have to be really tall and only then they can wear with high heals. They should have smart tailor who knows about size chart.
I was dissatisfied with the product! The picture on line did not look abstract. Abstract flowers are not my thing so I didn't even take it out of the package I passed it to a friend thank you anyway.
Sizes not accurate. Lacks quality. Returns must be sent to China at customer cost.
Not used to shopping on line / older lady/ dress was much too big
The website led me to believe that returns were free. The time to return was not sufficient as they had delays on all my items at customs or the shipping handler. Items that said they would take 7-10 business days dragged on for several weeks. Any items you order be sure you want them as returning will cost you more that the items.
Easy to use website and very convenient checking out
I ordered 3 tee shirts for myself and 2 as gifts. All 5 of them were huge... way bigger than a small or medium should be... more like large/extra large. I thought I could return them or exchange them but when I tried to do so, I was told that I would have to return them at my expense to CHINA and I would only receive a refund after they had verified the merchandise. This is just too much expense and work and it's not worth it to me. I'll stick to Amazon from now on
Thank you for your feedback. We will forward it to our related department and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Easy to use the website. Check out process was simple. Great selection of clothing.
First time ordering from JustFashionNow. Nice product, and easy order placing. Only complaint is product ran too small, can't wear it (and its my usual size for all other clothing I have in my closet and am wearing).
My mistake of ordering the wrong size and was able to get the next size larger at no extra cost.
Cute clothes! Sizing chart helps as different items fit differently.
Everything was just fine. There were no problems at all. Good product, good service.
The quality of one of the dresses was not as expected and the color was pink although I had order Magenta. The pink dress had a "magenta" label on it, but it was clearly pink.
Loved the selections that I cannot find in stores. Your designs are much more appealing to me.
You people don't have any clues about US sizes or fabrics. Models are great in the picture. But no side or back views of items. No description about shipping either. To get order takes forever. But after order you sending millions e-mails with your sales or offers. Cheap service is not good!
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?
They looked great on the website but looked different in person. I ordered them for a trip I was taking so once they came I had no time to reorder. I ordered according to the size chart and they were too big. I spoke to live chat about 15% called ended, dialed back in never answered waited over 10 minutes or more. I have four tops I can not wear.
Great product, was actually sold out of some items I selected but overall great
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Thank you for your feedback. We will forward it to our related department and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.