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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I've been ordering clothes here for a long time and had only the best online experience so far. Her clothes always fit her well, the material is of good quality and she is very chic and fashionable. Everyone asks me where I buy my clothes. SheIn is my first choice when I want to go shopping on the internet. Customer service and delivery are fantastic too! I highly recommend this online store.
I bought a boot for Christmas, the boot is ok. But now after two months they took money from my account, they told me it was for a VIP card. But I never applied for this card. I never had any interest in having a VIP card from this store. Now I have to deal with the headache of calling the bank, canceling the card... I'm totally disappointed
Hello Karina,
Thank you for writing a review about your experience with the VIP membership and the monthly VIP Credits. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
So I noticed on my bank statement this month that JustFab had double charged my account so I chose to look into it for the past couple months to come to find out they've been double charging my account for the last three months and when I called all they told me they have only one authorization payment on their side. But my bank statement show was it literally shows me they have double charged me two different reference numbers on my bank statement for the last three months. So when I called today to confront them, they said oh we refund you the $150 back to the last three months but on top of that they took away three credits so basically still they stole $150 cause they charge me $300 for the last six months and only refunded me 150 and took away my three credits, JustFab is a fraud and they sit there and say that it's just pending account. That's a bunch of because all my payments went through. Beware do not give your credit card information to this company. And I will be having my bank go after them.
Hello Margaret,
Thanks for sending your review! Your feedback about the charges in your account is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I ordered sum shoe dec 16th for 16$ because I was my 1st time ordering from them now today January 6 my bank account gets hit with a 49$ charge and I need answers ASAP ARE ILL GET TOUCH WITH THE BBB
Hello Ahmina,
Thank you for writing a review about your experience. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I'll try to keep it short and to the point. I have been with justfab as a "VIP" for 3 years now and I just have to say that their new "upgrades" to how your able to use YOUR CREDITS that they charge every month is a scam. Basically when their is sales it doesn't matter because it will still be the SAME PRICE as you getting it when there isn't a sale. Example: I would save up credits (before they changed) and when there was a sale I was able to get more items as in, for my $49.95 credit if some boots were on sale for $20 I could get 2 right? Nope. Because now their credits only count how they want them to not the amount of money they charge you. I have loved these shoes for a long time and never thought I would leave but with this kind of false advertisement there is literally no point to being a vip. So disappointing and when talking to customer service I got NO explanation for their false advertising other than "this is our new policy". It's sad and it's false advertising and idk how they haven't gotten in actual legal trouble yet.
Hello Allyssa,
Thank you for writing a review about our VIP Credits! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
I didn't want a return in the first place, I wanted an exchange, but they couldn't do that. So they gave me half of the money in store credit. I called them because I wanted the money refunded, not just in store credit, and they refused to give me the whole amount that I paid in the first place.
So, this was a waste of money and time.
I do not recommend ordering from them.
Hello Douani,
Thanks for writing a review about your return! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Please issue refund for unwanted monthly billing. —————————————————————
Thank you.
—————————————————————————
Hello W L.,
Thank you for leaving a review about our monthly Member Credits. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further. Have a great day!
Best,
Bonnie
I had no idea I had even signed up for a VIP membership when I bought a pair of shoes. They had been charging me $70 Canadian a month for this VIP account to get good deals. Nothing is a good deal when you're being charged a ridiculous monthly fee. Buyer beware! Such a scam! I'll never shop with them again!
Hello Kelly,
Thank you for writing a review about our VIP membership, promotions, and monthly VIP Credits! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
So, I've been going to Just Fab/Shoe Dazzle website every day for the past 6months looking for 3 pairs of boots that I really really wanted. They have been sold out for the whole 6 months, contacted Just Fab/ Shoe Dazzle they told me that they have no idea when these boots will be back in stock. I'm like it's a company you don't know when your inventory will be replenished. Customer service/Support was no help at all, and as of right now 12/10/23 the boots are still out of stock making this 7 months now instead of 6. Months
Hello Tiffany,
We appreciate you taking the time to share your feedback about our inventory and your experience with our Member Services Team. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I have been shopping with Just Fab for over 5 years now and I enjoy their products. I had complained in the past about the packaging and shipping of shoes, boxes being smashed and badly damaged, and this has NOT been the case of late. Thank you for packing the shoes and boxes in a more sturdy manner. It really makes a difference. My shoes always fit great and hold up well.
Hello Christine,
It’s great to read your feedback about our brand and our merchandise.We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
I love this company and the shoes but everytime I receive my delivery one or more of the boxes are damaged, which is disappointing. I like to store my shoes in their original boxes and when they come crushed and marred I often have to re-box them.
Fits well and exactly what I needed. Delivery was on time and price was good
Thank you for your review!
Over the past couple years, the quality of the product has declined significantly. I have been a loyal customer for many years and of late, it has been hard to find items that interest me to purchase.
Hello Anne,
Thank you for writing a review about our merchandise and our selections! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
It was honestly super easy to order, the shipping was fast and the return was just as easy. The sizing system for the boots I got were a little odd, so it ended up fitting a little too perfect. Very close in the toes. So I requested a size up and sent it back, at no extra cost to me. It's only been about a business week so fingers crossed
Hello Ayishah,
We are glad to hear about your amazing feedback regarding the merchandise, the sizing, and our delivery! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
Hello Jhon,
Thanks for writing a review about your order! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
I recently purchased a pair of studded shoes and wore them the very next day after they were delivered. One of the studs fell off; I included in my review that the shoes were super cute but that I was disappointed due to the aforementioned. Liz/JustFab (or Lia-both names were listed) did me a solid and allowed me to swap the shoes at no additional price! THAT'S what I call CUSTOMER SERVICE!
Hello K B.,
We are glad to hear about your amazing feedback regarding your experience with our Member Services Team! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
Bonjour Élina,
Nous sommes très heureux de savoir que vous êtes satisfait de nos produits! Votre avis compte beaucoup pour nous! Nous sommes très reconnaissants envers les membres comme vous et espérons que vous resterez avec nous pendant des années!
Meilleur,
Zeth
It was delivered on time. It was put in my car for safe keeping, and I ordered it as a Christmas gift for myself, so excited to open it!
Hello Hannah,
We're glad you’re enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
I have been getting payments taken when I've already skipped and so I requested a credit. Other options were suggested which I declined and a credit to my bank account was issued. The rep was polite and gave me his best. I appreciate the service I get from JustFab.
Hello Carol,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Boots I ordered (2) were very stiff and narrow in size, so I returned them.
Hello Liz,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Олежа,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad