JustFabReviews 10,359

Do not order from this company! Complete skam they sign you up to a vip membership scheme and take £35 a month from your account without authorisation! Apparently it's in the small print but it's that small it cannot be read. When ringing up to cancel an demand my £140 back I get told my money has turned into credit which is none refundable to spend on there website! Disgusting I will be writing to your head office an not deffinately won't be ordering from you again the quality is awful also!

I ordered boots for my daughter in December 2016. I didn't want to worry about having to remember to skip every month so I just called one week later from my order and cancelled my VIP Membership. Now in January 2017 and February 2017 I have been charged $39.95 TWICE! I have called their customer service and they are claiming that they have not charged me any $39.95 charge. I received now help, no consideration of my issue, no optional help to get this figured out. I'm going to contact my bank and see if they can help. Other than that I have no i no idea what to do to get my money back. I have cancelled my account completely online so hopefully that avoids future charges.

Set up my account in early 2016 since I only wanted to buy a pair of boots I signed up for the VIP, after realizing that I would be charged 39.95 a month just to be a member I canceled my subscription. Well to my surprise I had to called back 3 more xs and was still being charged at 39.95 a month! Long story short I had to call back 3 more times to get them to cancel my subscription and to stop stealing money from my account. Beware this company will Rob you Blind! Any you'll be stuck with a pair of shoes you can't even fit to boot!

Apart from all the other reviews regarding the VIP scheme which is a complete rip off. Do not fall for the express delivery either.
I paid £3.95 for 2-3 working days delivery and then informed that is business days only. Weekends don't count. So basically only worth it if you order on a Monday or Tuesday. Otherwise go for the free 5-7 days which is realistically 7-9 days due to every week having a weekend. Despite courier companies working 7 days a week.
Also feel free to call them and speak to someone very unhelpful in the Phillipines.
Beware of this company. Initial deal of 2 pairs for £35 good but make sure you call immediately to cancel the membership.

I've just purchased items via this site having been recommended it by a friend. The terms and conditions are CLEARLY stated and there are no hidden catches. If you click a button between the 1st and 5th of the month to say you won't be shopping that month you don't pay anything. If you don't trust yourself to remember to do this then you simply don't sign up as a VIP member. The terms clearly state that to do this you sign out at the payment stage as a 'guest' - not difficult to understand. By taking 5 minutes to read the terms and conditions you'd realise this was a marketing initiative - not a 'scam'.

I'm seeing a majority negative reviews, primarily people saying they have been 'scammed'. I read the membership agreement so I don't feel scammed at all. Yes you're credit card is charged, just as the agreement says it will be. Folks really need to read through these things before signing up! If you can't afford $40 a month for shoes then don't sign up! I have been thrilled with every pair I've received. Comfortable, true to size, and hot styles! I have bought 10+ pairs of heels and boots so far and I couldn't be happier!

I wish I had known of this site before I purchased anything from justfab.com. Wow, what a scam. The shoes are cheap--seriously, this is what our oceans will be filled with because they are unwearable and not recyclable. The quality of the clothing is flimsy, doesn't last through one washing. I just tried to cancel my "VIP membership" via chat it it took 5 back-and-forths before the person would finally accept the fact that I wanted to cancel my account. Just horrible all around.

Wanted to buy 1 pair of trousers and accidently signed up for VIP scheme.
Called up and was told they'd emailed me confirmation to cancel my membership or go ahead. Never got sent an email. £175 has been taken out my bank account from previous months without me even noticing. Wanted to get it credited back into my account or bank into credit so I could use to be told when I cancelled my membership it then disappears
Utter Filth

Watch out for their internet statement for a free VIP membership.:

I have suddenly found an extra charge in my account that I did not expect and going back into their web page to seek the reason for this charge, to my extreme surprise, I found their small print contradict their advert for " free VIP membership" Clearly their VIP membership is not free!

If you are not careful they will deduct this amount every month! Unless you inform them that you wish to cancel a membership that you don't even know you had.

