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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The website was easy to maneuver and I adored the dress I purchased. I received lots of compliments. The price was affordable and I got a great discount deal on my shoes because I have been a member for a long time. I didn't care too much for the shoes because they are so hard inside and I didn't bother to return them because they were so cheap. I would definitely keep my membership and browse the site from time to time for great deals. Thank you!
The shoes sizes vary wildly. It's hard to know if what you order will fit.
Hello Nicole,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best regards,
Chad
I was so excited to order and receive my new shoes from JustFab; however, as I tried to place a second order the website would not allow me too. It kept saying something was wrong after it suggested certain discounts and promos, my pay amount dropped tremendously and my order couldn't be placed
Hello Dericka,
Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The size chart was accurate. I wish the toe wasn't as pointed, but it is not something I would return it for. I can deal with it.
Hello Martina,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Beautiful. Look great on me! The gold ones were a little bigger than I expected but it's ok
Hello Melinda,
Thank you for taking the time to leave a review and your feedback about our sandals is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
The boots fit great! Actually wearing them right now! My daughter loved her fuzzy slippers as well. Great quality and very inexpensive. Never disappointed with my JustFab purchases.
Hello Chrissie,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I just love your boots. Rarely do I get a pr that is uncomfortable.
Hello Angela,
Thank you for taking the time to leave a review and your feedback about our boots is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I was so satisfied with my order and will order more shoes in the near future, thank you Justfab
Hello Linda,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I ordered my boots that I love and had them in less than a week. Great price and great customer service! Thank you JustFab!
Hello Tina,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Nice variety of shoes and for low cost. However I do not see myself keeping this every month and will use sparingly.
Hello Katy,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I shopped, then ordered my boots. It was a quick process. I got them quicker than expected. I love them. Cute comfortable. True to size. I will definitely order again.
Hello Alicia,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
My recent purchases of sweaters and shoes were comfortable and love the fashion!
Hello Michelle,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your sweaters and shoes! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
When a customer tells you as customer service that their package didn't arrive, don't make the customer hunt down who is responsible. I called the # they gave me/they said find out from JustFab. Noone would do the work to find my order. Finally found it shoved in my mailbox!
Hello Lori,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The shoes are gorgeous but I find the sizing inconsistent. I got the same size, one is too big and the other fits fine. Good quality as always though.
Hello Stephanie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the sizing of our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I had no received my package by the date that was on the order. The rep.was patient and asked that I hold on for one more day bc of an holiday. As she said It arrived. Kudos to her.
Hello Andrea,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Process was easy
The styles were gorgeous
What i didnt like was they charged me and used my credit.
Hello Angela,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
On time, it's a perfect fit. I'm so pleased it's always true to size. The kid's Jean jacket looks awesome, thank you. My boots are beautiful. I always get so many compliments, I say, just fab.
Hello Sarah,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The size run smaller than my normal shoe size. I was not satisfied.
Hello Mae,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the sizing of our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love my boots. They keep my feet warm plus they look nice.
Hello Melissa,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Fast service and quality product
Love it will be going back to purchase very soon
Hello Leerow,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Clair,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad