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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Love the boots and shoes I get. Great prices and good customer service when things go wrong
Hello Catherine,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Always get a comment on my shoes boots whatever I'm wearing on my feet great quality great prices returns are easy
Hello Nicole,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
This was bulls* I ordered some boots for $10 considering it was my first purchase and next thing Ik like a month later they take $49 off my account and I haven't purchased anything.
Hello Monique,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Both pair fit great and I love them! Thanks so much
Hello Elizabeth,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
They are a very cute boot, I would say get a size smaller because it's a little big by the ankle. Over very water proof and a comfortable hiking or outdoors shoe!
Hello Marissa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Never received my order. And i"ve sent you guys an email. And haven't heard from anyone
Hello Nakisha,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
You stole my money no where did it say that you would be taking almost $50 dollars out of my account and now I have to cancel my card. I'm never shopping here again.
Hello Gabriella,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I love just fab boots and shoes they are good quality and last for a long time
Hello Sofi,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The sneakers are already falling apart in the toe part not happy for the price they were.
Hello Mary,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The ordering process was easy peasy and the pics showing my boots was very detailed and right on point! I love my new boots, they arrived quickly and the price was amazing. Those boots would have cost $150 any where else but, I got in on the special pricing! Loving my new boots!
Hello Christy,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
Great company to do business with. I'm very pleased with the products that I got from them. They have very fast shipping too.
Hello Gavin,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I like the purchase just you sent me my order and it was not complete and then I get the last one boots
I didn't know that anyone does not notified to me that
Also I pair of shoes it's not like a picture so for that I give you four stars
Hello Valery,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Perfect I loved produced was very good and fast delivery and customer service was ex
Hello Cynthia,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in JustFab! Hope to hear more from you in the future!
Best,
Lia
As always, the items purchased were pretty good and I was very happy with them. I noticed, however, that the flat open shoes would have been more comfortable in a size up. Unfortunately, since I don't live in the US, it was too late to make an exchange.
Hello Carol,
Thank you for taking the time to leave a review. Your feedback about your purchase is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I brought a pair of boots and a jacket. The boots fit perfect but not the most comfortable. Sadly the jacket didn't fit so it will be gifted to someone else.
Hello Maritza,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The shipping process seemed to be a bit up in the air. I would get a notification that my package was out for delivery but by the end of the day (after I didn't receive anything) I would receive another message stating my delivery date had changed. This happened multiple times. I contacted customer service about the issue and they were kind and helpful. Once I finally received my boots I was satisfied with their quality. Very cute!
Hello Alicia,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordered 4 pair boots/booties and they all fit and look good.
Hello Amy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Great first experience! Good quality, easy return & happy with purchase!
Hello Michelle,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Thank you for making us happier! Good to know that you develop all the time and make service even better with each of my purchases.
Hello Myron,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz