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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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This was my first purchase and I was impressed. The item came very swiftly.
Always a pleasure ordering from JustFab. Been a member for a couple of years. Once you move up to Elite status they generously give you bonus points, they sometimes have sales, and I try to use coupons, so I got a pair of sneakers for less than $10.00! JustFab is a keeper! Five stars *****! Hang in there you can save and love JustFab like I do!
Hello Ingrid,
Thank you for your loyalty. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Very comfortable and love the colour. I wore them the first time and did a lot of walking, so was worried I would get blisters. They were so soft and I wear them all the time now.
Hello Dana,
Thank you so much for your feedback and for sharing this with others that you like our product and style! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark
They were great to wear and many compliments Recommended your brand
Hello Loretta,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I love to shop at Just Gab my only complaint is not being able to use my credits on sale items
Hello Lupe,
Thank you for your purchase. For assistance with credit usage, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
It was really curated for me when I first started using it in 2018 but it slowly has lost its really good sales and personalization for each person
Hello Kayla,
Thanks for sending your review! Your feedback about our promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I have been a customer for many years now. I have never had such a problem getting my orders. These last few years have been bad for this company.
I ordered on 12 June expecting to receive my order before an event I planned to use the items for. By July 5th I still hadn't received my order. After multiple times reaching out and having the date to expect them or have them resent being changed. I was finally able to get some help. But here it is just days from my event and I still don't have my order.
If you are purchasing for an event in your life order at least 2 months out you might get it by then.
Hello Krystle,
It is with great regret that we received your feedback regarding the status of your order. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
My experience was professional and my order was delivered on time.
Hello Denise,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in JustFab! Hope to hear more from you in the future!
Best,
Lia
Sandal heel too high. Foot slides too much! Returned for refund.
Hello Juliette,
It is with great regret that we received your feedback regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Hello Dione,
Thank you so much for the awesome feedback! We are happy to know that you love our services! Have a great day!
Best,
Renz
Hello Kristy,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I have cancelled my VIP status subscription after many years because you have changed shoe providers and your prices went from $39,95 to over $100 for shoes and that's false advertising. I remember when shoes were reasonably priced on your website, but things have changed, and I am no longer interested in being a member. And I expect to be refunded for the money you took from my account. Not happy with your company and will share with family and friends.
Hello Dodie,
We appreciate the feedback you shared regarding the VIP membership. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Nice sandals but I hope the plastic don't hurt when walking
Hello Ismarah,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
For the most part the ordering, the product and the shipping were all smooth. I love the way you pack the shoes. I like the bags so much. The boxes were nice but the bags is so much easier.
Hello Tracie,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online shipping needs.
Best Regards,
Clark
Good have like mostly everything I ordered the quality is good prices are great I have ordered shoes boots and clothing all has been easy and liked all I have not sent back anything
Hello Linda,
We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!
Best,
Renz
Love JustFab's whole interface and customer service tone--so friendly! I do wish shipping were a bit faster/more reliable.
Hello Jennifer,
We appreciate the feedback you shared regarding our shipping policy. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Return once and size up. They do not fit either. Returning again
Hello April,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I don't like that you have to REMEMBER every month to skip. If you forget they take the money put of you account. I will be stopping my subscription soon. I also will not recommend this site to others
Hello Cindy,
We value all reviews, so we appreciate you taking the time to tell us about your experience. Your feedback on the member credit charge is essential to us. Right now, we'll send you a private message. Thanks!
Best,
Clark
Service was prompt. Clothing was perfect. Delivery was as promised. Will be ordering again.
Hello Christine,
Thank you for the positive feedback! We are happy to know that you love our products and services! Have a great day!
Best,
Renz
Ive shopped on justfab for many years! Very good place for all i have purchased.
Hello Ilona,
We're glad that you are loving your purchases! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mary,
Thank you so much for your feedback and for sharing this with others that you like our shipping process! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark