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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Products well made and great prices! Two of the shoes I recently purchased didn't fit, but the exchange process was so quick and easy! I cannot wait to receive the replacmemts!
I absolutely love the shoes that I purchased I just wish they had more nice shoes in a wider size..
Hello Shaterria,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Received in no time. Absolutely beautiful winter boots.
Hello Rosemary,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I ordered a few pairs of shoes. Got them, tried them on but did not really like the fit. I will keep them, but probably will not wear the sneakers because they are so bulky and heavy. Not what I expected
Hello Darcy,
We are sorry to learn that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Shoe is way too big, and be they're out of the smaller size. I really wanted the shoes
Hello Kimberly,
We are sorry to learn that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Great and nice, quick navigation throughout the app itself. Easy to find what I wanted.
Hello La Tonya,
We are glad you are enjoying our products and the app! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I wear size 11 normally but these felt like 10's if possible would you consider sending a 12 to see if that would me?
Hello Ais,
We regretfully note that we received your feedback regarding the fit of our item. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I was able to take advantage of a fantastic sale and I got multiple quality items for a great price. I ordered easily from the website, and the items came very quickly in spite of high volume orders. I love everything I received, and can't wait to wear the beautiful clothes and shoes I purchased. Thank you, Just Fab! This customer is very satisfied.
Hello Jackie,
Thank you for taking the time to share your awesome review! We hope you'll like your purchase and please feel free to give feedback once you receive it. Have a fabulous day!
Best regards,
Chad
I really like my shoes and the price was just right also.
Hello Desiree,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Very easy return of my shoes/boots. Just took them to the fedEx drop off center and I was done!
Hello JoAnn,
Thank you for the great feedback regarding our return policy! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day!
Best,
Lia
The deliver laserShip they lost my package I trying to communicate with the company they don't give any answers.
Hello Eve,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Not a big enough selection. To hard to find where to 'skip the month'
Hello Denise,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our selection and skip-the-month feature. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The adress i attach in the page just fab, doesnt work, i put the adress and the delivery doesnt come in, i was waiting all day for the package and no ones comes
Hello Mara,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Everything I ordered was top quality and very stylish! I love Just Fab!
Hello Holly,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I didn't realize when I sacrificed ordering a normal-width leg for a wide calf width for one of my pairs of boots (as a normal calf was out of stock). Making them a bit larger but that's my own fault for settling for the second option. Lesson learned, and I will just have to tie them tight and tuck the laces into my boots. However regardless I love the quality of these boots, and they feel so comfy! I have yet to get the bundles, but the bundle options are exceptional. I truly enjoy being a VIP, especially never having to leave the house to shop. Shipping is speedy, and packed well. I have been weiry of the membership in the past because it seemed to good to be true. However it is not the case, very great service, and I love the personalized curation lists. Great choices, prices, quality and value. Thank you JustFab! I will be continuing to remain a memeber for as long as you exist!
Hello Briana,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the fit of our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The size of the boot is find but I don't know whose leg they thought it was going to fit around, maybe a child's. I'm not even able to wear these boots and that's exactly why I canceled my membership.
Hello Patricia,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Nice job JustFab for introducing happy returns. I was very happy to use it. Easy as pie.
Hello Nadege,
Thank you for the great feedback on our return process! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at JustFab.
Best,
Mary
I wish I could give less than a 1 star review. I don't even know how long I have been a member but EVERY TIME I order, I am LUCKY if 1 out of 10 pairs fit and they could be all the same size! So disappointed that I have spent money on JustFab shoes.
Hello Brittany,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Most of JustFab's clothes are synthetic. There are a few items made of 100% cotton.
Hello Robert,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Avery,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christine,
Thank you for taking the time to share your awesome review! We hope you'll like your replacements and please feel free to give feedback once you receive them. Have a fabulous day!
Best regards,
Chad