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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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My items fit true to size. They came timely. I love the shoe! Super cute and perfect for spring. Will look good with jeans and a skirt.
I almost never return the shoes. Only reason would be due to me picking wrong shoe heel height.
Hello April,
Thank you for bringing this to our attention. Your feedback about the product you got from us will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Got two pairs of shoes from Just Fab and couldn't wear them, one didn't fit and the other made a squeaky sound every time I took a step. Very poor quality shoes. Very unhappy, would not recommend to anyone.
Hello Liiana,
Thank you for sharing your experience with the products you got from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Beautiful boots! Shipped quickly. My only suggestion is I wished Sherpa boots came with care instructions.
Hello Lisa,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product care guide. Our Member Services Team will reach out to you right away.
Best,
Allison
I purchased two items from their website on February 11, on February 12 I received an email that said my package has shipped. When I clicked on the Pitney Bowes tracking number it says "label created" and also it says awaiting carrier pickup. It has been over a week now and when I did the live chat I was informed my package has left and has been shipped. It still was in a state of "awaiting carrier pickup" I chatted several more times and was informed of the same thing. I reached out to USPS and they informed me they were NOT in possession of the item they do not have it and that ONLY a label had been created. I contacted JustFab again through chat and FINALLY was informed that my package HAS NOT left the warehouse and it has yet to be shipped and that my package has not been lost. Please stop giving scripts to your agents telling customers that their package was shipped when in fact only a label was created. If my package was shipped where is the tracking number and if my package had shipped and was picked up how come it has yet to be scanned in by USPS? This was not a postal service issue but a JustFab issue. If you print off a label from any site it shows on the receivers end as being shipped when in fact it has not. Another business does the same thing when a buyer buys something, as soon as the seller prints off the label it will say ship or awaiting tracking number on receivers end as well as buyers. I have never had issues with JustFab before but damn, this is ridiculous and will no longer do purchases through them.
Hello Nicole,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the shipping and handling. Our Member Services Team will contact you right away.
Best,
Allison
The order came quick... The shoes and sweater match perfectly! Haven't worn them, so can't rate the comfort of the shoes - but I've ordered other items and never had any problems in the past!
Can't wait to wear them in Key West next week!
Hello Kelli,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
I have no idea where my purchase was delivered. The photo of the delivery was someplace I don't recognize. I called customer service and they said they would have the delivery driver retrieve that package and redeliver the same day. That never happened. The online customer service chat is so ineffective that it shouldn't even exist, and the automated phone system is designed to run you in circles.
Hello Stacey,
Thank you for providing feedback about your experience with the order you never received! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I ordered a size 8, because that's what I wear in ALL my shoes, and it was too small. I didn't want to go through the hassle of having to return them so I just kept them but I can't wear them.
Hello Eloisa,
Thank you for writing a review! We value your feedback on the product you got from us and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
Hello Sarah,
Thank you for bringing this to our attention. Your feedback about the order you never received will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I was pleased with the quality of the products. For the price I received stylish shoes and the perfect fit.
Hello Lorraine,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I was so pleased that I received assistance so quickly. I was amazed with the level of professionalism and truly caring about the customer.
Hello Teacher,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I am dissatisfied due to the conflicting delivery dates. One email says delivered and another update shows to be delivered in two days. It would be very helpful to get the correct delivery date so that I can be on the lookout and not think that someone has taken my package. I still do not know if my package has been delivered or stolen at this point.
Hello Carla,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
This site is easy to navigate and the variety of styles makes it easy to find what you're looking for!
Hello Tammy,
Thank you for taking the time to share your awesome review! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
My niece is tall and it's hard to find women's shoes for her. I like the sandal/flats options available.
Hello Ann,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide the best styles and quality for women of all sizes. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Product was in stock and delivered in good time. Quality product. Reasonable price.
Hello Barry,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Hello Ann,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
The sneakers are soooo comfy to walk in! The platform heels are stylish and comfortable, I can't wait to wear them!
Hello Dawn,
Thank you for taking the time to share your awesome review! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Love these booties! They arrive quickly. I put them on, and they fit just right. Beautiful shoe's. I love buying from just Fab,they have a lot of the latest styles and I could always count on them for all the gorgeous selection's. Thanks so much
Hello Aracelis,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your booties! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Delivered on time. I got what i expected worth what i paid for and i liked, there price is fair always.
Hello Rouba,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Hello Celia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gabrielle,
It is our desire to keep you satisfied with our unique styles. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison