JustFabReviews 10,359

Signed up a year ago and everything that has been said already is true. The months that you forget to skip they take £35 to spend on their website. The skip button is not obvious to find and you only have from the 1st to the 5th to do this. If like me you are busy and forget they take the money, I have just spoken to the MOST infuriating customer service operator in my life. I have forgotten to skip 5 months which is a total of £175 so I asked if this could be refunded. I was told as a good will gesture they would refund £105 but the other £70 I would have to spend on their site!

I have been a JF customer for about 5 years now, I usually never would have a problem with them, until I logged into my account one day and boom I was charged $39.95 from a card that was not even connected to that account! I thought that was fraud but okay. Anyway, I had no clue where the charge in my bank account had even came from until I disputed it and JF had the never to send them an explanation with the credit listed on my account for a purchase I never made to a card that is not even conncted to that account. I went back and forth with my bank about how I could get my money back, and they suggested I contact JF. When I contacted them, the lady I spoke to tried her best to convince me not the cancel my account, kept trying to covince me to just use the credit. I was very nice, but eventually I turned belligerent, because I just wanted my money back. They kept giving every excuse why they couldn't give it back until I started to get infuriated, demanded the money back or I would report them to the BBB. They finally agreed to give it back, BUT! I have yet to receive a refund. I called my bank and they are showing no history of a refund being deposited in the account anytime soon. They were supposed to have refunded my money on the 3rd, it is not the 12th and I still do not have it. I decided to call them back about it and they kept telling me they have no history of a credit on the account blah blah. They finally found the info about the credit, and claimed it has been refunded in their books. I asked them for a notice of proof, the rep was supposed to email it to me and I have never got that or the refund. I am highly disappointed that this company is allowed to just steal from customers. I will get my $39.95 back by any means possible this is called fraud. Not only will I never buy from this company or Shoedazzle because they both seem to run on the same BS, I suggest you do not as well and not take the risk of money randomly being withdrawn from your accounts.

DO NOT SHOP HERE they have a hidden fee where if you do not buy a pair of shoes every month, they CHARGE YOU $39.95! For NOT shopping! They also cancel orders but do not refund the money and have AWFUL customer service and are not willing to help at all. Not to mention the quality of the products is terrible and not worth the cost. Not a company I would support.

I ordered 6 items, 2 pairs of boots and 4 clothing items, from JustFab because they have a seemingly good selection of plus sized clothes (wide-calf boots, for example). The clothing was all about 3 sizes too big, despite me following their size guide. Moreover, the material was so cheap it looked like it would fall apart within a single wash. The material of the boots was cheap as well. I could tell they wouldn't last more than a few months, but moreover, they looked super cheap, and I wouldn't want to wear them brand new. I cancelled my membership and went to return the items. This is where the real kicker comes in: they charge a $3.95-$5.95 restocking fee per item. So I ended up paying almost $30 for absolutely nothing but inconvenience. Don't use this site. I wished I had discovered SiteJabber before I placed this ordered. I would've seen their much deserved 1.5 star rating.

I would never order of them again I ordered a pair of boots in there 75% of deal and then they charged me a £35 month fee for v. i. p so I ring them to ask why and they tell me because I got a deal they just put me in for the v. i. p membership witch I never asked for and now they there telling me it will take 12-18 days for my money to go back in my account they are robbing gits quick to take money and sign you up for s**t you didn't ask for but not quick to pay back! DO NOT USE

In december I was suckered into their deal of being a new customer you get 75% off your first order. I ordered myself boots and they made me put my email address and billing information and how I would like to pay. I put through paypal and it is connected to my credit card. I was charged $15.69 for the pair of boots and happily paid that charge. Now fast forward to today and I notice I am getting charged through Paypal which is through my credit card an additional $39.99 monthly charge that I never authorized JustFab to take?! Never saw anywhere when I was purchasing my shoes that they would charge me for that. They are scammers and very deceiving. I tried to look on their website for a way to cancel my account and they only was it to call the phone number listed on their website. Called that number and they gave me a list of 10 plus promotions with their site, never got into contact with an actual Representative, they redirected me to a different phone number I had to contact and it was related to State Farm Insurance...
By that point I had contacted my credit card company and was on the phone with them filing a dispute against the unauthorized recurring charge. While on the phone with my credit card company I found a "live chat" available on JustFab's website and I tried talking to representative to cancel my account and refund my money. They were unwillingly to cancel my account nor would they refund my money and I had to threaten them that I was on the phone with my credit card company while chatting with them and I will be disputing that charge and was informing my credit card company they were refusing to cancel my account. Once I mentioned that they happily canceled my account but with no refund but my credit card company will be getting me the refund.
Do not waste your time with this site.

