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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,412
This company responds to reviews on average within 4 days

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California
1 review
0 helpful votes
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I appreciate your advice and plan on following it. It seems very thorough and very professional. I plan on following the Dr.'s instructions. Thank you very much for your advice.

Date of experience: June 7, 2017
Tennessee
1 review
0 helpful votes
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Dr. B answered all of my questions and put my mind at ease. She diagnosed the problem with my calf and answered questions as to when to wean from the bottle.

Date of experience: June 7, 2017
Iowa
1 review
2 helpful votes
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Don't buy
June 2, 2017

Misleading customers. They have charged my account 3 times for a total $81 and did not answer a question for me. There was supposed to be a $5 charge and I understood no charge unless you used them.

Date of experience: June 2, 2017
JustAnswer S. JustAnswer Rep
over a year old

Hello Jo,

I'm sorry to hear about the billing issue that you experienced. It sounds, based on your description, that you did post a question and have likely received a response form an Expert but maybe we missed the connection in notifying you.

In order to locate your account and take a closer look at what happened here, we will need to collect some information from you. I've sent you a private message here but you can also reach us at 1-800-509-5721 or email our team at [email protected]. Once we have the relevant account information it should only take a few minutes to resolve this issue for you.

Please let me know if there is any other assistance that we can offer.

Sincerely,
Adam - Customer Care Supervisor.

New York
1 review
0 helpful votes
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I have used this svc many times especially for law questions. 1x for computer and 3x for home repair and 2x for auto repair. 90% of the time it was good. I only paid about $45 per month, and I only paid for the months I needed the svc, It was great. $45 answers all the questions you want from some professionals. I do believe most attys I spoke with were pro's. I highly recommend.

Date of experience: May 26, 2017
Georgia
3 reviews
1 helpful vote
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Satisfaction.
May 19, 2017

The clarification, concerning a recent diagnosis from a new therapist, I received from llw26 put the entire matter in a healthy perspective. Having BPD, confusion can distort reality. Since she answered the questions I had about the diagnosis, I have the insight, from freedom of doubt, confusion, and panic, to look at my situation with clarity and perspective. Without those traits, I doubt I would of continued therapy of any kind. It was well worth the money to have the peace of mind.

Date of experience: May 18, 2017
Texas
1 review
0 helpful votes
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The you so much to Dr. Captain! Because of his guidance I was able to receive the proper care in time. I'm scheduled for surgery soon. If it had not been for his guidance, I would have still been waiting for the issue to pass! Greatly appreciate your service. Thank you!

Date of experience: May 18, 2017
California
1 review
0 helpful votes
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I had a straightforward question about trusts. Loren responded in a matter of minutes and his reply was concise and exactly what I needed. I believe in JustAnswer completely.

Date of experience: May 18, 2017
New York
1 review
0 helpful votes
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Very professional
May 19, 2017

Jason was very professional and knowledgeable. I would absolutely use this service again. I was able to troubleshoot my marine engine problem and perform the repairs myself without waiting for weeks for a local mechanic. The service saved me big bucks!

Date of experience: May 18, 2017
GB
1 review
0 helpful votes
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Good experience
May 1, 2017

I used this site a week or so a go. I needed advice on a problem with our oven door. Very good prompt service. We did think it could be hinges but wanted confirmation. Voila it was. Invaluable help and it appears this service covers a wide range of topics at a fair price. I was a little concerned about making payment due to so much fraudulent activities but all seems to have gone well. I would use this service again

Date of experience: May 1, 2017
California
1 review
0 helpful votes
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The poor man is my neighbor. The rich man is the land lord. The land lord is negligent when it comes to safety for tenants. My neighbor has suffered a huge loss to his home and two vehicles. A huge dead tree fell on the poor mans home and his two vehicles. The rich man said that what insurance was for. The Attorney said, "That's what attorneys are for and the rich man can be sued for neglect!"

Date of experience: April 30, 2017
California
1 review
0 helpful votes
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Helpful
May 1, 2017

I've never used this service before, and I honestly thought it was a scam at first. But it turned out to be a really helpful service. I paid for one question ($26) and the person who answered was really helpful. He walked me through a few different possibilities and was even available a few days later after having to wait on a part to arrive.
I'd definitely recommend this to a friend.

Date of experience: April 30, 2017
New York
1 review
0 helpful votes
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I had a unique worrying issue that presented itself. Unable to figure out out myself and having no luck googling a solutionI contacted JustAnswer. I was ably aided by George Smith Ann's we resolved the issue. I was very pleased with the service.

Date of experience: April 30, 2017
Texas
1 review
0 helpful votes
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Put my mind at rest! Was very very pleased with my result! He asked questions to get a better idea of the situation. And I felt very comfortable asking him the questions a had. He was very nice.

Date of experience: April 30, 2017
North Carolina
1 review
0 helpful votes
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A late Saturday night legal question needed an answer by Sunday afternoon and JustAnswer's legal staff answered it quickly. I had additional questions that were also answered without further cost. JustAnswer was well worth the minimal cost. Yes, I will most assuredly tell my friends about JustAnswer.com and I will use again when needed.

Date of experience: April 30, 2017
Mexico
1 review
0 helpful votes
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The service was great. Very honest company. Most definitely if you can explain the problem with the expert mechanic they should tell you wha is wrong with the vehicle. If you are not happy they refund you money no questions asked. 100% legit.

Date of experience: April 30, 2017
Colorado
2 reviews
0 helpful votes
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Awesome mechanic
May 1, 2017

Was thankful for the information and advice given to me by the Honda mechanic. The price he quoted me too was spot on with what I was charged by my mechanic. Will gladly refer my friends to check out your site.

Date of experience: April 30, 2017
Georgia
3 reviews
1 helpful vote
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The answer I got a. Was right on the money it work without any problem. I've driven the car for a week with no more problem. I will use this service again if need to. And recommend it to friends.

Date of experience: April 30, 2017
New Zealand
1 review
2 helpful votes
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Absolute ripoff
April 30, 2017

I wanted some answers to a problem with my cat. I paid $5US which turned out to be $31NZ!. Then I was sent to another page where I was asked to pay more money. I went back into the chat zone to query the fee but the only responses in the chat room were questions on my wellbeing and what is wrong with the cat. Obviously, just a computer generated answering service. I still have no answers to the problem with my cat.

Date of experience: April 29, 2017
Florida
1 review
0 helpful votes
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Thanks to Tyler I was able to do my own repairs on my Fisher Paykel 2 drawer I dishwasher! I bought the part on Amazon, but needed help with installation. Last night I ran a successful load of dishes!

Date of experience: April 29, 2017
Canada
1 review
0 helpful votes
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Fabulous
April 29, 2017

Scott was wonderful. His empathy, understanding of the problem and his answers to my questions were excellent. He was extremely helpful and allowed me to make informed decisions regarding me dear little dog.

Date of experience: April 28, 2017