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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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My experience with my customer service representative was positive. He helped me accomplish the goal of my call.
I had 2 credits to use and had a hard time finding something in my size and current style. I can't wear most of their shoes anymore due to needing wide width. I ended up using my credit to buy my daughter stuff.
Hello Jennifer,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The boots i purchased felt great one and were made well but did not do up. Some boots i can purchase in regular fit and others i find i need wide leg. I never know until i get them if theyll fit. These did not. They're a snugger regular fit
Hello Barb,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Just fab shoes make me happy Every time I buy a new pair of shoes or clothing from just fab it just makes my day great customer service android product
Hello Carol,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Stealing your money you just gave fake offers and after that you steal money from the account under vib fee and etc…you don't have right to steal our money without permission this is not professional way and I will tell everyone I know to don't buy from your website
Hello Majdoline,
We appreciate the feedback you shared regarding the VIP membership. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The fitting was super weird and the quality was very low. Never buying any clothes or shoes. The shoes always gave blisters because of the cheap leather. The clothes are just ill fitted.
Hello Sridevi,
It is with great regret that we received your feedback regarding the quality and the sizes of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I love JustFab!
Love their Shoes, Sales, and availability to make exchanges, Returns.
Customer Service is always the best to help you with your account, orders, etc.
Hello Claudia,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love Justfab shoes, they are amazing, and very comfortable to wear, and comes always in a great packaging. Their clothing collection is just beautiful..
Hello Adik,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I ordered a size 9 pair of espadrilles and they didn't even look to be size 8. I saw no notes about it running small. That's one of the problems with ordering online and why I will avoid in future.
Hello Beth,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Horrible carrier, the shoes were damaged heavily. Probably won't be ordering from here again.
Hello Desiree,
It is with great regret that we received your feedback regarding the item that you got. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Hello Amy,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
My experience with the company was overall excellent. I ran into a problem and their customer service was pretty nice and helped me. My issue is with the products. I offer two pairs of shoes which base on my side should had fit without a problem but there was. They were way off their size range. Luckily I was able to find insoles for them and they are okay for now. Get better sizes. Size 5 women have rights too btw. P.S. I am a size 5-6.5 depending on the styles and this were still big.
Hello Evany,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I have had the worst time trying to resolve a missing order that did not fit once it arrived. I have zero idea if I was credited for the return or anything.
Hello Chanda,
Thank you for your purchase. For assistance with the return status, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Easy to order, although I wear and ordered a 7 1/2, the 7 1/2 slippers fit like a size 7. I would have been better ordering a size 8 slippers.
Hello Antoinette,
We appreciate the feedback you shared regarding the sizes of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I had an issue where my order delivery went missing and I received great help from customer service.
Hello Nance,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our services.
Best Regards,
Clark
Love the style of shoes and the hat but the hat is "one size" and is massive (it's even big on my boyfriend lol) and the first time I wore the shoes the heel snapped.
Hello Christy,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I always love all my items that I order! Everything Fits great and I get compliments on all the sandals I order.
Hello Angel,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Ordered shoes on June 19 and they just never arrived, cannot be tracked but took $191 of my hard earned dollars.
Hello Donyale,
Thank you for taking the time to leave a review. Your feedback about the delivery process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
It's the discounts, styles and quality for me with Justfab
Hello Chona,
Thank you so much for your feedback and for sharing this with others that you like our quality! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amanda,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our service.
Best Regards,
Clark