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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I've made several purchases with the company and have been satisfied each time. When I had to return some boots due to them not fitting correctly, the return was seemless, and exchanged quickly!
Hello Sara,
We appreciate the feedback you shared regarding the fit of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Have shopped with JustFab for years. If I did have a problem it was resolved quickly and easily. JustFab is a great company with great products.
Hello Melody,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love it! Everything arrived on time. Good quality…
Hello Desiree,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.
Best,
Lia
Hello Kerry,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best
Renz
These look and feel very cheap
I also ordered a half size up and they still didn't fit.
Hello Jennifer,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Extremely disappointed I have not received my package and cannot find it in shipping my card was debited the second I ordered. Cannot get any customer support
Hello Amanda,
It is with great regret that we received your feedback regarding your order. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I've had good stuff from just fab.and when I had to return something I didn't have a problem.
Hello Nadine,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
My overall experience is 8/10. Only because my package was very late, but the boots are lovely and they fit true to size.
Hello Gabrielli,
We appreciate the feedback you shared regarding our shipping method. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
In one pair of my boots, it's like something is loose in the heel part, it rattles when I walk. I took the boot off and you can shake the shoe and hear something inside rattling
Hello Sheria,
Thanks for sending your review! Your feedback about our product quality and sizng is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Love all the new styles and great prices Justfab has
Hello Melanie,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I always have a good experience every item I have purchased is perfect
Hello Carol,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
My merchandise arrived on time, I really enjoy customer service very courtesy answer every question that I needed to answer so guys keep up the good work
Hello Patricia,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Boots are super comfortable and fit nicely. Also, they are a beautiful cognac color.
They shipped fast and shopping on the site is easy.
Hello Allaire,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in JustFab! Hope to hear more from you in the future!
Best,
Lia
Never received my product. Spoke with multiple agents and problem was never resolved.
Hello Chelsey,
It is with great regret that we received your feedback regarding your order. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I love all of my shoes and boots and i have been buying gifts too!
Hello Carrie,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Good stuff, I like justfab a lot! Shoes and boots fit well, usually have to size up for clothes
Hello Dawn,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
It was great product and came on time before her birthday
Hello Jennifer,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I love the items I purchased from JustFab. Both pairs of boots that I ordered are great. Love the look and fit. I definitely recommend JustFab to others. Many choices to choose from and great prices compared to many other places.
Hello Cruzita-Maria,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Recomiendo 100% a todos los precios son buenísimos y las ofertas espectaculares, muy satisfecha con la excelente calidad de los productos y la entrega súper rápida
Hola Loly,
¡Impresionante! ¡Nos complace que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de brindar los mejores productos y servicios! ¡Qué tengas un lindo día!
Mejor,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cathy,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz