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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have been a member for nearly 10 years, and remained so because I got great quality items at a decent price, and I could save up my credits to splurge every so often when I needed new clothes. Now that credits expire, I lost 10 of them in one day, and was just told that "I signed up for this" and it was too bad. Even after I mentioned that I had previously placed an order with these credits, well in time of the deadline, and the company failed to ship it, so my items/credits/money were in limbo for four months, didn't matter. They stole hundreds of dollars from me and there is no other way to look at it. I'm surprised these shady practices are considered legal. A once decent company gone down the drain.
They quality is excellent according to the price I am very happy I bought the it for my family I will always buy from here
Always happy shopping JustFab, great value and great style!
I've been a JustFab member since the beginning and it's just been getting better with time. The quality and selection is great, quick shipping and easy returns with responsive customer service!
Being my 1st order from JustFab, I am going to keep the boots.however they are not what I had expected
Hello Lindsay,
Thank you for sharing your feedback with us, and we're glad to hear that you've decided to keep your boots despite not meeting your expectations. We understand how important it is for your first order to feel like it's perfect, and we're truly sorry that the item didn't fully align with what you had hoped for. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
Found the site online and they have a good selection for great prices
I it was great. I my package was delivered in time. And the boots are a perfect size. Thank you. I will return. Thank you team. Great work.
I just absolutely love JustFab products. One of the best resources for shoes and a wide variety of products overall. Thanks! JustFab brings me joy!
I just ordered 2 nice pairs of flat loafers that work and coordinate well w/ just about everything! So comfortable too.
I thought it was too good to be true but they came and are great!
Didn't receive order and not given a refund. I called and emailed multiple times and the chat system sucks as well.
Hello Ashnie,
Thank you for reaching out and bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced with your missing order, the lack of a refund, and the frustrations you've had when trying to resolve this through our Member Services Team. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Better than the first time. True to size. My daughter loves them. She said they are really comfortable and cut
Quick easy inexpensive. Delivery is fast, simple website to order,
I can't even put the boots on and I got thema half sizes bigger can't get my feet inside the boots not even with a shoehorn ridiculous very disappointing i never had a problem putting shoes/boots on
Hello Rochelle,
Thank you for reaching out to us, and we're sorry to hear about the issue you've experienced with the boots you ordered. We understand your frustration when items don't fit properly, especially when you've taken the extra step of ordering a larger size to ensure a good fit. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
Smooth sailing from the ordering, payment, delivery on a timely basis, good product packaging and finally the item itself. True to its description and quality.
First time ordering from this company and not the last.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Samantha,
I'm sorry to hear about your negative experience with our credit system. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad