JustFabReviews 10,359

Out of the 3 items I have received from Just Fab only 1 item (a bag) survives, the other items (shoes) fell apart very quickly, cheap maybe but I expect £35 shoes and boots to last longer than cheaper ones from the high street. Added to which my final item has taken 2 months to be returned and refunded despite twice weekly calls to the company, two months later I am still waiting for my refund and I feel that I am getting fobbed off. If the funds are not back in my account by next week I will be complaining to the ombudsman. It may only be £35 but if they do this to everyone that soon mounts up. Avoid this company, nicer items can be found cheaply elsewhere. I would give zero stars if I could.

Don't ever buy from this website. Seems all good and well at the time, until they start taking £35 out of your bank every month without your say so. All because you haven't click a "skip this month" button. Which you're only allowed to do between the 1st and 5th of the month. What an absolute joke. People have busy lives than to sit and click this button every single month.

Rang up and asked for a refund. And shock shock, I was told no. Because it's clearly stated in the terms and conditions. Yep. So clear.

I don't know where to begin with this website, I am disgusted by the fact that they are basically charging £35 a month for an email that apparently is for our benefit and choses our "style" but that's utter nonsense! I have immediately called to cancel the membership, i wish I had some form of power so I could shut them down for good, the thieving scumbags! Disappointed is an understatement, this should be illegal. It wouldn't be as bad if their products were of excellent quality but they aren't, and they know this so that's why they charge people for "privileges" but I haven't got anything from them other than stupid little emails. Really pathetic. Its a shame there isn't a '-10' star rating because that is what I would rate this joke of a business.

I just ordered a pair of boots today, and I've been automatically added to the VIP membership, this WAS NOT stated clearly when I was buying the shoes, I'm ringing tomorrow to cancel the membership and hopefully I havent paid for anything other that the boots. I've read reviews after this has happened and disgraced at the way they deal with their customers and the way the basically are conning people out of their money. Wouldn't recommend this website unless you read all of the reviews and know exactly what you are getting!

Don't waste your time and money on just fab. They aren't fabulous at all. The quality of the shoes are awful. I feel like I could get better quality from a dollar store than from just fab. I have never purchased a pair of shoes that couldn't even last me a day. Mind you the styling is super cute but the shoes are trash! Even when I called to exchange the product they informed me they would send out another pair and I would just return the others. Well, I never received my shoes and contacted them back to see what the issue was. Apparently, the representative informed me incorrectly and i should have gotten a return label and mailed my shoes first before receiving my new pair. Well, clearly that didn't happen and after calling back for the second time my replacements weren't available. Mind you this has been well over a month. I had to pick a new pair in which were $10 more than my original pair. I explained I shouldnt have to pay a difference with the inconvenience factor and they refused to cover the difference. Not only did I not get a replacement pair I wasted a precious hour of my day. They are so awful!

What an utter SCAM.
Purchased a pair of shoes for £12 in the sale. No complaints with the shoes.
A month later and £35 has been taken from my account WITHOUT my authority. I NEVER signed or agreed to a VIP package. When you read their FAQ it says you are automatically signed up to this when you make your first purchase. It NEVER said this when i bought the shoes as I would not have purchased them. I am furious. What an absolute scam.

Horrible horrible! Here I was thinking just fab was so great, good quality for the price NOT Realizing these past two years I have been tricked into the VIP membership and my credit card was charged each month. Absolutely disgusting! Have not heard back from email or phone call from customer service. I will be sharing this everywhere until I get a full refund which will never happen as customer service is no such thing here.
Unbelievable! Do NOT shop here!

Ordered boots in November and after wearing them approximately twice a week for several months, they began falling apart at the toes. I then contacted customer service for them to tell me since it is outside of the 30 day return period, they couldn't do anything for me! Terrible website with such cheaply made items, it's despicable! Also, when I went to cancel my "VIP membership" after purchasing the boots, the customer service representative kept me on for 20 minutes basically bribing me to keep the membership. Not a chance! These people should be ashamed of themselves! I DO NOT RECOMMEND BUYING FROM HERE!

I got charged for over $100 CAD as i forgot to skip for the month. And end it up i had to pick something in the website. After tax and shipping cost i paid over$60 cad for each clothes.
And i'm so piss of the poor quality! I can get much better quality in Forever 21 for under $30, but i have to paid over $60 to this blooding website! The quality of the shoes and clothes are so poor and cheap!

Do not buy from them. They steal money from innocent hard working people. One of the many unethical companies that sadly have forgotten how to be human.

They took over 2 weeks to confirm they received my returns even though they insist you use their couriers. I provided proof of my returns but refused to confirm they had received and with each customer service advisor told me a different timeline before I could dispute my non received returns. When they did finally accept after 15 working days that they were in receipt of my returns, I was to wait a further 10 days for a refund... which by the way the would not give me even though I shut my account. They would only give me a store credit which took forever to show on my account and then I couldn't us as my account had been shut down as I requested. Argued again for refund as I couldn't order on their site and they insisted there and then I make a choice of what I wanted as no refund would be given! Never been lied to so repeatedly and totally despicable way of running a business. DO NOT ENTER INTO AN AGREEMENT WITH THIS COMPANY!

I absolutely love this website! Their selection for clothes and shoes are wonderful and their sizes are as posted on the size chart. The jewelry selection are nice but most are costume in quality but there are still elegant pieces. The prices are great and you get points everytime you make a purchase that you can use for free things. They get new items every season so the styles are always up to date. I love these guys and will always use them!

My daughter is 15 and bought some shoes from JustFab. They have since taken £35 month from her account for some VIP service she didn't sign up for, certainly not intentionally. I think it's disgusting that companies get away with this sort of thing. I cannot contact them via phone and they haven't replied to an email. I've cancelled further tranactions with the bank but they have over half £70 of my daughters savings. I would advise anyone to avoid this company like the plague.

Many customers complaining about the charges, bad services etc. When in fact Justfab is really a fantastic website! Great products, easy exchanges, very accessible support with affordable price it offers! Admit the fact dumb $#*!s that you purchased products because that's the only amount you can afford lol. All information is clearly provided in the website of Justfab. Learn to read the terms and conditions before you proceed in check out in any online shopping websites brainless human! NOTHING TO BLAME OTHER THAN YOURSELF! LMAO