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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The shoes are great they fit great. They look great. Shipping is quick. The website is easy to use and accurately describes what you are going to get.
I love the fact the sizes are exactly as says and very comfortable highly recommend them
Hello Laura,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Cat,
We're glad you’re enjoying our products and the website! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I saw an ad on IG for these cute shoes. Although I don't wear heels so I purchased the low type. Shipping was quick, ordered on a Monday and it was delivered by Thursday. I haven't seen anything else I like currently but I look forward to ordering again.
I recieved these snow boots fast very surprised by that. I tried them on perfect fit and very warm on ur feet to wear,plus the material seems good quality. I cant wait for it to snow. I will for sure be purchasing more footwear with this company. I will highly reccomend to others.
Hello Rhonda,
We’re so glad to know you're satisfied with our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I find very few things that are what I would buy. I don't always get the reminders to skip a month and have had many where I was charged as a result.
Hello Brenda,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and 'Skip the Month' option is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I am very very very pleased with my items. 1 pair was a gift and she is ecstatic
Hello Anceline,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Very very good, I love the product and service of shipping
Hello Gloria,
We're glad you’re enjoying our products and shipping timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
These boot style slippers are my favorites.They sturdy, but soft, warm, snuggly, and fit perfect. Im even happy with the color and the pom poms that hang from each slipper.
Hello Barbara,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I loved my purchases! Everything fit great and looked really nice!
Hello Kimbra,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I thought the shoes would fit better but they feel a little weird and I like the style.
Hello Tamika,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Horrible customer service, it's has been almost a month and still no package.
Hello Elba,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Purchase & delivery complete with no issues but the product itself was not cute.
Hello Jami,
Thanks for sending your review! Your feedback about our product styles and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Nancy,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I talked to someone on your site. She was helpful. But you're 'bundling' is deliberately confusing and I inadvertently used a credit for mitts, when I thought it was a cheaper deal. It's complete BS. I can't wait to get rid of this membership.
Hello Shelley,
Thank you for taking the time to leave a review. Your feedback about our promos and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I needed assistance in returning a pair of boots. I called and spoke to the customer service representative for assistance; she was patient, knowledgeable, and helpful. She walked me through the process with ease and grace.
Hello Erika,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Love the running shoes. Love the colors red and dark pink. Easy to put on and take off.
Hello Diane,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Disappointed by the surprise threat to charge $49 fee for a useless membership that can only be canceled within a 5 day window; discovered only after the purchase is made. Just a shocking money grab. Shame on you.
Hello Peggy,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Very on time and well ordered. The site is very user freindly. The quality of items are excellent. Return policy is easy and useful.
Hello Katy,
We're glad you’re enjoying our return process and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Items were received in a timely manner
My boots fitted to size. The boots for my granddaughter were a little big. With thicker socks she will be fine. Quality of material is very nice.
Hello Debbie,
We're glad you’re enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I recently ordered a cardigan type sweater and slippers. The slippers looked great but they have no cushioning. The sweater is too big and quite heavy and loose fitting. The sweater will make a good gift for a friend. I got both items at a discounted price and am happy with that.
Hello Corrina,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love these slippers. There is good support but also give. They are soft and comfortable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nicki,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth