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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I always love my purchases from JustFab and get lots of compliments when I where the clothes, shoes and carry the purses. I have been a longtime customer and am a loyalist!
I ordered all size 9 1/2 and got all size 9. None of the shoes fit.
Hello Judy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fast shipping. Great price. Good quality. Will definitely purchase again.
Hello Cameal,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I like the option to skip a month. Ordering and receiving the shipments runs smoothly.
Hello Sarah,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I loved what I bought. Delivery time, price and quality are perfect.
Hello Gerardo,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
The size was much bigger than what I ordered. The quality of the boot was questionable as well
Hello Yasha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love to shop at justfab, reasonable prices and love the quality of clothes and shoes
Hello Marlene,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
It was a fun shopping for a new handbag. I found what I wanted while browsing new styles and colors.
Hello Freedom,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
Easy and best way to buy shoes. Great prices and for the most part the fit is always great
Hello Gladys,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Received my 3 pair of shoes in 4 days! True to size and inexpensive!
Hello Dajanae,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
This site has a lot of merchandise to choose from. But BEWARE, if you don't purchase or remember to "Skip" a month you will be charged and receive nothing in return but a store credit. I attempted to cancel, but apparently did not do it right because I was STILL charged. I removed all my credit cards and they charged my Paypal account!
Hello Cathy,
Thank you for taking the time to leave a review and your feedback about our VIP program is important to us. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Bought 4 house slippers. 3 did not fit and was structured like it was a regular shoe instead of something comfortable to wear in the house. The one I kept ended up shedding all over the house...while purchase... fail
Hello Michelle,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Excellent material and true size it fits very comfortable.
Hello Carolina,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I've had no difficulty with shipping, returning, or the quality of the shoes. They're all very cute and good for work or going out!
Hello Brooke,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!
Best,
Lia
I have been a JF VIP for years now and at the beginning I loved the styles and the quality. But my last few purchases have been disappointing because the quality just feels cheap and the size was too tight. I've returned a few pairs because they were very uncomfortable and no support. I have been contemplating canceling my membership because I really don't like the styles, comfortability, or quality. But I haven't because I was holding out hope that it would get better and because I have so much credit that I will lose because of the membership.
Hello Athena,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I was put as a VIP member without knowing it. I read the small print and it mentioned that I would be charged every month even without ordering anything. Sneaky business!
Hello Denise,
Thank you for sharing your experience with our product and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I am quite satisfied with the quality of products and the length of time it took for me to receive them. They came earlier than expected.
Hello Sasha,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Fast shipping, good quality shoes for the price! Look forward to purchasing more.
Hello Shae,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Hello Julianne,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I ordered items on November 12 was told they would be delivered on the 21. The 21st comes and goes. I checked the next day to find out they have arrived in Florida from Georgia. They are supposed to be sent to NC so how are they still going south?
Hello Lexi,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Holly,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia