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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered 4 pairs of boots came early and fit great
Hi Letrica,
Thank you for the nice words that you said about the fit of the items that you purchased. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
Felt obligated every month to have to buy something or if I forgot to skipped I get charge. Felt like it was a task/chore I need to make sure to do or get charge. Unfortunately, I racked up 8 credits. I try to finds cloths or shoes I like, however the fashion is not up my alley anymore.
I cancelled my membership after successfully used all my credits.
Thank you!
Hello Emily,
Thank you for sharing your experience with your monthly member credits and canceling the VIP membership. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
One pair of sandals broke with the first wear, the other pair had the toes so small my 11 yr old couldn't fit her foot in. The shoe was the right size but the toe was tiny.
Hello Danielle,
Thank you for taking the time to leave a review. Your feedback about the quality of the product is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I purchased a pair of cute, jaguar printed loafers I've been eyeing for awhile... The first day I wore them to work, they came undone at the seem! I inquired on returning them but they were sold out in every size :(
Hello Tausha,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Great never had a problem and I love the shoes and over the knee boots.
Hello Carmen,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The white jeans I ordered didn't have a button and the blue dress came with a snag. Super sad about both.
Hello Kristy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I took advantage of the 50% off sale and am so pleased with everything I purchased. Everything fits and the quality of the clothes is great.
Hello Leila,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Always get what I order fast and exactly as described
Hello Lorraine,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I love the quality and the number of options I have on just fab. So far I have purchased about 12 pairs and I have no complaints.
Hello Rams,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love just fab I've been shopping off this website for years now for my kids an they are never unsatisfied with the merchandise they love it I surprise them every couple of months with something new an they love it
Hello Briana,
We are glad you are enjoying our products and the website! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I ordered a great pair of boots from Just Fab - in the picture on the model they fit a way no creasing or slouching. When i put them on they slouched and didn't stand up straight like the picture. The boots are beautiful, great price, but not going to be my go to boots i was hoping for since they were much taller than expected.
Hello Jill,
Thank you for taking the time to leave a review. Your feedback about the shoes you purchased is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Hello Kayla,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I absolutely love the shoes I get from Justfab they are comfortable and stylish.
Hello Britney,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. Hope to hear more from you in the future!
Best,
Mary
Always satisfied and love the sales. The early access is always nice. And the fix is always great. And you can shop for all seasons
Hello Robin,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I needed a return label and I was able to get it in under 3 minutes
Hello Myranda,
Thank you so much for sharing your awesome experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I would purchase more items from JustFab but I cannot get on the website most of the time. I have sent emails and and tried to get assistance, but then the next time I go back into the website, I have the same trouble.
Hello Michelle,
Thank you for sharing your experience shopping experience on our site. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered two items over a month ago and the package hasn't even been shipped yet. What a shame.
Hi Morgan,
We appreciate your feedback about your purchase. Your feedback is important, and we would like to make things right. We will be emailing you right away for assistance.
Best,
Tina
The bras are awful, way too big, it is like the sizing chart needs to be updated. Can't we have regular sizes like an actual bra size?
Hello Wanda,
Thank you for sharing your experience with the sizing of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Package was wet and mouldy, had to clean and wash before use.
Hi Sadie,
We appreciate your feedback about the product you received. Your feedback is important, and we would like to make things right. We will be emailing you right away for assistance.
Best,
Tina
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kumba,
It is our desire to keep you satisfied with our unique product styles, and good quality. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Allison