This is extremely upsetting. The webpage is certainly very misleading on this matter and abusive of customers good nature, by letting us to believe that if we subscribe to your free news letters, these come at an unwanted cost.
I do not recall having signed for any VIP membership or receive a number or reference regarding this membership.
After calling their customer service, they were trying to convince me that I signed for it without proof. I demanded that the extra charge of GBP 35.00 that they have deducted from my bank account to be refunded as it has been taken without my consent. They say that they will, after me losing my temper over the phone BUT they never had. So not only they are dishonest but they do not keep to their word and they just probably wanted me to leave them alone. I had to inform my bank about it to reject any new payments that this company might try again.
This should not be allowed. This people should have a bit more integrity. I certainly do not wish to hear of this company ever again. I bet they have made a very good Xmas revenue out of it but I hope they close down as soon as possible and find a more honest way to make a living.

At least I know I'm not alone in having gotten involved with these shysters. When I received my initial purchase of over $125 of merchandise I had no idea of the VIP thing, either. It was all pure CRAP so I called to return it all, was told of the huge restock fee and fact that I had to pay for the return shipping. I did all that... got a cancellation number and just now (months later) realized they have still been charging my card every month since then. So... here comes the demand letter, the BBB complaint, the credit card company, and sites like this to complain. At least my bank is usually great about things like this... I'll be sure to attach some of your letters for proof that this is a scam happening all over the world. Thanks, ladies.

I ordered two pairs of boots back in October 2016. Both came, were VERY uncomfortable to walk in and I can barely wear them for over an hour. This wasn't even the worst part. It's January now and I was just checking my back account, and saw that JustFab had taken £35 from my account this month! I emailed just fab, asking why this had happened and I was told that it was due to their VIP membership scheme. So, I replied saying ok but I need a refund of this and I needed my account to be cancelled - I received the same automated email that I had received the first time around. I emailed again asking for a refund and my account to be cancelled - no response. So, I got on their online chat, waited for almost 2 HOURS and nothing. No one came online. Following this I gave up and went to my bank, hoping they could help.

The bank gave me the JustFab customer service number to call and so I did. I was told by customer service that £35 had been taken for the last 3 months (£105 in total!). I received NO EMAIL telling me this was happening. There was no indication that I noticed when I bought the boots that this would happen - I simply assumed that signing up to be a VIP got me cheaper boots! Little did I know they would be taking my money every month WITHOUT SAYING A WORD. So, my account was cancelled and I'm still waiting for a confirmation email of this. However, I found out that since I'm under 18 it was ILLEGAL for JustFab to sign me up to VIP and take my money at any point over the last 3 months! They NEVER even asked for proof of my age! As soon as they had my details, they were taking my money. It took me at least 2 hours of arguing with a woman on customer service (who was clearly reading a script, and not actually trying to help my exact problem) for her to tell me that I needed to send proof of my age to them to get my refund. So, HOPEFULLY now I'll get my refund and they will stop stealing my money! Honestly, this company is not even worth the trouble, I would have rather paid twice the price for good quality boots from a website that wasn't going to scam me. I would avoid JustFab like the plague if I were you.

I have been a justfab member for about 3 years now. Have ordered 40+ pairs and have never been disappointed with the site besides me ordering the wrong size shoes. Everyone complaining about not knowing about that they take money out of your account each month is complete crap. It CLEARLY states that as a new MEMBER (which generally signifies you are signing up for something) that you can buy said item for whatever discounted price. The fact that people are willingly putting in their banking information without reading the stipulations first is a you problem, not the site. If you forget to skip the month, again, that is a you problem. I've forgotten many times and who do I get mad at? Myself. Because I've known since day 1 when I signed up that if I don't, they will charge me. It actually gives you the option on paying full price and NOT becoming a member, or signing up for a membership and paying the discounted price. Read the website people. It's actually very clear. Obviously these shoes are not meant to be worn all day, everyday. They will get uncomfortable and they will fall apart eventually. Did you ACTUALLY expect cheap shoes to be of top notch quality? Say that out loud to yourselves and really think about the answer. Smh