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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Always fast delivery and easy for exchanges. Need more clothing options and accessories too. But over all great products.
Your company utilized CASH App to retrieve an unauthorized payment of $45.00 (4) times twice in the same day. I never utilized CASH App as a first time consumer, I utilized PayPal.
After your company did CASH App after the Memorial Day of 2022, several days later they accessed my banking institution for a membership authorization payment. While I did not recall having to cancel this membership since the initial purchase was made in August-2022. A courtesy reminder could have been extended to offer cancellation.
I needed my financial resources as I'm on limited income through disability, nevertheless I would not want to do business not order any future shoes from your site.
After disputing this with your customer service within minutes they found no fault of unauthorized payment being made. I did cancel the service account with your company and have removed all credit/debit card information from PayPal account.
I still plan to dispute the matter with PayPal again, and I did notify my banking institution of this matter.
What I don't understand is why would your company have access to all of my credit and /or debit card personal informational stored in PayPal if I never purchased anything from you using CASH App. I don't understand why PayPal would allow this to occur.
Hello Stefanie,
Thank you for providing feedback about your experience with the charge in your account! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
Great shoes on sale and I grabbed a ton just waiting for the perfect time to wear them!
Hi Jennifer,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
I love the pumps I got, they are comfortable especially with my weight I love heel. It's manageable. Am a size 12 and it fits perfectly fine.
Hello Mwizukanji,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your pumps! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I use to use Justfab all the time because they had great choices and if I didn't like it I could say I want better choices. Now that option is gone and I'm not happy with the choices they give. I have 3 credits and nothing I like to use them on!
Hello Alona,
Thank you for the feedback about your experience with the selection of products we offer. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Just Fab is where I buy almost all of my shoes & they never disappoint me.
Hello Michelle,
Thank you for the positive feedback! We are happy to know that you love your purchase! Hope to hear more from you in the future!
Best,
Allison
Loved the ease of ordering. Bags were gifts, and were well received!
Hello Cate,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
The shoes I order ran large and I wasn't able to return due to throwing the stuffing and ripping original packaging
Hello Jessica,
Thank you for sharing your experience with the shoes you have ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Everything was the quality I was hoping for. Ordering from online sites can often be disasterous, with expectations and reality being far apart. Thei items were just as good if not better than I was hoping for!
Hello Killian,
Thank you for sharing your shopping experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
Hello Audra,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
The sizing charts for all three jeans I ordered were totally off. Not one pair out of the three i ordered fit.
Hello Savannah,
Thank you for sharing your experience with the products you purchased from us. Your feedback will help us know what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
They were a good price and very cute but have not been warm yet. They were bought for my daughter.
Hi Ann,
Thank you for your wonderful feedback! We're very glad that you love the items that you received. We love being able to provide the products that our members seek and we really appreciate the time you spent sharing your experience. Have a great day!
Best,
Kim
Truly enjoyed purchasing the latest styles from JustFab. It was great being able to skip the month if I couldn't find anything that I liked
Hello Carol,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
It was overall a satisfactory experience. Very lovely and comfortable shoes. Delivery was smooth and prompt.
Hello Remi,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Very satisficed with my purchase from Justfab. The style and prices and discount is mind blowing. This is a safe place to shop for me. Thanks
Hi Veronica,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
The issue I was calling about was resolved on the same call and in a timely manner. I'm very satisfied with my costumer service experience. Thank you JustFab
Hi Angelica,
Thank you so much for your awesome feedback regarding the assistance that our Member Services Team provided! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
I was a little bit skeptical of the initial offer for $10 loafers, but they showed up and were exactly what I had hoped. The quality and make is great and they are very comfortable to wear. They may run a little bit big. Overall, I would definitely purchase from them again and I would definitely recommend them to others! I personally prefer a single purchase as opposed to the subscription model, but they made it really easy to cancel my membership when I decided that I did not want to commit to monthly purchases. Great shopping experience and these are some of my new favorite shoes!
Hi Zoe,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
The just fab mobile website is such garbage that I clicked the "skip the month" button one 3 separate occasion and it still did not work and I was charged. You also can't make returns or exchanges online, you have to call? Very inefficient and for an online only company the website is truly bad.
Hello Annabelle,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about the 'Skip the Month' option and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Great products at an affordable price.
Delivery was quick and easy. JustFab is just fabulous.
Hello Bridget,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Great shoe selection. The shoes are good quality and I often get compliments on them. With the various promotions they offer their VIP members, the shoes are reasonably priced. The return policy is good but hard to find on the site but once you call them, the customer service agent is able to assist in providing a return shipping label.
Hello MaryJane,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rosa,
We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth