JustFabReviews 10,359

So it turns out that when you sign up for a "free" VIP membership, somewhere in the fine print, they will charge you 40 dollars every month if you don't buy a pair of shoes, EVERY MONTH. At the bottom of every email they send you, it says "Upon enrollment in the VIP Membership Program, if you do not make a purchase or log into your account to 'Skip The Month' between the 1st and 5th of the month, your credit card will be charged $39.95 for a member credit on the 6th until you cancel." but it is really tiny. To cancel your account you have to call in. I did call them and was able to get all my money back, it just took a while to get them to agree to that, i ended up talking to two customer service dudes and the second was pretty understanding and helpful so that made me a little less grumpy, but overall it was a very unpleasant experience.

They lure you in, and you don't realize they are taking $40 out of your account every month. And once you learn and decide to "skip each month", if you miss a month, you can only get your money back one time. It is a complete scam and it possibly the worst site ever. They rip people off to get their money by offering a deal that seams amazing, and then they take so much from you every month that you CAN'T GET BACK. I got a big refund back once, but they would not return the $40 I lost this month! DO NOT, I repeat, DO NOT sign up to be a member! WORST SITE EVER.

Watch out when you try to cancel your account! I got a confirmation email over a month ago that my account cancelation request went through... and then BAM! 1 month later, they auto- charge me $53. I called again and spoke with a patronizing customer service rep who constantly said "I understand ma'm", but never listened to a word I said. Needless to say, I asked why the account wasn't cancelled after I received a cancellation confirmation from this business... She said that the cancellation request wasn't processed from their end, yet I got a confirmation? Needless to say, I have to wait 5-10 business days for a bloody refund when they're able to process an illegal, un-approved payment immediately. Let's see if it's not processed from their end again after receiving a 2nd confirmation for a 2nd phone call.

I have been a customer for about 5 years. I have found I have outgrown Justfab's style. I rarely find anything I like. I spend way too much time searching for something worth purchasing with my VIP membership and usually get frustrated and skip. I have 1 credit and have been unable to use it for months because I have either been unsuccessful in finding an item for exactly 39.95 in price that I like or JustFab applies a promo discount (that I can't remove) resulting in my being unable to use my credit due to the change in the total of the item (less than 39.95). I'm really frustrated. Once I am finally able to use my credit I will be cancelling my subscription.

I was a Justfab customer for over 6 years. I have never really had a problem until this month. I logged into my account the beginning of July and skipped the month just like I always do. Yesterday I go to use my debit card and my account is frozen. Having fraud prevention on my account Justfab tried to take August payment. Yesterday was July 30th. Not August 5th. I called them to tell them about it and demand my money back. They offered me $10 off my next order... Seriously? You cause my account to be frozen, take an unauthorized withdraw and cause me stress bc now how am I going to do the things I need to do with a card I can't use. I will never ever use Justfab again. Nor will I suggest that any of my friends or family do. As far as I'm concerned you can take your $10 off and cram it where the sun don't shine.

I contacted customer service requesting to return an item that I purchased and was informed I would receive store credit and that once the product was returned I would have to call back and request they refund my debit account so I can get MY money back. They can only refund via check and that would take 8-12 weeks to receive my money back. I will never shop with just fab again and I will warn everyone I know about how $#*!ty the return process is. Horrible customer service.

First of all, there's no actual savings. VIP members ONLY and I mean ONLY save money when they sign up for that membership when they make that initial purchase. Thereafter, the prices SELF-ADJUST and you will be paying FULL PRICE ALWAYS THEREAFTER, regardless of said "VIP membership." The membership does not actually get you any special deals, any sales or any discounts WHATSOEVER. You only save money the first purchase. If you don't believe me, open two browsers and look for yourself. Next, their shoes DO NOT RUN ACCURATELY TO SIZE, ARE CHEAPLY MADE AND I'M PRETTY SURE IT'S THE SAME SUBPAR QUALITY YOU CAN GET FOR A LOT LESS MONEY ON ALIEXPRESS. If you want to return something, you have to pay a 20% restocking fee - even if it's defective or damaged. Their points system is a joke and you can get the same stuff from Wish for a third of the price. Their quality is SO bad, for less money per pair you can get a high end brand from Macy's or Nordstrom if you shop the sales. The Just Fab / Shoedazzle (they are owned by the same company) styles must cater to ghetto gangsters because no one wears stuff like that, no one with any real style sense. The shoes are also uncomfortable and dear God, it's like the 90's cheap bright stripper shoes are alive and well on that website.

The VIP membership is 100,000% a scam. They get you to sign up with an amazing deal (I got two pairs of boots for either $20 or $30, can't remember). After that you can skip the month as many times as you want. Let's just say the $39.95 charged every month is a waste of time and you mine as well skip every month because if you actually do try to use a credit you can't use it with any of the VIP sales that go on. So they could be having a "VIP sale" of buy one get one free, and it will say credit is excluded, every time. So you want to take out $40 of my money, and then tell me how I can spend it? Not to mention state it is a VIP sale then exclude me so I have to spend that much more to participate in the sales? Tell me how that makes any good business sense at all? Just don't do it. The worst part is my favorite pair of boots from them broke after only about 4 wears. The shoes are cheap and the price is jacked wayyy up.

I bought a pair of boots from JustFab in October and recently found out that they have been taking $40 out of my account for the past 8 months without any permission or purchases. I have tried calling the number they leave on my account when they withdraw the money each month and cannot speak to anyone about this issue. I have finally cancelled my credit card and ordered a new one because I am fed up and don't know what else to do. I have never felt so taken advantage of and will be telling everyone I know about my horrible experience with this scam of a company! Not to mention the shoes I ordered in October were crap.