JustFabReviews 10,359

I would give them no star if I could. I wished i had read some of the reviews out there before visiting this website. I ordered a pair of shoes from them on 19th April and paid through paypal. Unfortunately, apart from the welcome email i got from them, there was no confirmation of my order despite taking my money and 3 weeks after, i have yet to receive any dispatch info or the shoes. To my shock, they then went ahead to take £35 from my paypal account for a supposed subscription i did not know about. I tried contacting them but after staying 13 mins on the phone with no response, gave up. It s unfortunate that this company is allowed to continue to trade despite the countless experiences of people in dealing with them. I have requested for my money back through pay pal and hope they make no fuss about refunding me or try to take any more money from my account as i will report them to the trading standard.

I ordered one thing from this company months ago and just realized that they have been taking unauthorized deductions for more than $50CDN every month. I was not aware that by ordering one item 9 months ago that I would be on the hook for hundreds of $$. After contacting JustFab I was told that I am a member and these are monthly fees even if you dont purchase but they would not give me a refund. I have cancelled this membership that I didnt know I had and am considering legal action.

***If you are disappointment with JustFab, but can't cancel your account because you still have credits left and don't know where to spend, plz read through this post! I'm finally done with this horrible site and feeling so relived.***

Yeah, I felt so shame on myself for buying from this site and constantly forgot to click "skip this month" button, resulting a $40 charge on my credit card each month. Because of my existing "credits", I didn't cancel my membership until today and had to spend lots of time finding patchy ones (which are relatively nice looking but still made in extremely horrible quality) among all those $#*!ty things. All my friends are barely able to walk in those shoes. No one can't tell that those clothes are jerry-built with inferior fabrics, and they all ruin after one or two laundry. Most accessories are born to look cheap. Every product from this site all has a strong chemical odor that you may never have encountered in your entire online-shopping life, even not in your chemistry class. Not to mention the delivery that always takes forever.

Given all unbearable facts mentioned above, this site is extremely over-priced. I suspect that all positive comments under every product are either faked or paid. Trust me, you can always spend your $39.95 at an affordable fast-fashion brand and get three 10x well-made and good-looking pieces on sale. I'm super busy recently, otherwise I would definitely ask my friends in law to sue JustFab for false advertising.

Okay, so how should we spend our left credits to minimize the harm on our mental health? I recommend to buy things that you may only wear for photo shooting during vacation, so you would care less about its quality. I brought some pieces for beach time, among which a huge hat and a pair of slippers are relatively acceptable. At that point, I really just have no choice but to overpay "JustBad", spend all my credits at once, and cancel my account right after receiving my package (yes, cancel it asap before you forget again).

Hope that everyone would never have such a horrible online shopping experience again. Thanks for reading my first post provoked by anger. It's now time to calm down and finish my final papers due in 12 hrs.

These arseholes rip you off with monthly fees that you really cannot use as the amassed credit you have can only be redeemed against non special price product of which there is pretty much nada. Then when you try to cancel your account with them you find that they cannot find an account tied to your email address, somehow though they still manage to send you promo mails and they sure as hell still withdraw money from your account. The only way to stop them from ripping you off is by cancelling your credit card and getting a new one. Oh and the quality of their product is one level up from shoes made from cardboard.

You ask them to cancel your account, they would still charge you for two years. You ask them for a refund and they tell you it will take 12 weeks to process it. Seriously? In this day and age, it would take 12 weeks? It is a scam!

Under VIP membership program if you forget to make your selection they will deduct 40$ from your credit card no way to get that back as they will add that to your account in the name of member credit. Then no way to break up that amount, you will have to use up that amount fully for items of higher price and also to get free shipping. You will be so angry at this and want to cancel out the VIP membership but you cant do that otherwise with that 40$ deducted amount you will not get items at VIP rate but at regular overrated item price. So by hook or crook, they will forcibly take your money and make you utilize the way they want.

Technically this site is not a scam, but honey it sure is shady. I swear I will never again order from JustFab; sure they have nice shoes and stuff but girl just go to Aldo or something because it's not worth it. First of all, when I signed up I had no idea about their monthly charge. Also once I found out that they charge $40 a month, I realized you can put that towards items. The thing is though, to use the $40 credit, you have to spend more than $40, so you end up scrolling through the site searching for the cheapest thing you can find, to add to your order. Pretty much I did that once, and it turned out fine. Although recently, I clicked skip this month, and was still charged. I found a nice pair of shoes, and decided to put my credit towards them. Like I mentioned about having to pay more than the credit, I decided to buy some cheap leggings (which I didn't really want/need but did so I could use the credit). Then I canceled my membership as I didn't want any more $40 charges. I waited for the order to arrive and when it did, all that came was the leggings. I went on the website and realized they only ordered the leggings! Those cheap leggings which I didn't even want they charged me $20 for! (including shipping) I then called JustFab to try to figure out what happened. Pretty much they said I ordered them but then they were out of stock... Since I cancelled my membership they said they couldn't do anything. Also the lady I spoke to wasn't even nice, you could totally tell she was reading off a script. "Have a nice day" yeah right. Honestly, I cannot recommend this site, it just is super shady and you will likely end up feeling like you were scammed.

I had my 14 year old granddaughter by something for 16.44 which I paid with Paypal
One month later they charged 39.99 and would have continued to do it monthly. #1 they opened an account with a 14 year old using my Paypal account. She thought she was just ordering the one item. Paypal it was something I ordered WRONG they scammed a 14 year old into a monthly fee of $39.99 which she did not realize was going to happen. Opened an account for someone under the age of 18 - not legal. Have not been able to get my money back they say paypal gave it to me. Wrong JustFab still has the money. Who can you contact to get some action. I'm tried of sitting on hold for hours on JustFab and Paypal... Would have given a no star but 1 star the lowest.

Shoe material isn't great at all. They automatically charge your card with membership fees that you are NOT informed about until you see the fees pending on your card. Even at a pending status they tell you they cannot refund your money. I've chatted with their "agents" and over and over they tell you because the charge has been converted to membership credits they cannot refund you the money which is Bu11$#17! Because it's still under pending status -___- I called and was unable to speak directly to an agent. Their automative machine told me the money would be refunded. I went back to chat with an "agent" to have them email me a confirmation about the refund and finally got an email confirming the refund which will take about a week to receive. Such a headache and a lot of back and forth with the company and my bank. Don't shop with them!