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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,347
This company responds to reviews on average within 4 days

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Florida
1 review
0 helpful votes
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Big Help
March 28, 2026

Well at first not too happy but. After that the person I got was great and really helped me out so let him know he made my day

Date of experience: March 18, 2026
1 review
0 helpful votes
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Helped with a computer emergency
March 28, 2026

We just needed help with password, and they gave me the info I needed, even though it wasn't the straightforward info that I could do in a second. My assistant was completely honest and helped with what he could.

Date of experience: March 18, 2026
Canada
1 review
0 helpful votes
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Extremely helpful chat with expert
March 28, 2026

I have been having trouble with my Bearded Dragon and the expert I was matched with really helped me to feel better and take the necessary steps to save my baby girls life!

Date of experience: March 18, 2026
1 review
0 helpful votes
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Medication question
March 28, 2026

I had a good experience asking my question regarding one of my prescriptions. This is the first time traveling with this medication which comes in a pen like holder with a tiny needle in it. It's expensive and I can't afford to be turned away at security so I wanted to double check this with a JetBlue representative.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Trevor was incredibly helpful!
March 28, 2026

I had a very specific question regarding a financial matter in my divorce, and Trevor was quick to answer fully and efficiently.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Aid for my anxiety
March 28, 2026

He eased my anxiety about my parrot bite. I will be seeing a doctor in the future, but he gave me some instructions for now to ease swelling. Feel a lot better.

Date of experience: March 18, 2026
Maryland
1 review
0 helpful votes
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Great customer service
March 28, 2026

Kevin was fantastic, knowledgeable and very understanding of my situation. He explained everything that needs to happen and gave me much needed peace of mind!

Date of experience: March 18, 2026
Colorado
1 review
0 helpful votes
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Issues with Ram truck
March 28, 2026

Received very clear answers to my questions. Great communication.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Professional and confident
March 28, 2026

Prashant helped me fix a message I was unsuccessfully dealing with since Monday. An error message in outlook stating I was not sending or receiving emails. It took about 10-15 minutes to get a real person, yet he dealt with the issues I was having expertly and professionally. AND honored my request to not work remotely using my computer. He had a great alternative.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Just Answer-Survey
March 28, 2026

I had two different technicians. The first one was not helpful and he referred me to a direct phone number that did not work. So I tried again and the second technician was absolutely wonderful and extremely knowledgeable and patient with me. Thank you so much. I would like to save him as a favorite.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Hopefully, better experience
March 28, 2026

It seems like you have to be very up-to-date on technology and some people are not which I'm one of them is very frustrating that I have to jump through hoops and create different accounts and emails and payment plans to purchase orders

Date of experience: March 18, 2026
1 review
0 helpful votes
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Very satisfied
March 28, 2026

Have been struggling a long time. Then i googled and here i am.

Date of experience: March 18, 2026
Louisiana
1 review
0 helpful votes
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A Great Experience
March 28, 2026

Attorney Phillips was great. She was knowledgeble and empathetic. She had great ideas and put me at great ease. I would like to continue talking to her if and when the need arises. Thanks Ms. Phillips.

Date of experience: March 17, 2026
1 review
0 helpful votes
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Very good service. I would recommend anyone who needs any help.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Answers
March 28, 2026

Sorry I can't think of anything else at the present

Date of experience: March 18, 2026
1 review
0 helpful votes
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Excellent
March 28, 2026

Precise and to the point made it very helpful came up and seemed the right place go to for Answers😊

Date of experience: March 17, 2026
1 review
0 helpful votes
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I knew the tech & I were on the same page when as soon as told him the problem. He then answered w/ a real solution. Real because the problem will get the attention it needed.

Date of experience: March 17, 2026
New York
1 review
0 helpful votes
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Resurrecting the old technology.
March 28, 2026

It was a very nice pleasure to work with. Chris and Richard. Two different days to get. Issues resolved with. Video Doorbell camera. To get it up and running. Is. The documentation did not indicate anything about. New requirements for the doorbell, as it was assumed that everything was. The same, although knowing. That it was a Chinese. Knock off of the. Ring doorbell. With their help and assistance, we got things to work out correctly.

Date of experience: March 17, 2026
Canada
1 review
0 helpful votes
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Thank you
March 27, 2026

I'm from Quebec I went to the emergency and then I went to the clinic and they both gave me medication but they never give me any advice for cream to have released but Dr. Li give me so much help with solution without prescription everything in pharmacy!

Date of experience: March 17, 2026
Florida
1 review
0 helpful votes
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Disfruto mucho las panty
March 27, 2026

Con más de 15 años de experiencia en comercio, me encanta ayudar a las personas a encontrar productos buenos y prácticos.
Comparto mis recomendaciones para que comprar sea más fácil y seguro.

Date of experience: March 17, 2026