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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Products are horrible I have no way to return them and they will never be worn I want a full refund
I had accumulated 5 member credits, I hadn't gotten new boots in awhile so I decided to do some shopping… As I'm reviewing my order before I check out I realize I had 2 pairs of the same boots in my cart and I was using 4 credits so as I deleted a pair it went down to using 3 credits. But after looking at my account after wards that credit never went back to my account. When I called to explain what had happened the lady was very rude… if my total was 150 that is 3 credits… So I now am just out 50 dollars THAT I PUT IN MY ACCOUNT? I'm so furious I will probably NEVER buy from here again… I've been a member for a long time like almost 10 years! And I never want to deal with this company again!
Hello Renee,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our credit system and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I love them! Perfect fit, perfect color, just perfect! You guys never disappoint me! Thank you
Hello Jean,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
When placing my first order, I was asked to create an account, unaware it charges each $49.95/month. Usually when ordering online, you can keep track of your order by entering your email and creating a password. I did not intend on spending that much every month, and I was forced to create an "account", which will be charged monthly. I purchased some shoes for under $20, and they were very uncomfortable so I won't be wearing them anymore. Upon seeing a $50 charge on my credit card to Just Fab, I called customer service to ask about the charge, and they said they would give me 3 months no charge with $50 credit. I was caught off guard and confused why I'd have $50 credit (because that's what I was calling to get refunded). That is fraud! Many people might not have seen the charge on their credit card. I also googled it, and I'm not the only one who was tricked into creating an account when placing an order.
Hello Michelle,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I didn't like how the boots I bought turned out so I returned them and when they returned my money they discounted the shipping.
Hello Olga,
Thank you for sharing your experience with the item that you returned. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My boot came with a long black mark on it that I couldn't get off. And I didn't want to exchange it only to have to pay for a box + print the label. They should get down with boxless exchanges.
Hello Paige,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The shoe didn't look anything like the picture and it is way too big. Fits like a size 10. I'm not impressed and I can't even wear it.
Hello Namunji,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I am really enjoying JustFab! I've ordered quite a few things from this website and they always come in a timely manner and look great in person. The booties I just ordered are my absolute favorite so far. They fit true to size and the pointed toe and rubber sole are comfy and chic.
Hello Victoria,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
This company was going to charge me a 49$ fee every month. I bought a pair of boots, horrible. I told them that they better not touch my account.
Hello Beverly,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
THE MEMBERSHIP IS A BIT HIGH, NOW IS EVEN HIGHER.
PRODUCTS ARE NOT SO GOOD, QUALITY IS LOW FOR THE PRICE, LEAVING A DECEPTION TASTE MAKE NOT TO BUY EVERY MONTH
Hello Rosamaria,
Thank you for sharing your experience with our products and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Experience was okay, I purchased 2 pairs of boots and they fit my feet perfectly but are super tight on my leg but I just deal with it because there is no great middle ground if I order wide Calf they are huge if I order normal not wide they are tight so it is what it is. Not satisfied not unsatisfied
Hello Misty,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
JustFab is easy to work with. They are quick to respond to questions and there is no hassle if you need to make a return or exchange.
Hello Helen,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
When you order on things online you don't know if you're going to exactly get what you ordered and I exactly got what I ordered and the material was good material I got a pair of jeans and I fit really good and the delivery time was really quick
Hello Rickey,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
My experiences with Just Fab have all been wonderful.
Hello Suzannah,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I am obssesed with this site,every here and there I get a little crazy and do a shopping spree I love how they have my size,and a variety of styles.
Hello Patricia,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Placed the order and I received the product in just a few days! The boots are great and very comfortable. Can't wait to order another pair
Hello Gill,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I've ordered from this website numerous times. I've never had an issue. And if something doesn't fit, the return process has always been relatively easy for me.
Hello Erica,
Such a fantastic review! Thank you so much for the overall favorable comments! Enjoy yourself when shopping in JustFab! Have a pleasant day!
Best,
Lia
Están super cómodas y la calidad está muy bien y quedan con cualquier jeans o vestido
Hola alexis,
¡Gracias por la gran crítica! ¡Estamos encantados de que haya disfrutado de nuestros productos! ¡Nos aseguraremos de crear continuamente productos que se adapten a las necesidades de nuestros valiosos miembros como usted! ¡Qué tengas un lindo día!
Mejor,
Renz
Return//Exchange was a simple process. Drop off locally and had my shoes within 2 days.
Hello Corinne,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
It's been a month and i never received my package. When I go to look up the tracking info it says "awaiting carrier pickup". I've called several times but still no help.
Hello Randi,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharon,
Thank you for sharing your experience with our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary