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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Response within a half hour from experienced tax lawyer. I followed up With a phone call which was friendly and very helpful. It Provided insight which was necessary and I was better off hearing it orally and not having it in writing.
I had one question. Thought it was only 5.00 but was 23.00 and I still didn't get an answer just questions. I don't recommend.
Dr.josh was amazing as soon as i told him about my issue he had a fast amazing answer
I wrote in to ask the doctor about an ongoing yeast infection. He was quick to respond, and was patient in answering all the questions I had.
They make it sound so easy. The tech said he was standing by. But no email to tell me I had an answer as the website said would happen. I went to my cc account and discovered they had charged the $5 deposit and the balance of $24 even though the website said I would not be charged until I said I was satisfied. 6 hours later I logged on and it said I had an answer but they wanted me to pay more to talk on phone to the tech. Then I requested a refund, which was fairly easy. We'll see how long it takes. Won't try them again. I also will be watching my cc because they kept trying to get me to join a membership and it was very hard to figure out how not to join or try their free trial.
Hello,
Thank you for getting in touch with us about this experience. We apologize for any confusion or inconvenience that you experienced in using the site.
When a customer asks a question, they choose the amount they are willing to pay for a satisfactory answer. Once the question is posted, an initial $5 is taken and when an Expert responds, the balance of the deposit is processed. The full deposit remains in your JustAnswer account until you get the answers you need and rate your Expert.
The phone call offer is a Premium Service and is not mandatory, you can accept or decline the offer, but many customers prefer to speak on the phone. The membership is also not mandatory, it's completely up to the customer if they want to join. We have a 100% customer satisfaction policy. If you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund within the first 30 days. Thank you for giving us a try, we really appreciate it.
Ms. Chase
Senior Customer Support
I was pleasantly surprised with this service. Robert our Mechanic knew his stuff. I would total recommend for my fellow RVers
With winter weather rapidly approaching and my wife's car with no heat, we really needed to something fast, I got online with JustAnswer and talked to Dan the car guy and he pointed me in the right direction to get the issue solved. Dan was knowledgeable and sent all the necessary schematics. #Happywarmwife-happylife
Was contacted with a certified Cadillac mechanic within minutes. Received not only a spot on diagnosis of the problem, but also PDF diagrams of how to safely and correctly fix the problem myself. Will be back again.
Could not get into a number of programs including Microsoft Games, had to basically strip my main drive in order to fix it, so far so good the computer is back to working.
We purchased a used car and the cruise control went out the next day. The mechanic wanted to talk above our head with his explanation of additional repairs needed and your Chrysler mechanic asked 3 questions and explained what needed to be done very quickly! Thanks for saving us big dollars.
I replaced my sun visor and shorted a wire that ended up taking out my moonroof, electric seats, radio, and courtesy lights. I checked everything in the manual and all three fuse boxes. So I came across JustAnswer chatted and ten minutes later I was listening to my radio w/ my moonroof open. They had all the answers. Excellent service, Thank you all. Doug A Customer.
Asked for and got an expert in old Duetz 3 cyl diesel engine I have in trencher equipment. After a few chat exchanges, opted to go to live phone call and really got my questions and possible issues that may come up answered. I love the live phone call feature and have used it before. Thanks!
My 12 week old lab at3 a rat bait. We were panicking. The VET told us exactly what to do. She responded appropriately and within 3 minutes. She is fine today 24 hrs later. Immediate response from VET - 3 minutes. We were able to induce vomiting within 10 minutes of requesting what to do. Excellent service and guidance. Very pleased.
Dr. Kara so helped me relax when it came to my guinea pig! My piggy was squinting her eye and having discharge from it and After an internet search I saw it could upper respiratory issues. I messaged her and told her what was going on and she told me to do a flush on her eye.
I did end up going to my nearest vet the next day because she was getting more goop and I'm an over worrier. Dr. Kara was correct, I was provided prescription eye drops! They know what they are talking about! Thank you for your help! Calmed my mind a little :)
I was visiting my daughter in San Francisco and my chihuahua cane down with blood in her urine... I took her to a recommended vet, she was treated with uti with incorrect antibiotics which caused a uti to go to a yeast infection and her bacterial infection worsened dramatically. I got best advice from just snswer, dog saw a different vet, got on correct meds and is improving.
My 13 pound Diabetic Toy Manchester Terrier was throwing up all over. Faster than I could clean it up. Vet Doctor from JustAnswer gave suggestions to give a little Maple Syrup and 1/4 of 20 mg. Prilosec. The rest of the night was peaceful for Molly and me..
I got very quick, easy to follow & thorough responses in walking me through a fix on my old Mac.
Correct answer which enabled us to fix problem quickly. Long wait for answer. Tipped expert but, cancelled service because I didn't think I was getting an answer. Time listed was 8 minutes. I believe answer came in about 45 minutes & i was ready to give up. Saved unlock fee & learned something new so that I was able to charge battery & drive to get a new battery!
I was very thankful for the feedback and insight I received for questions I had about my husbands upcoming kidney nephrectomy surgery. It was thorough, compassionate and accurate. Thankful...
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Hello William,
Thank you for reaching out regarding the recent Experience that you had. We're sorry that you didn't find the experience to be helpful, it's often the case that the path to resolving an issue involves some trouble-shooting questions. We have sent you a private message in order to gather the information necessary to locate your account. You can also reach us 24 hours a day at [email protected]
Regards,
Adam