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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I am not so perfect with the englisch language by conversation. So - in writing it is much more comfortable to me. Again I am so glad I found this way.
I have used the service twice and found it very helpful. I would definitely recommend it and will use it again.
The person who answered my questions knew what I wanted and helped me tremendously to get to the bottom of my situation.
I asked and they solved my problem! I love my Kindle and it froze up. Just Ask quickly connected me with a tech. He was patient in telling me what to try and he made my problem go away in just two attempts. Very happy and will pass on info about JustAsk...
Hey there! A few days back I was stuck in some personal issues regarding parental property and was in need of legal advice. The issue was sensitive so could not have disclosed it to many people and ask for suggestions. Just answer served me with the best expert team who gave me just the exact service I was looking for. The law experts gave me the required piece of advice that helped me win the case. I am really grateful to justanswer and to the expert team who were with me till the end. :)
We got immediate, usually, answer'swhen our dog was having seizures, your vets put us at ease and got us off to the correct solutions to our dogs problems. They were great. Our dog is better and we're pleased with your help.
I need to drive my son's car from CA to CT and he's lost his license. I just found out it may not be registered... My answer took a little over an hour to get back to me. I was under the impression it would be around 7 min., so I panicked a little and got in touch with customer service through their e-mail system. After that, (and it was probably all just timing) I was contacted by J. D. Paul and Customer Service in a timely manner. J. D. S answer was concise, easy to understand, and included a link for me to follow for more info. I would use this service again, if I have a questions I can't answer.
JustAnswer gave a quick, precise and detailed answer to my cat health question! Took my anxiety down a notch until I could get a vet to actually see him.
I had an issue with my dog, so I type a question in a moment of panic. The expert got back to me 12 hours later. It was a vet and she asked relevant questions. By then my problem was solved. I got an easy "refund" though. And, I had no trouble with customer service. I would use this service again if the question is not an emergency. I also suggest to the company that they advertise that payment is due when the question is answered not when "satisfied". It was confusing.
Joan was knowledgeable, courteous, and very responsive. She gave us great information no other Vets had given us about our turtle. She was simply terrific. I highly recommend her.
My car question was answered in much greater and believable detail than the Toyota dealer.
MY EXPERIENCE WITH REPAIR MEN IS THAT MANY OF THEM TRY TO SELL YOU MORE THAN WHAT YOU NEED RESULTING IN MAJOR UN-NECESSARY EXPENSE. I'VE FOUND THAT BY DOING A LITTLE ON-LINE RESEARCH AND WITH A LITTLE HELP FROM "JUST ANSWER" EXPERTS THAT I CAN DO MOST REPAIRS MYSELF.
I have used the service to great benefit several times. The answers are helpful and usually solve my problem.
I had, what I felt was a simple question. I received an answer that was just perfect. Simple, to the point, no jibber jabber disclaimer stuff. I could not have been more pleased!
I paid £20 for a question about my computer. Their response was useless. They offered me a free trial of membership which I cancelled however they took £28 from my account and although I demanded my money back under their 30 day money back guarantee. I have had no response and when I tried to get in touch by email they provided me with a scam password system which was a total time waste. I have asked my bank to treat their money withdraw
As a fraud
Hello David,
Thank you for getting in touch with us about this issue, we apologize for any confusion. I'd be happy to look into your account to see what happened.
The initial question posted on an account is not covered by the free trial as the membership offer is not presented until after the initial question is posted.
It sounds like when you tried to contact customer support about your account that you may have gone through the password retrieval process while logging in. You should not need to be logged in to contact customer support, you should be able to reach out to us through the Contact Us link at the bottom of the homepage if you are having trouble logging in.
I will reach out to you via private message to see if we can locate your account and have this issue resolved.
Regards,
Adam
Wrote my question. Signed on to pay pal and monthly service for a while. I am almost 88yr. Old and I sometimes need answers other than my sons. It took several hours for an answer and I had figured it out one half hour before your people. Never the less your service is good and I will be using it again.
Richard@ Just Answer provided me great service & recommended several things, which I tried & they worked. He also recommended against sending the unit in for service as it would cost more than the camera is worth. That alone was great service!
This was my 2nd request@ Just Answer & 2nd good outcome.
Definitely worth the price paid!
IF you need anything done with your phones. I have Panasonic, this web site is the best. Problem solved.
I had been sweating some complex legal questions regarding a trust. I could not sleep. Within minutes my legal worries were over. I got the legal questions answered by a super qualified attorney. Now I can sleep again! I feel like I can trust J. A. com!
I deal in antiques, glass, pottery and one of a kind finds. In the past two years I have come upon two items that after spending hours just could find no viable info on. Thanks to JustAnswer, I had my answer within minutes! Both big scores I might add! Thanks JustAnswer for saving me time, money and frazzled nerves! The best company out there! Thanks JustAnswer I will use these services over and over again!
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Hello Meredith,
Thanks for reaching out about this.
I'm glad to hear that the response from the Vet was relevant, if not a little later than would have been helpful, and I'm glad to hear that we were able to get the refund processed for you.
Sorry for the confusion about the good faith deposit. An initial $5 deposit is required at the time the question is posted and the balance of the question price is collected once an Expert responds to the question.
This information regarding the deposit is displayed on the page where the customer is prompted to submit their payment details and questions are posted only when the customer acknowledges and accepts the payment terms.
An Expert responded to your question which is why you received a charge for the balance due, however, the Expert isn't paid unless you’re satisfied with the help received and rate the service accordingly.
An overview of this process can be found on the How It Works page here: http://ww2.justanswer.com/how-justanswer-works
I hope this clears up the confusion about your charges but please let me know if you have any questions or if I can be further assistance.