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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Read the Terms and Conditions that you have to check 'I Agree' for before you can purchase anything from this site. It TELLS you about the VIP membership that you're signing up for (I do agree that it should have been an OPTION to join, whereas it literally gave me no choice) but it DID TELL ME that that's what was going on and exactly what a membership entails. Including the monthly charge if you don't make a purchase (can't remember if it stated a specific total price amount, or if any little thing would be acceptable), or if you don't 'skip a month'on your profile page.
I have ordered two pairs of shoes from this site and they are absolutely fabulous. Both arrived within a week of the purchase date and I was able to track my packages for the entirety of the delivery. I love my new shoes and will be buying from JustFab again in the future.
DONT BUY! From this company as they stole £350 from my account and signed us up for a VIP account even though we pushed the one time buy only button, when we contacted them the staff are rude and not helpful they are only interested in taking you're money. This is the sort of company that give internet shopping a bad name my advice is to ring trading standards or / and off com so they can be stopped.
DO NOT ORDER FROM THIS COMPANY i brought one pair of shoes and have been charged £35 each month for a following 4 months. Apparently i signed up to subcription which was a part of their terms and conditions which i was not aware of
I bought my girlfriend a pair of shoes here guess i signed up for one of there "memberships" charged me on the down low a month later for 39.95 then called an they began to bully me saying i had signed up $#*! that i will never order again!
They stole $40.00 from me because the card that I ordered my stuff on was stolen so they won't give me my money back on my new card it's been well over a month and then they lying and saying that they have a different car on my account and I only have one car that I use to order with I wouldn't tell anybody about this damn company they full of $#*!
I've shopped here just a few times and they r a great online company, their prices are decent, alltho I've seen better, they r an honest company, and met my customer demands. I would definitely recommend to my fellow online shoppers! Just fan!
Be careful with this company. I placed an order and then realised they would charge me £35 per month whether I had shoes or not, they give you just 5days to opt out. I cancelled this which was fine but they did not cancel my order as requested. The order arrived and it was faulty. After a lengthy phone call she finally agreed on a refund not exchange. They would not refund the postage even though the item was faulty and I'd asked for the order to be cancelled. What a con!
I am a VIP but i cold not even avail a discount in their website it's cheaper but once you click the checkout, the price gets higher when i called them they sad it's because i; m a VIP so i can't avail a discount. They said i cant use my credit that they stole from my bank account.
I ordered some shoes that I got for 75% off and I just now found out there is a hidden membership fee. Not only will they not refund me, but they spend FOREVER trying to get me to keep my account. I will not pay $40 a month for this sh** website! Please please don't shop here.
I was a member of JustFab for about seven months. I only placed two orders, and skipped the rest of the months. The shoes are made with subpar quality. I'd compare the quality to shoes you would find at Forever 21.
Cancelling your membership is a nightmare. Brace yourself for having one of their "fashion consultants" try to convince you to stay. Overall, I would not shop using this site again. Not worth the money.
YEA SO THESE MF DON'T TELL YOU THAT THEY WILL HIT YOU'RE BANK CARD UP ALL THREW THE MONTH IF THEY CAN'T GET IT ON THE 1st... messed me up... took my bill money and then when I called about it they told me there sorry but I'll just have to sit in the dark (lightbill money) until I get my money back in 5 to 7 days...#Azzholes
I signed up because I needed a new pair of winter boots and my first item was 10 plus 5 shipping. $15 pair of boots! Which were fine, for $15. But the moment I forgot to skip the month and they charged my card I got my second item. A purse that broke IN A MONTH. And just by putting it over my shoulder the strap came off. F justfab.
Bought a pair of shoes off here as I'd seen the advert on the TV and it looked really good, when I went on the website it basically made you join to make a purchase but wasn't actually told what I was getting myself into when becoming a "VIP member". I got my first pair of shoes for the discounted price and when they came they were way too small and had to return them. The next day I checked my bank account for another reason but noticed JustFab had taken £35 on top of the price of the shoes. I was furious so I emailed to ask what had happened and all I got back was a bimbo response basically saying I was locked into paying £35 a month even if I don't use the website. I spent 3 days emailing trying to cancel my account as when I tried to call using the number provided it said the number wasn't registered, I found an alternative free number to call on another website *******4114) so then had to spend 30 mins on the phone with them trying to convince me to stay. In the end I basically had to threaten to make a complaint for them to finally cancel my membership! £35 down and a lot of hassle. NEVER EVER USE THIS SITE
Justfab got me too
I was told I would get a 5 month credit
We will see
But that isn't good enough
I think It should Be 100%
They take $40 from my bank account and I never buy nothing. In their page said you can call customer service 24/7 but if you call a Saturday morning they say you have to call Monday to Friday. Sucks I hate this website.
They did not make this clear and a month later have taken £44 out of my account
I am NOT amused and will never purchase from them again!
They took £105 before I realised from my bank. I have asked them for it back as I didn't want VIP in the first place. They have refused me my money back and the boots I bought at Christmas were rubbish and you can better quality for £15 on 5he market. There is absolutely nothing I want on this site for £105. NEXT STEP TRADING STANDARDS.
Bad company. Shoes are crappy and nothing like the pictures. Plan on getting charged after you cancel your account and plan on canceling at least twice. What a horrible company! Not to help anything their customer service is overseas and they really can't help with much... just lots of sorry's.
I saw an add for buy one get one on facebook, so I bought my daughter 2 pairs of shoes. I didn’t know when I used there coupon that they would be charging my card $30 a month. In addition the shoes did come; and they were 2 sizes too small! I called to make an exchange. I waited and waited and waited the new shoes never came! When I’d check the status on one had a status for me. Finally I called and canceled my account. They spent 20 minutes trying to talk me out of it. Finally someone told me that they never exchanged the shoes I bought, but credited my account again. They are not longer doing a sale so I had to buy a pair of overpriced shoes or lose my money. I still ended up paying out of pocket for the shoes, because they came to more than my credited amount.
Just Fab has the best shoes clothes I just brought a jump suit from them and it is amazing fits great looks good, I brought some shoes from them twice and my family and friends tell me how cute they look. I tell them where I got it from and their mouths drop lol. Great price and cute shoes and clothes have not brought their hand bags yet.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members