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JustAnswer

4.7

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,410
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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AUTOMOBILE ISSUE
April 29, 2017

IN HAVING A ISSUE WITH MY EXPLORER THAT I HAVE HAD TO THE DEALER AND A LOCAL SMALL GARAGE, I WANTED TO GET ANOTHER OPINION AND WAS SURPRISED THAT IT WAS A NEW THOUGHT ON THE MATTER. I WILL PASS THIS INFORMATION ALONG TO THE NEW GARAGE RECOMMENDED BY A FRIEND.

Date of experience: April 28, 2017
North Carolina
1 review
0 helpful votes
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First lawyer (Loren) provided little or no assistance and opted out. His service was unsatisfactory and provided not legal insight. Second lawyer (LawyerDavid) provided attentive service and legal info which was very helpful. He responded and answered questions so that I had a clear understanding of the law and my legal responsibilities. First lawyer (Loren), I would not recommend at all. Second lawyer (LawyerDavid) definitely!

Date of experience: April 26, 2017
Bulgaria
1 review
0 helpful votes
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Hope
April 27, 2017

I was mentally and physically sick when I found this site. I told me: "The next illusion"
Maybe this illusion will save my life... THANK YOU! I can't believe you exist! Great expert and great service!

Tony

Date of experience: April 26, 2017
Florida
1 review
0 helpful votes
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I will tell all my friends about this wonderful service! They really know what they are doing! They fixed my computer so fast and so good! And left a ticket number in case I have any more troubl!

Date of experience: April 26, 2017
California
1 review
0 helpful votes
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Customer Service
April 26, 2017

A few days ago I contacted customer service for a situation that caused me to be double billed. They immediately refunded me the amountcdoubled billed and provided me a coupon for a free future answer with no expiration date for my inconvenience. That is great customer service!

Date of experience: April 25, 2017
California
1 review
0 helpful votes
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Auto repairz
April 26, 2017

The first guy helped a bit but the second guy actually got the job done. I would use just answer again in the future

Date of experience: April 25, 2017
Texas
1 review
0 helpful votes
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Expert very informative and helpful. Will continue to use this service. Currently involved in a construction project that requires expert advice. So far information received has been very helpful.

Date of experience: April 25, 2017
Deborah P.
Canada
1 review
0 helpful votes
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The vet was very caring and helpful but more in the way of being supportive as I don't think there was much she could recommend other than just watch and wait and if my cat got worse, take to emergency. The truth is that without being able to examine the animal, they can't do a lot except try and give advice based on what you tell them. However it was helpful to get some reassurance and my cat will be ok in the end!

Date of experience: April 24, 2017
California
1 review
0 helpful votes
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My tech was great. Not only answered the question but gave great detail in solving the problem. Thanks you!

Date of experience: April 24, 2017
California
1 review
0 helpful votes
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Dealership quote for work on my daughters older car came back extremely high which was almost 1/3 of cars value. Service advisor did offer "deal" of $200 discount but something told me still needed second opinion so sure wasn't being overcharged. I did a desperate google search which is when I found this website. Eric the mechanic responded immediately to all my questions with an estimate $200 less. Armed with this knowledge I called dealership back and they amazingly matched the quote by discounting another $200. Best $20 I ever spent!

Date of experience: April 24, 2017
Australia
1 review
1 helpful vote
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'Ripped off'
April 21, 2017

After contact with Adam at 'Just Answer'. My complaint of monthly extractions from my visa card has been resolved. I am grateful to say that all the $'s were refunded, and my supposed membership cancelled. The conduit to 'Just Answer' still has me wondering, but in the end this ends well. Thank you Adam.

Date of experience: April 20, 2017
JustAnswer S. JustAnswer Rep
over a year old

Hello Margaret,

Thank you for reaching out to us, I' sorry to hear about the frustration that you've experienced.

It sounds like you may have opted into the membership program, at the end of the trial the membership program bills for the next month to avoid a disruption in service. If you haven't been using the membership or if this was done by mistake we're happy to take a look at your account and take the necessary action to resolve this for you.

I will reach out to you privately in order to gather the necessary information to locate your account. You can also reach our Customer Care team directly by email at [email protected] or by phone at 1-888-862-9212.

Please let us know if you need any further assistance.

Regards,
Adam - Customer Support Supervisor

New York
1 review
5 helpful votes
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Total scam
March 27, 2017

Dishonest, misleading and they won't give you all your money back, they charged my card for a $56/month membership I never requested and have not received the money back yet. They also charged me for a phone call I never received.

Google it

Date of experience: March 27, 2017
JustAnswer S. JustAnswer Rep
over a year old

Hello John,

I'm sorry to hear about the experience that you had. It definitely sounds like we may have dropped the ball in responding to your issue because we do have a satisfaction guarantee that allows you to receive a refund if you're not happy with the service and especially if you didn't receive the assistance that you paid for.

We will reach out to you privately in order to collect the necessary information that will allow us to locate your account and take a look at what happened here and get any unresolved issues taken care of for you.

You can also reach us 24/7 at [email protected] if you need to reach out to Customer Care directly.

Regards,
Adam - Customer Support Supervisor

Bangladesh
1 review
0 helpful votes
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Microsoft Help
March 23, 2017

I use Justanswer all the time to help with Microsoft Office. I use Word and Excel at work and while I know most of the standard functions there's occasionally a formatting or formula issue that I run into. The experts on the site are very helpful.

Date of experience: March 22, 2017
Utah
1 review
0 helpful votes
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My counselor was very good. In my 3 paragraph description to him he was able to nail my issue. He is very good and look forward to additional conversations.

Date of experience: March 19, 2017
Pennsylvania
2 reviews
0 helpful votes
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Audi
March 21, 2017

Reached out for answer to a question regarding my Audi. The mechanic responded within minutes and doggedly pursued the engine code and the procedure for replacing the thermostat. Well worth $31.

Date of experience: March 19, 2017
Massachusetts
1 review
0 helpful votes
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Prompt and thorough!
March 19, 2017

Explains and goes over things with expertise and at a level understandable to the everyday individual. I was able to know what to watch for with dehydration and how to prevent it by subsiding the vomiting with certain ways the vet recommended until he could be seen! Many thanks!

Date of experience: March 19, 2017
Minnesota
2 reviews
0 helpful votes
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I received a timely response that was very beneficial to me, I received information that was easy to follow with multiple options for an out come. The vet that answered me was able to address all of my concerns and that allowed me to be better able to provide the care that my dog needed. Well done.

Date of experience: March 18, 2017
Ohio
1 review
0 helpful votes
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Most helpful in answering my tax question and then provided the appropriate form which I could download

Date of experience: March 18, 2017
Florida
1 review
0 helpful votes
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Repair
March 18, 2017

Accurate and concise reply. Appreciate fast response. Problem on way to being solved..

Date of experience: March 17, 2017
Washington
1 review
0 helpful votes
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Very knowledgeable and they explain things very well. I will use them again. They saved me a lot of time and money.

Date of experience: March 16, 2017