I had ordered two pairs of shoes; One pair I received damaged, while the other was sent to me with two of the same side shoe. It has now been a month and a half since that order was even placed, and none of my funds have been returned. I have been shipped another pair of one of the sets of shoes, which was (surprise, surprise) damaged upon arrival. The other pair of shoes I tried to originally get a replacement for was no longer even available. After branching out to various pointless emails found on their website with no reply, I resorted to their live chat option. This online chat option is horrible. Several times I spoke with representatives that either:
A. Made numerous mistakes having to correct themselves
B. Would end the chat before you could even collect all the information given, which is problematic seeing it glitches and does not even allow one to scroll back up the majority of the time, even after trying different browsers.
Highly advise not wasting your money, or energy. You will end up waiting multiple months having to talk with multiple, faulty representatives just to receive unwearable shoes. Then they try to cop out by giving you a coupon for future purchases. Who the hell is stupid enough to continue purchases with a company who clearly does not care about their service quality?

In December I browsed Justfab and I bought a pair of boots, it stated new customers have 75% off their first purchase, brilliant I thought so went ahead and ordered. Boots delivered, all fine. January comes round and I receive an email stating Justfab have taken £35 from my bank? I call them up (which later I discover was to an advisor in the Philippines!) apparently I had signed up to the VIP service and this was the monthly charge?! After some firm words I got my money refunded and I cancelled my account! Just be very careful on the 'offers' they are advertising!

I bought one pair of boots several months ago, nowhere on the site, did I see it was a monthly membership. It just says starting for $39.95 first pair just $10. I finally got my boots, and then moved on. Didn't buy anything more. A few months later I realize I was having money taken out of my account. I was livid, I emailed their customer service department, it took a month for someone to get back to me. And when I did, they wrote (very rudely) we need another email for this account. I was livid because I could log in no problem. When I go to try to cancel my account, it just pops up saying Oops! Contact our Fashion Consultants at this 1800 number. Are you kidding? I tried for 3 days and every day when I try to sign in, this pops up.

Moral of the story, stay away from these crooks!

I signed my daughter up for the VIP membership sometime ago. After being billed two and three times a month for the "monthly" membership fee, I called to cancel. Despite being told that my membership was cancelled and receiving an email confirmation, they continued to bill me two and three times a month (make sure you check your credit card bills). Now they want to fight the charge back saying I never called, despite the email confirmation. AND they never mentioned the fact that they have been charging me a monthly fee two and three times a month. I can surely understand why 94% of their comments are negative.

I received my items late and I only received half of them. When I called to see what happened the operator had no idea or to tell me. I could barely hear her because of all the other people talking in the background. It's clear that this company outsources their call center to a different country. The only thing she could do is reorder the items I didn't get. When I asked for priority shipping to make up for the inconvenience she said that she didn't have that Authority. The online chat doesn't work so don't waste your time with trying it. I will be cancelling a membership that I've had for over a year now tomorrow. Don't waste your time or money on this company.

Still waiting for refund after 5 or so months. Went through my bank and they said no until i had to go through BBB. They said they had given me a refund. I contacted my bank and they said that there was no record of it. Sent that to BBB and was told "oh it didn't go through we will do it again"... have spoken to numerous amount of people and each time i get told "oh it didn't go through well do it again. Asked to be send a check and still nothing. Contacted my bank AGAIN and did a 3 way call with a just fab rep and sorted it out after almost an hr. A week later, still nothing. Called again today and was told "oh we are going to process it now". No matter who i talk to i keep getting told its either done, i then contact my bank and they have no record of it. I go back to just fab and they then say 'oh we'll do it again". Wasting my time but since they are giving me the run around i am going to constantly contact them until i get it back. Id stay away from this company. As soon as you have a problem they waste your time for months and constantly lie - even to the bank, when the bank said they didn't have any record of it. Called again today and was told the same thing..."we are going to process the refund now" even though last week they said the exact same thing. I highly doubt i will get it and will have to go through bbb again to sort this out

For one, all these people complaining that they were charged for not skipping the month... how is that justfabs fault? It's part of the membership. Not their fault you didn't read before signing. And hard is it to remember in a FIVE DAY grace period to log on and skip the month? How many smart devices do we all own that we can set an automatic monthly reminder? Anywho... Ive been a customer since they started. Ive ordered literally HUNDREDS of boots and shoes. Customer service is a joke though! 90% of the time I'm happy with my purchase and the quality, honestly what are you expecting for the price? You get what you pay for right? But, EVERY expierence Ive had with customer service is a nightmare! Evewn a nightmare is sugar coating it! Just fab, get your $h! T togehther and fix your customer service reps! Look at all the bad reviews on them! After being a loyal customer for over 10 years, Im about to walk away!

Oh and be warned customers... JustFab has another company "ShoeDazzle" NEVER order from there. I was charged 4 times for one purchase and lied to cy the rep and 2 supervisors. I finally had to get my bank on three way who had to threaten shoedazzle with a lawsuit! Ive got 3 of my 4 transactions reversed only because my bank manager fought the charges. Still waiting on the 4th to be reversed.