On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I found over the years that I mainly only get my shoes from just fab. I do so because I always get the quality and styles I want at a reasonable price. And if I have any questions I don't have the search bar because I just called their 800 number and I get clear and concise information regarding my questions.
The JustFab site is easy to navigate and the clearance items are priced to move. I'm very happy with my latest purchase. The shoes were shipped promptly.
Hello Cyndi,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I called and canceled twice after the purchase
But they still have not canceled my services.
Hello Patience,
Thank you for taking the time to leave a review. Your feedback about canceling your VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Nothing better than a good shoe for a good price to show up on your doorstep. :)
Hello Kimberly,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Both pairs of my shoes were horribly uncomfortable but the return process was great.
Hello Sherrie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I thoroughly appreciate the ease and style selection.
Thank you for offering the best up -to-date styles ever.
Hello Leslie,
We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I've ordered from Justfab before but this time the package kept getting delayed in transit and when it finally arrived it was beaten and mis-shaped. The hat I ordered was crushed. The CS rep ordered me a replacement and was very helpful though.
Hello Stace,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered three pairs of shoes sandals with a wedge heel, flat sandals and sneakers, all size 10 all to small. I have never ordered my size before and they were all to small.
They have been returned and awaiting a refund. Very disappointed and thinking about canceling my membership.
Hello Dawn,
Thank you for taking the time to leave a review. Your feedback about the sizing of our item is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Very fast delivery of the dress shoes; comfortable shoes.
Hello Nikkia,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
2 pair of sandals were cute but need to have narrow feet to wear comfortably
Hello Quitaji,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello, I had returned some items in the mail and have not received a refund yet. Can you please look into this Order # *******354.
Hello Amanda,
Thanks for sending your review! Your feedback about your refund and our return policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I love the items that I received. Everything is reasonably priced and soo in style!
Hello Kit,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
One pair of shoes did not fit at all I returned for a $0.75 refund! Customer service was difficult to reach and very short. Won't be back.
Hello Pauline,
Thank you for taking the time to leave a review. Your feedback about the return for a refund is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
My experience was amazing, I loved all the products and the delivery is very fast
Hello Pamela,
Thank you so much for the review. We appreciate the feedback you shared about the items we have and are happy that you are having a great experience. Happy shopping!
Best,
Lia
I ordered these shoes over a month ago. Still have not received them and the shipping information has not been updated. If anything this is worth me cancelling my membership for the lack of support I was given when I asked about my order previously.
Hello Kristi,
Thank you for taking the time to leave a review. Your feedback about the shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I was totally stunned by the extremely efficient customer service right from the time I ordered to the point of delivery! Loved the experience!
Hello Palav,
Thank you for the positive feedback! We are happy to know that you love our products and services! Have a great day!
Best,
Renz
Hello Zeta,
Thank you for taking the time to leave a review. Your feedback about the shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
My order was filled and shipped right away and delivered within a couple of weeks. Everything fit well, makes for a great day!
Hello Mary,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I purchased a denim jacket. It had a chemical / off smell. It seemed to linger even after washing.
Hello Losonnia,
It is with great regret that we received your feedback regarding the quality of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marie,
Thank you for the great feedback regarding our Member Services Team and the items we have online. It has been a pleasure doing business with you! Have a great day!
Best,
Lia