On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Just Fab has a great selection each season, with great prices. Shipping is always very quick. Customer Service is excellent.
I honestly haven't been able to find things I like. The only reason I still have the account is b/c since I've realized I'm not going to use it like I thought I keep forgetting to "skip the month" & have all these credits I need to spend. & justfab.com doesn't make it easy to cancel... you MUST call.
Hello Jaton,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our selection and VIP program. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Always what I expect. Delivered to my house fast. Quality of product is worth the price.
Hello Louise,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Easy to navigate website and satisfied with received purchase confirmed directly from gift recipient.
Hello Saarah,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and website! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Loved all my boots exactly what I was looking for!
Hello Catalina,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The shoe size is bigger and the material is a bit hard. Scratches my heels...
Hello Anna,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
They look really nice but are very hard to put on and the tongue rolls
Hello Gloria,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I bought the black boots for my niece and she loves them
Hello Maxine,
Thank you for taking the time to share your awesome review! We’re glad your niece is enjoying her boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Awesome experience! Shipping was fast and shoes are great!
Hello Taylor,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
1 outta 4 are fine but the rest are $#*! I need to send them back I need the info to do a return I'll even will just swap for a different pair
Hello Cherise,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Too small and I know I wear the size I bought. I don't know why but the shoe doesn't fit well at all
Hello Porsha,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered two pairs of boots and they were both just as cute as the picture if not better! Delivered in great time and packaged with care.
Hello Cozette,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I was a bit bummed I didn't see these in time to get the white version however I still really love these boots especially for fall and winter as I wear a lot of black leggings, pants and tights so these give a great balance while adding an extra bit of warmth up most of my legs. The first day I wore them I got complements from a few strangers which was so wonderful since I absolutely love these boots. Hope to see them again in more colors
Hello Janina,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Shoes arrived on time and I love them. They fit true to size.
Hello Alice,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The shoes came in a mesh bag. The black shoes I ordered only had one shoe in the bag. The bag had been ripped.
Hello Ebone,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I gave them extreme directions and still my things were sent back to JustFab, I wanted the shoes not my money back..
Hello Beauty,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The collection is impressive and the arrive fast and well packaged.
Hello Gabriela,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I ordered white boots size 8 on sale I received beige I was disappointed I really thought the boots were white I ordered
Hello Alene,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Shipment SUCH LIARS. Shipment shows delivered and it was not. Contact Just Fab and nothing gets done shipper states its on the company. I will be cancelling my membership after 10+ years.
Hello Patricia,
Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Joan,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Megan,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad