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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I was super happy with my experience with JustFab, I randomly got on the website and saw that there was a sale. I'm package arrived quick as well!
I wanted to just skip the month. But I encountered a peach peep toe and a long white shirt dress that will be great when spring breaks. The items were so reasonably priced that I spent under 3.00 with the use of one of my previously acquired credits of 39.99! JustFab has me building a new wardrobe and I love the idea of being able to look good without spending a fortune.
Hello Alicia,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
I have been with JF for a long time and when new rules or information comes it is not always received
Hello Gloria,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I never received my order and when I called customer service after it was supposed to be delivered they told me to wait and call again. Still nothing arrived to this day
Hello Malak,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I am now wearing comfy, beautiful cowboy boots.I love how they look and feel.Yummy on my feet.
Hello Kerrynn,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Found items in stock in my size and many color options. Easy to use site abd quick checkout process. Items all arrived in a matter of days and tracking plus notifications provided. All items fit as per size guide!
Hello Andrea,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I bought 2 pairs for me and the same 2 pairs for my sister. We workout together and these shoes are perfect for doing our workouts. They are vey light weight so not a lot of added weight on your legs.
Hello Sandy,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
One pair of boots were damaged and I had to return them.
Hello Cynthia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Just Fab gets you by hoping you forget to go to their site and skip the month
I tried to skip a month but I couldn't for some reason.Not sure if the site wasn't working or my phone.
The quality of the items certainly don't add up to the price either. The way they do the math is just messed up!
Hello Lori,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and skip-the-month feature. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Called within 15-25 minutes that they gave me a package for someone else and my package was taken elsewhere Solution could have been completed but I was told no one could talk to driver I still have the other addresses package
Hello Verenice,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I am a 6 1/2 and ordered a 6 1/2 but shoes was extremely lose fitting
Hello Mariela,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the fit of our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered a bundle of a jumpsuit and 2 pairs of heels to give to my daughter on February 3rd. I called on February 17th to check on the status of the order and was told that it had not been picked by their courier and that they needed to reship it but that the jumpsuit was no longer available. Now I have no gift for my daughter and the item that I most wanted (jumpsuit) I can't even get anymore.
Hello Maria,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I searched for things that I want. Nothing. I'm plus size and you do not offer hardly anything that I would wear. Nothing cute or trendy at all. I will be using up the points that I have, then removing my info for future things.
Hello Jane,
Thank you for taking the time to leave a review. We are very sad to know that you are not pleased with our availability. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Everything was fine and it arrived promptly and the boots were just what we wanted
Hello Savannah,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
My shipment was fast, and the boots are amazing quality and perfect fit!
Hello Linda,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Every shoe is just as seen on the site. True to size and love them all. Very comfortable to wear.
Hello Enyonam,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Still haven't received my items or money back. I probably won't order again
Hello Leslie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
This was literally the fastest delivery I've ever experience. Thank you!
Hello Andreana,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our delivery service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
As ordered and speedy shipping. My niece really likes the boots
Hello Dorinda,
Thank you for taking the time to share your awesome review! We’re glad your niece is enjoying her boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Ordered 2 pairs of boots. 1 wasn't exactly how the photo looked, color and shape, so was a little disappointed but overall happy
Hello Erica,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dawnysia,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad