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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered white shoes hoping good quality but color was not same and shoes were dirty. I am not using these shoes
I was hung up on as the rep repeated my email and said let me look up your order and then hung up. I waited an hour for the call back. Horrible customer service experience.
Hello Myla,
We're truly sorry for the negative experience you had with your order tracking. We understand how frustrating it is to be disconnected after waiting for assistance and how disappointing it is when your concerns aren't handled properly. This is certainly not the level of service we aim to provide, and we're reviewing this interaction to ensure it doesn't happen again. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I love shopping JabFab sales. I found a lovely pant and shirt to coordinate with so many different looks. The quality, fit and material of the pant and shirt is top notch with a nice softness to the fabric.
I love the feel and look of this top. It's lightweight but nice for cool weather. The sheen is beautiful. I wish Just Fab had more items like this. Love!
I love these sneakers. Today I wore them all day. They are stylish and comfortable. Good quality for the pricr.
I bought 2 pairs of different shoes to give as a gift. The person loved how they look and said the shoes fit, feel, and look great!
My shoes just arrived and they are not true to size at all. Very disappointing. I find this with a lot of the styles.
Hello Kieran,
We're sorry to hear that the shoes you received didn't fit as expected. We understand how frustrating it is when items don't match the sizing you were hoping for, especially when it happens with multiple styles. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Happy to use some of my credits, been waiting on shipments to be picked up since April 2nd but still excited to receive!
The shoes are so comfortable and durable. I will definitely be getting them in other colors. Only problem is they don't have much arch support. But with an insert they are great.
Boots came very quickly! I went up a half size and they fit great! Would order again. Seems comfy enough to wear out and not kill my feet, but time will tell haha. The red is so fun!
Needs a wider selection of Flats for women over 45. Shipping fees on long time customers needs to be reduced.
Hello Karel,
Thank you so much for taking the time to share your thoughts with us. We're glad to hear that you're somewhat satisfied with your experience, though we understand there are areas where we can improve, and we truly appreciate you bringing them to our attention. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Quality products that shipped quickly. I have not yet found any other products that I need but I will order again.
Unfortunately, I was a VIP for way too long. I quit many times and it did not take. They continue to take $49 a month out of my account.
The quality of clothing is nothing I would buy if I could see it before
Hello Janine,
Thank you for taking the time to write to us. I'm really sorry to hear about your experience, and I completely understand your frustration. It sounds like there's been some confusion around your VIP membership, and that's definitely not the kind of service we want to provide. Your feedback is important to us, as is your satisfaction. Our Member Services Team will email you shortly to assist you.
Best,
Chad
I never received my shoes I paid for express delivery and never got them I still haven't received them they was promised to me this passed Friday I needed them for a funeral and that's why I paid for express delivery
Hello Candace,
Thank you for reaching out, and we're sorry to hear about this situation. We know how disappointing this must be, especially considering the circumstances. When you pay extra for express delivery, you expect your order to arrive on time, and we truly regret that we didn't deliver on that promise. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
I still have not received my order and its showing aince April 1st as label created waiting for pick, today is April 8th.
Hello Caroline,
Thank you for taking the time to write to us. I completely understand your frustration with the delay, and I'm really sorry for the inconvenience. It's disappointing when there's a hold-up, especially when you've been waiting for an order. Your feedback is important to us, as is your satisfaction. Our Member Services Team will email you shortly to assist you.
Best,
Chad
Haven't received my package. Been 8 days since i placed my order. No updates. No notifications nothing
Hello Alessa,
Thank you for reaching out, and we're truly sorry to hear that you haven't received your package yet. We understand how frustrating it is to be left waiting without any updates, especially when you placed your order over a week ago and haven't received any shipping notifications or tracking details. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
My CSR was knowledgeable and easy to understand. I was able to get my account corrected and was pleased with the experience
I ordered the wrong size and needed exchange. It was an easy process and it only took less than 2wks to get my exchange! I got the right size and I was a very happy customer! Thank you JustFab-U!
I'm so in love with my new walking shoes. Revamping my closet, these fit my aesthetic perfectly. I can mix and match them with a casual maxi or a cute athleisure fit💕
I was pleased with the service and how the purchased came packaged and the shoe looked and fit PERFECT!
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Hello Padam,
We're sorry to hear that the shoes you received didn't meet your expectations in terms of color and quality. We understand how disappointing it can be to receive items that don't match what you were hoping for, especially when they are not in the condition you expected. This is not the experience we want to provide, and we're committed to making things right for you. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth