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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I bought one pair of boots for my daughter for Christmas, and now just fab charged my account 49.95 more! I don't even know what it's for! They stole my money from me without letting me know anything! I just happened to look on my bank app or I would have never known!
Hello Jennie,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Went online to exchange shoes and saw that I was charged full price for another pair. I will be sending them both back. I do not like doing business like that. Very unethical to me. Should have explained that and I would have sent the shoes back before reordering the. Thanks but I won't be a returning customer.
Hello Kathy,
Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.
Best,
Renz
I don't have time to go to shoe store and I couldn't brought the amount of shoes and boots at one time that I have been blessed to buy. Love shopping, don't need a place to sit and try on shoe and if they don't fit me I have someone that I can gift them to.!
Hello Naimah,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I will soon cancel my subscription. I have been a member for many years and I am tired of the increases in their prices,especially when the quality has not increased. I also do not appreciate their system of how to use my credits for sales.
Hello Ruth,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've purchased several items that are supposed to be my size, but when they arrived, they were too big! I've had to return/exchange. This has happened more than twice
Hello Deborah,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I bought you the item for 10us but then on 11/1/2023 you automatically withdrew my money, with the amount of 49.95 us
I don't understand why your side can do this, hope your side will check and return me the above amount as well as a reasonable explanation.
Thank you so much
Have a good day!
Hello Thi,
Thank you for taking the time to leave a review. Your feedback about the charge of $49.95 is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I think I got a really good deal on the items I selected.
Hello Cynthia,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at JustFab.
Best,
Mary
I am very satisfied with my purchase and the promptness of shipping.
Hello Gladys,
We are glad you are enjoying our products and shipping timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The order itself went fine. I feel that the quality of the shoes is not as great as it used to be. I have a pair of booties that I wear regularly and not long after wearing them they started to fall apart. By the time I feel I have them worn in a bit they are also falling apart.
I have also noticed that the plus size selection of clothing isn't as great. Seems like most plus size clothing is just an after thought.
Hello Lindsay,
It is with great regret that we received your feedback regarding the quality and the options we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I made a purchase from JustFab last month for shoes. This month I see that automatic payment was set up on PayPal. My card was charged 49.95 and now I have to go through the hassle of dealing with canceling everything. I never authorized an automatic payment I made one time purchase of shoes. We'll never purchase from this company again. Not worth the hassle
Hello Cynthia,
We regretfully note that we have received your comments regarding our VIP program. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Got them quicky and no hassles, I will order again. FYI You need to carry more cowboy boots and flat boots over the knee boots
Hello Rowena,
Glad to hear that you had a wonderful shopping experience! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!
Best regards,
Chad
I love your site!shoes, clothing. Easy access to what you are looking for, sizes, color, sales are unbelievable. I am a VIP member and I love earning points.
Hello Lauren,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Hello Jamie,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
The black jacket was exceptionally long but wouldn't close across the chest. I ordered a large but this is more a medium extra long.
The brown boots I ordered a 9 w I wanted to make sure they were not too narrow across my toes but they were so wide at the calf they are way over sized and I can't wear them and they look ridiculous.
Hello Donna,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Money has been stolen from my account without my authorization, and my account information cannot be deleted, please do not put your bank information here
Hello Juliana,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordering was easy. I just selected items checkout was quick. The items came before the expected delivery date
Hello Jerry,
We are glad you are enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
It's tough bronzing through what I may like, only to constantly find my size out of stock. I see lots of different shoes/boots I really like, but can't get because you're out. This is extremely frustrating. I would purchase ma ynt more if you had my size. Ladies 11, wide width, wide calf.
Hello Kat,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered several sale items and used a credit so the cost was fairly ok, although I had the credit because I forgot to skip the month, so wasn't planning on spending that money. The order took over three weeks to get here, which was unfortunate as I was hoping to wear the shoes to a party but they didn't arrive until a few days after. The coat I ordered is great. The shoes are questionable, they are very small (I usually wear a 5 1/2 and these are 6 and are still tight) and fit strangely. I'll try wearing them around the house a little before returning in case they stretch at all (they are pretty stiff so that's doubtful). The other items I ordered are fine. They only reason I gave four stars is because I love the coat and the delay in the order is not their fault, it was the Post Office. One star off for the lack of quality of the shoes.
Hello Ruth,
We are sorry to learn that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
The best made in order and it came 3 days later, so happy bc my order was for Christmas just in time
Hello Wanda,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nor,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad