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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Excellent service and quality beautiful shoe designs and delivery earlier than expected
Hello Alexandra,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
The slippers were WAY more cozy/fuzzy than I expected! I love them. Also love my boots and get tons of compliments on them!
Hello Rachel,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I ordered a size 9 the said 9but they are HUGE! And the ankle width is ridiculously huge. I don't have tiny ankles and yet i look like i have chicken legs in them. Unable to even wear. They are so cute and I wish I could wear them.
Hello Ivy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
We picked what we wanted and got it and my daughter was extremely happy.
Hello Holly,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.
Best,
Lia
I just love being ahead of the seasons. Whenever I need to change with the ever changing weather where I live, JustFab is right on time.
Hello Bambi,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Hello Karlla,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I had ordered a pair of shoes thinking they were leather or a close representative. When I received them, they actually looked plastic and very cheap. This is the first time I have been unhappy with any product I have ordered from JustFab
Hello Leigh,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have wide calves and I was happy to see that these boots have a great fit. They zip and everything. For women with big calves, this can be a struggle. Grateful!
Hello Erica,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello Gail,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Love these boots- just a little warning though, as in the store the pointy toe boots may not fit someone with a M to almost W foot. BUT I absolutely LOVE them!
Hello Robin,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services!
Best,
Mary
I had my boots very quickly and they are so cute and very sturdy for the price point.
Hello Michele,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Ordene una botas para regalo a mi hija en color negro y llegaron unas en color rojo después q cancele mi membresía...
Hola Maria,
¡Gracias por escribir una reseña! Nos encantaría ayudarlo más con la inquietud que tenía con su pedido. Nuestro Equipo de Servicios para Miembros le enviará un correo electrónico de inmediato.
Mejor,
I'm enjoying all the different selections that I can choose from. So much I like
Hello Natalie,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
They are so comfortable and fit just right. I am looking forward to getting them in other colors!
Hello Adebola,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I purchased 2 pair of boots that were stolen. I notified JusFab and they created an incident report. I was told to call back in 48-72 hours to receive a refund or a replacement items. I called back to get my order refunded since I had to purchase shoes in store for an event I was attending. The representative failed to read the case information and purposely left me in the chat over 20 mins with no response because they didn't want to do their job. She refused to help me and I ultimately had to call in for some assistance and cancelled my account due to poor customer service and a terrible experience. The representative I encountered on the JusFab chat was named Jessie. He or she has no BUSINESS being in a role where you have to speak with the public. This person make the entire company appear crappy and show how little you mean as a customer.
Hello Anna,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Ordered my sweater. Used my credits, order came and it fit and was good quality.
Hello Glenda,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your sweater! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The shoe is cute and comfortable also the look can go with office attire or just a casual day
Hello Cecilia,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I received a product that was the incorrect size. I ordered a size 8 and received a 7 1/2. Nothing was done to correct this. It was stated I needed to return the incorrect product before receiving a new item. I am extremely unhappy with this nothing was done to correct the situation.
Hello Kayla,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
DO NOT EVER shop at JustFab. I was scammed into a £39 monthly subscription fee by following an advertisement for £15 boots. They disguise this as being a "VIP" which was written in tiny white smallprint. I'm absolutely disgusted, they are a JOKE.
Hello Fiona,
Thank you for sharing your experience with the VIP program and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tori,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary