On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have 2 unused VIP credits, both of which are worth $39.95, when I tried to order a pair of shoes for the summer, it only credited me two separate discounts $10 + $20 credits. At one point the website reflected my VIP Credit of $39.95 and displayed a balance due of $12.95 and when I went to check out, my VIP Credit was gone, only $30 in credits had been applied and I owed $24 and change. Either honor the credits your customers are paying for on a monthly basis or don't charge them for it, it's stealing, scamming, fraud - call it what you want!
The several pairs of sandals I have purchased, I have been quite happy with. They are not only quite stylish, but comfortable too. I will definitely be purchasing more shoes in the future.
Hello Debra,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Its a bit pricey, realisticly people dont want to spend 39.95 on one top. On other boutiques and sites i can get 2 almost 3 items with $40, always of equal and sometimes of better quality... just not everyday people budget. You say vip prices but i personally think its all way over priced
Hello Bethany,
Thank you for sharing your feedback regarding our pricing. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I ordered a pair of sandals I needed for a wedding and when it arrived it was to small. I called customer service and they quickly told me how to send them back and get a replacement of my right size. Very polite and fast!
Hello Quinnyatta,
Great! Thanks for writing a review! JustFab promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
As someone who is AMAB and gender fluid, this site has given me a great headstart to embracing some of my more feminine aspects. My first purchase was made at an impulse after dreaming about a woman sporting some cute high heels and thinking "Man, I just gotta have a pair like that!". And now, here we are. Their lineup of shoes and clothes are incredible and has spoken to me in a way that I don't think any other site could. Easily one of the best decisions I've ever made.
Hello Jay,
Wow! We're delighted to know that you had a great experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day.
Best,
Nelle
On my check out id see some discrepancy then I saw my bank statement I was paying full price all along and prices were outrageous.
Hello Rebecca,
Thank you for writing a review regarding our pricing. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I don't like the auto billing, I tried to skip a month and it didn't let me.
Hello Donna,
Thank you for writing a review regarding how the VIP Membership works. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Allowed me to skip, no questions, they are always accommodating.
Hi Barbara,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
Love the items, but items take too long to arrive. Also had no idea everything comes from China, so now all items have an export tax.
I personally don't feel discounts, styles offered are enough to keep this monthly service. The items are marked full price to then discount. To show 50% off etc. When in reality shouldn't all my items be discounted due to being a member?
It's starting to feel like a scam.
For the cost and what is offered, I can just go to the store and get the same items.
Hi Gabrielle,
Thanks for sharing your feedback on our pricing and on your VIP experience! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The boot was hard to get on because the zippers wouldn't budge. The Neri pump caused my feet to sweat inside the plastic portion, thus fogging up the shoe.
Hi Isabelle,
We appreciate your feedback on the fit and quality of your purchase! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Hermosos zapatos y entrega rápida lo único que ya van dos meses que me cobran el VIP que yo nunca pedí y tengo que llamar para que reversen el dinero
Hi Arlyng,
Thanks for giving us a 5-star rating! It's great to know that you are happy with your purchase. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I always have a good time with justFab ordering! They seem to have the best deals at such a great price.
Hello Aj,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
The heels were decent but they're not made for long skinny legs! The gladiator heels won't even stay up on my calf's there so big.
Hello Courtney,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I absolutely love, love, love my blue ankle strap heeled strap sandals, fit nicely, and look great on me. If they come in a plain WIDE size then I will another pair that is of a different color.
Hi Bart,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Cathy
I ordered my selections and was surprised that the are in great condition and i didnt send any thing back because from wrong size. Thank you.
Hi Anna,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Cathy
It came earlier than expected. They fit great around the waist and hips and drape long and over the legs. Wonderful.
Hello Anne,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
She were the wrong size I will not be using justfab ever again. Especially with the customer service I needed that girl to do one thing and she kept going around trying to do other things that I wasn't asking for and trying to sell me more thing like just do what I need.
Hi Franches,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Was very satisfied, didn't have to wait long for my order.
Hello Brenda,
Thank you for sharing your great experience navigating the website! It makes us delighted to know that you are satisfied with the services we offer! Have a great day!
Best,
Nelle
Hello Branda,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
I love everything I bought, they fit perfectly. Great price points and the shoes arrived in good time.
Hello Uzoamaka,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Briana,
Thank you for writing a review regarding how the credits work. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle