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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love them! They are very comfortable and stylish. One star less than perfect, because the zipper gets occassionally stuck, and I worry that it will break. But so far... so good.
Trying to return an order is frustrating as you must call, then, only a credit is offered, which is fine, if you ever get it, still nothing showing as a credit on my account
Hello Lynn,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the return process.
Best,
Renz
Amazing shipping time and great selections on shoes. Make sure to read reviews. The reviews help you in knowing how the items fit different sizes.
Hello Cristall,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
My 1st order I admit I was kind of skeptical but the fir was more than I expected. They are a little big but it worked and the boots are so comfortable. I will definitely order again
Hello Charlene,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
You pay if you do boy say no 39.95 a month. Then you have a credit for 39.95. However, at 1st there were items at that price. Last few years they are harder to find. 39.97 but rarely 39.95. So why have a credit if there is really nothing that you like at that price? Quality has gone down a bit too.
Hello Lori,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
In general, I love the clothes I get from JustFab and think I get great deals. However, quality of service and product is not always excellent. I ordered two orders recently. One was a size Small coat that came in size XL that I had to exchange. One package with multiple items was lost in the mail and it took two weeks before I could get them to reship it, then when they did they didn't have some of the items in stock anymore, which I was really disappointed by. I also got a really cute pair of pants there that fit really well and I was excited about, and the zipper broke irreparably the first time I zipped them up. And the pants definitely weren't too small. They were out of stock when I asked for a new pair, so while I returned and was refunded, I never got to wear the pants I was excited about.
Hello Lauren,
Thank you for your honest review. We appreciate the feedback you shared regarding your purchase. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I loved the boots and how they look on me, the only problem is that my leg isn't long enough so the material folds at the ankles, that's all..
Hello Anissa,
We appreciate the feedback you shared regarding the item that you got. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I always enjoy shopping at JustFab and from the clothes to the shoes are fantastic.
Hello Denise,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
GREAT I love my new boots
I'm definitely wanting to order a new pair.
Looking to get brown ones now already got the black one
Hello Patricia,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
The inside of the shoe isn't as comfortable as I hoped it would be.
Hello Vicki,
Thank you for your honest review. We appreciate the feedback you shared regarding the item you got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I ordered boots and they did come early but they were too small. I decided to return them for a different size but got only half of my refund! Now I can't even get new boots cause I did not get a refund. That's unfair
Hello Mariam,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love my new boots they are really comfortable and everyone give's me complements
Hello Donnette,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
They came in comfortable, true to size, and cute! Can't wait to wear these for a bachelorette trip
Hello Jessie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
The shoes didn't fit good and the fabric came ripped and boxed messed up
Hello Jasmine,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Wrong size shoes sent. I ordered a wide shoe as on the online choice but regular width was sent
Hello Michelle,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I'm still waiting on three pair of shoes from 10/17, show shipped in JustFab. Tracking says JustFab hasn't dropped off the package for them to ship.
Hello Naomi,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My wife is in love with these boots. They shipped out fast and where nicely packaged
Hello Derek,
We are glad you are enjoying our products and shipping process! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
These boots fits perfectly and dress up any outfit! I love them!
Hello CeeCee,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
These boots don't even fit and I can't do anything with them.
Hello Eroca,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Muy buen servicio, rĂ¡pido y solucionan inmediatamente cualquier inconveniente
Hola Paulina,
Gracias por tu reseña. Nos alegra saber que está satisfecho con los servicios que le brindamos. ¡Qué tengas un lindo día!
Mejor,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ewa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz