JustFabReviews 10,359

My bank informed me that just fab were trying to get money from my account and had been taking money out for years, £35 a month, I didn't have a clue. Apparently I am a VIP customer? Hey? I ordered shoes years ago when I was in uni, I used pay pal. Since then they have been taking money from my account for years, I've built a credit of over £1200! Seriously?! I said I wanted a refund and wanted my money back, I never ever agreed to people taking money from my account! I'm fuming! I spoke to customer care who said I had 33 credits which was about £1200 they said they could offer me 21 credits which is £755 and I have to use 13 credit £455 on just fab! No way! I would never purchase anything from them! So angry they have robbed me! They refuse to refund me my amount. I have consumer rights!

Ordered £384 worth of items on December 1st with a 3-5 day delivery. 2 weeks later no delivery. 3 weeks later they tell me the parcel had been returned & they had refunded me for all of the items by 'member credit'! The courier tracking shows the parcel never even left their warehouse! Now they are saying they will not refund me & that I can only use my money on another order? They will not let me cancel my account by online chat or email. Apparently I have to 'call the,' on their premium rate number! Reported to trading standards very easily online via the citizens advice bureau!

After ordering my boots on the 3rd Dec, i didn't receive them after 2-3 days like they stated on website. Emailed them on 12th December, received an email back stating they will contact courier and email me 48hours later... 19th December, no email, no word, called to cancel order and demand refund. They then tried to tell me I will receive my refund when THEY receive the boots, even though I hadn't even received them in the first place! JOKE DO NOT USE THEM - received email stating I will receive refund... will update if and when this happens.

ORDER PAIR BOOTS GOT PAIR FREE GREAT BUT READ ALL CONTRACT NOW JUST ORDERED OFF JUSTFAB ONE TIME USED SISTER CREDID CARD THAT SHE NEVER BALANCE HER CHECKBOOK COME TO FIND OUT CHARGING HER CREDIT CARD39.99 FOR 12 MONTHS AND TO KIDSFAB 29.95 12 MONTHS CALLED SUPOSE TO BE GRTTIMG ALL MONEY BACK CAUSE I ONLY USED ONE TIME. I TOLD THEM I WAS GOING TO REPOT IT TO VISA AND THAT THERE COMPANY WASN'T GOOD FOR LIKE 60.00 BUCKS FOR TWO PAIR BOOTS ENDING UP BEING 400.00 A PAIR SO FAR THEY SAY GOING TO REFUND ME IN 5 TO 7 BUSINESS DAY

I became a justfab vip 2 weeks ago and I've already cancle my credit card, Belive these costumer reviews, because if your boots don't fit you, you are going to have a hell of a time returning them, I've tryed times 4 times to get them to send me a return lable despite they say they have hassle-free returns, you will never get that return label, I've talked all I'm gonna talk to these people, I'm stuck with a pair of boots that don't fit, and probably a pair of jeans as they are coming to me in the mail, don't be sucked in one there great first deal like I was, sounds really great when you getting a pair of 50$ boots for 18$, but really if they don't fit I worned you, read the customer reviews they're not wrong, this isn't 1 person having a problem it's many, thanks justfab for the boots that don't fit, but just fabulous you're not

They trying to ripoff me! I both a pair of shoes from them what I paid for right away, after a week they changed me extra 39.98! I don't know what's going on but I did not buy anything else they just charged! Now I have to go to the bank and claim! They took my card details and using it!
If you already purchased anything from them cancel your card and do a new one!

I ordered two seperate packages, one day apart from each other. The first order was on Friday, December 2nd and the next order was the following day, Saturday, December 3rd. The first order took 3 days to be processed and another 7 days to be shipped, which is fine and within the timeline JustFab gives in their shipping policy. The next order however, (now keep in mind it was ordered the day after the original order) still had yet to ship. It has been in processing status for 10 days now! I called customer service on day 7 of processing and the woman actually had the audacity to say "I GUARANTEE you your package will arrive by the 15th, but because it is taking longer than expected, we will include a $10 giftcard in your package." At that time, I actually thought that made up for their processing mishap, but now it's the end of day 10 and the order status still says it's processing! WTF JustFab? Don't tell your customers you guarantee something if you're not going to oblige!

So two years ago now my son was a newborn I bought myself some boots sounded like a great deal. Then when I made a VIP I didnt see anything about "skip this month" for 2yrs they been taking $39.95 out each month I callEd them complained. Finally there gonna send me a check of all those months I will be receiving $520.79 that's all from the 2yrs they have tookids out my money! Before they said they'll give me a check and that there sorry. They tried to say ("if you stay a VIP we can give you $10.00 off your next purchase") I'm like. NO I want my money back! Don't use this site to buy shoes

First i did not know that this was a monthly thing... then when i went to get on my password wouldn't work and it would not let me reset my password. So frustrated I just called to cancel my account and had the WORST CUSTOMER SERVICE. I don't know what her name was but she CLEARLY does NOT understand customer service. I signed up for this account and ordered a pair of shoes that i was very happy with. I got back on in hopes to order something else only to find out my password would not work. I have tried NUMEROUS times to reset my password and get no where! Obviously frustrated and fed up with this issue i called into your customer service to go ahead an cancel the account. Your rep cut me off then hung up on me. I work in a customer service call center and have NEVER had an issue like this. I will be telling people to not purchase from your company and will write every bad review I can. I still have not received a cancellation email either. DO NOT SIGN UP FOR THIS!

They say if you click on the "skip month" tab you will not be charged the monthly fee$ of 39.00. I clicked on the button with no confirmation. I went back deleted my cookies on my history, went back and selected the button over six times I did this maybe more. After no confirmation I sent them an email the same day that was sent. They still tried to charge my card. I didn't have the money in my account so it kicked it back. This should have never happened. This is their tactic of scam on your hard earned money. DO NOT USE JUSTFAB! Total scam. I cancelled my account and notified my bank!

I bought a pair of shoes from them and I only planned to buy one pair. When i checked out it had a box that was automatically checked saying that i wanted to be a vip member. I didn't know what this meant and there was no explanation. I left the box checked. Big mistake. For the next three months i was billed $39.95 to my account because i wanted to be a "vip member". I did not realize until the third charge so i cancelled my card and contacted JustFab. I told them to cancel my "subscription" right away. I was on a live chat with a representative for 45 minutes just to have her end the chat and not answer any of my questions or remove me from the list. Be careful when checking out because they are sneaky!

I am sorry but when a company's customer service can not properly understand why I have not recieved the item and I just keep getting told to wait on the line. A 5 minute phone call was turned into a 22 minute phone call because the representative that spoke poor english kept saying wait stay hold when I had been waiting. We confirmed my address like seven times it did not change from the first time. They are not even worthy of one star. You do not tell your customer to sit, wait, etc when you have to reconfirm everything seven times. I am sorry but you have to be more polite while giving customer service on the phone.

They stole $80 from me. I'm writing here because I want to prevent other people from falling into the same trap. If you just ordered something from them call them right now and make sure to cancel your VIP membership. Yes, you do have it if you bought even one item from them. Don't waste time looking for any other way to avoid getting ripped off. Just call, and stay away from them for the rest of eternity lol

I'm genuinely surprised that a company like this is still around and wasn't shut down.