JustFabReviews 10,359

My daughter asked to buy a pair of boots with my card. Little did either of us know we were signing up for a monthly service. When I started seeing the monthly charge show up I called to cancel. They were really snotty and I had to threaten a chargeback to get them to cancel. They stopped charging for 2 months and then all of a sudden started back up again. I ended up having to do the chargeback and cancel my card. This is a big scam. Save yourself some pain and don't do business with them.

I signed up for JustFab and Fabletics and have cancelled both of these accounts. I think the clothes are great but really are not that great of quality so unless you are a VIP member and they are on sale it's not worth buying anything! In regards to the membership aspect of JustFab it is terrible! If you don't skip the month by the 5th your card will be charged. I was very good about skipping each month but there were still times when my card would get charged and I had to call in and deal with them refunding my card. I called in multiple times to cancel my account and every time they told me it was cancelled but never actually was so I would have to call again and try to cancel again. Bottom line don't waist your time or money with any of the 'Fab' companies, it is not worth the hassle!

This is the only thing i learned from this company. It is highly deceptive. You have to call to cancel a so-called membership (with $30+ monthly fee) which you automatically receive if you did not notice and un-check a super small box at the very end of a webpage few people would scroll down that far. As many people shared here, their outsourced service rep do not speak English well (probably deliberately), making any conversation extremely frustrating.

I made the mistake of purchasing a dress and pair of shoes from this company last June 2016. I was unaware there was a small box that I did not un-check before purchasing that said i wanted a VIP membership that would charge me $39.95 per month from then on. I then received a dress that i could have bought at Walmart that fit poorly and shoes that were not made to fit human feet. I have since been charged $279.00 in "credits" that can ONLY be used to purchase a $39.95 item from their website. I found this out when i called to cancel my membership (which can only be cancelled by calling an outsourced customer service rep that barely speaks english). They informed me that the amount charged could not be refunded, even though i read no agreement saying i wanted to be charged this money. I am pissed and i hope this company is sued into the ground by somebody who can afford to do so. DO NOT buy anything from this website.

This company shouldn't be in business! The merchandise is cheap looking and poorly made. And their customer service SUCKS! I fought for almost a month to get a refund after cancelling my account. Out of the dozen or so reps I got only one could speak English well enough to understand. On top of that one rep put me on hold for over 2 hrs. I finally hung up and called back again to continue to fight with them about refunding my money. I wil never be a return customer and advise anyone thinking about joining to stay away from this $#*!ty company.

I'm at a loss with this company, I placed an order for 2 pairs of shoes as I had 2 credits to use. Placed the order, selected my credits and had £4 to pay, great! Only JustFab didn't use my credits, they took £74 from my bank account. When I rang to complain, the lady I spoke to I found very hard to understand, and just didn't get it, all she kept saying was "sorry for the inconvenience" but wasn't prepared to do anything for me. I cancelled the order and asked for my money back. I then asked for the 2 credits to be reimbursed as I had lost faith in the company and wouldn't be using them again. Oh no, you can't have the money back, it's in our terms and conditions. I hate companies that just quote "it's our terms and conditions" - which translates into "we only care about taking your money, not you as a customer". Oh and to top it off, you earn Loyalty points, but the website doesn't let you redeem them! An absolutely shocking display of how not to treat your customers. I will never shop with them again and will advise anyone who asks to stay away!

I order from here once and I will never do it again. First thing I noticed was that half way through the shipment it went from fedex delivering it then all of a sudden it ends up with USPS so that's strike one. Once I got a tracking number from USPS it took days for them to track my package. For some reason my package couldn't be found. Then when I got my shoes almost two weeks later I noticed that one of the boxes had shoedazzle on them and the other had justfab. I ordered a pair of booties in a size 8 and they fit like a size 6 they were so uncomfortable. This is when the real problem kicked in I skipped the first month only because they sent a reminder because I had totally forgot. The second month I forgot to skip but I was only late by a day but they sent no reminder and took my money. I called customer service and canceled my membership and she told me that it will take 5-7 business days but it's going on two weeks now and no refund. When I tried to log onto my account it said my membership has been canceled. So since my membership is cancel, my money isn't in my bank, and I can't log into my account to use the credit where the hell is my money. They always have representatives that can barely speak English or barely know what going on so it makes it 10x more difficult.

Don't join this bull. Just don't let yourself go through it. Conveniently three months in a row for four days there's something wrong with the site and skip the month will not go through. Two months in a row I asked for a refund of the money they took out. I'm told sure five to seven business days. Ten business days later I call because of course no refund yet and "oh well sorry miss but the refund wasn't done", so now another five to seven business days to wait. Bull. Oh and all their crap is cheap and won't make it one trip to the damn car before looking haggard.

I am sick to the back teeth of this company, it behaves in a totally underhand way, to SKIP the month and not pay, is made very very difficult to find! Plus they do not show your payment card on your account so you cannot cancel! You have to call. This whole company needs to be eliminated! I for one. As i travel a lot find it hard to keep tabs on what goes on with payments and also being able to cancel things. But this is the WORSE company i have EVER had to deal with. DO NOT sign up! You do not even get reminders of payments going out beforehand - they make a fortune on the back of this.

First of all I have had zero issues. Cute clothes, reasonable prices. I am also. VIP member and they do not just go into your account and take $35 dollars a month. You are not paying $35 a month to be a member. It CLEARLY explains that you can skip a month of purchasing just by clicking " skip this month". If you do this, you will be charged ZERO. Nothing will come out of your account. If you forget, however, yes your card will be charged the $35 dollars. BUT that $35 goes as a credit into your JustFab account to use for shopping the site. It's is not ripping you off in any way shape or form. If your card gets charged it is because YOU didn't click " skip this month" between the 1st and the 5th of every month. It's pretty easy to understand if you just read it.

Don't sign up for this. They will automatically deduct $39.95 in USD from your credit card monthly after your first purchase (even if they are justfab.CA) and ships from the US. They don't email you about it, they just charge you.

THEIR CUSTOMER SERVICE SUCKS. They say it is open monday to friday 12am to 12pm PT, I tried several days to chat with them within that time in PT but no answer.

THEIR PHONE CALL SERVICE IS AUTOMATED. It can understand complete sentences but will not be helpful. I asked to talk to someone not automated but the machine says it is not possible.

I tried to cancel my membership for automatic payments by chat and call but they are not helping. I am suing this company.

STAY AWAY FROM IT!

For the record, I liked my orders, but they are not that great to make up for the hassle and stress.