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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Exchange and return was an easy process. The rep was knowledgeable and quick to help. Thank you!
I received my sweater with the stitching coming apart at the neck...I contacted Justfab they were really nice and quick I returned my sweater so I could get a replacement and my replacement came super fast... they are awesome
Hello Christina,
Thanks a lot for the feedback. Justfab promises to provide unique styles for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
Hello Norma,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and website! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Loved the shoes fit perfect glad i read review before and sized down. Order arrived very quickly!
Hello Morris,
We are glad you are enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
I ordered a nice pair of booties and they fit just right! They also came in time for my birthday as well!
Hello Tanisha,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
After waiting a month from the first "has shipped" email, I called them to find out where the package was. I was told that I returned the package which I never saw. When I told her that it never arrived, she said it was returned by FedEx, and that my items were no longer available. Upon further check, she said one was available. After another several minutes on hold, she said there was one more item available. Two of the four original items would be reshipped. What a bad way to do business. The items I had ordered were boots that had been substantially marked down which I cannot ever get again. Thanks for nothing...I really mean that!
Hello Sandra,
We regretfully note that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Powerhold leggings definitely do the job however at least in my experience then then to roll down at the very top if you're doing intense exercise - especially a lot of ab work
Hello Nadia,
Thank you for sharing your experience with the leggings you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My experience as always was very easy and exciting to order.
I can never have enough boots and at this price why not get all the colors. I had gotten so many compliments in my red ones but they are cute comfortable so I ordered others thanks for great deal and cute styles
Hello Nichole,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Los zapatos de buena calidad y muy bueno el precio lo recomiendo
Hello Danysbet,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Perfect fit boots and tennis shoes! Great colors and styles.
Hello Carolyn,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I have not received a reminder email a few times and they charge you since you didn't opt out of a purchase that month. I have since added a reminder the first of each month to opt out
Hello Charlotte,
It is with great regret that we received your feedback regarding our email reminders. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The shoes are extremely cute, however they're too large and I can't find a way to shrink them. I will most likely return them and buy it in a smaller size.
Hello Aniyah,
We appreciate the feedback you shared regarding the sizes of our products. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I never received the package. I have been incontact with the delivery company and have not had a responce. I was very dissapointed.
Hello Patricia,
It is with great regret that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
I got a bunch of boots and booties on sale and was THRILLED with the price. After two months with my rising boots though, the sole started peeling from the toes! After two months? I was surprised. The flats I bought are adorable and good quality.
Hello Gina,
Thanks a lot for the great feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
The service and delivery were great, all came super quick but I did not expect the shoes to be so cheaply made and cheap looking, I have fur boots and the fur already started coming off and the other boots (thigh high) I got that have the pocket in them are so flimsy and just cheap looking. Very disappointed with how they looked.
Hello Ariel,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have been with just fab for 3years and I love all my shoes I've order
Hello Marsena,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I heard about JustFab from my daughter. She asked for shoes for Christmas so I ordered them from JustFab. They came quick and my daughter loves them. I can't believe how inexpensive they are. Very cute shoes and my daughter is pleased.
Hello Melanie,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Wonderful! Great Service no problem with anything ……………………………. :): ) :): ) :): ) :): ) :): ) :): )
Hello Lorraine,
Such a fantastic review! Thank you so much for the overall favorable comments! You should only receive the greatest services. Enjoy yourself when shopping in JustFab! Have a pleasant day!
Best,
Lia
The boots I picked arrived and not only do they like the picture, but they're so comfy. I say they look like the picture because there is nothing like ordering boots and you get them and they're not what you ordered. Pricing is amazing and delivery was fast. Will definitely be keeping!
Hello Mikalai,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kali-Quinn,
We are glad you are enjoying our returns and exchange process! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth