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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I felt listened to and provided with advice I could easily follow. Although I provided considerable information as background, it would have been useful to have a template of what to provide for example when asking a question about your pet please provide information pertaining to height, weight age current drug usage and any information on medical condition. But I was very satisfied none the less.
Make you believe that your only paying $5 to ask a question. Not true, read the fine print! Talking about fine print, how hard do I have to search for unsubscribe tab? Not happy at all.
Please extend my thanks to the person that helped me reconnect my printer. He was so patient and I was so dumb. I am very grateful he was managed to reconnect me and he put up with me. Thanks to him.
The way the charges are put on is a little misleading, which originally upset me, but Jason did a great job, so it was totally worth the money. Jason is very professional and is a true IT expert. I had been fighting the problem with Windows 10 for 3 weeks since the last update and he was able to fix it in short order. I highly recommend Jason Jones to anyone needed help with their computer.
I had a legal question, and a family law attorney answered it promptly, efficiently, and gave better information than I could find anywhere. I now know where to go to get my legal questions answered.
Terri was quick and thorough in her response. I was charmed by her attention to detail and her desire to make sure that I had all the information I needed about my kittens. She was wonderful, and I would recommend her and the service again
I love Just Answer It has saved our dog
And answered some pharmacy questions we had! It was so easy to use
Roy was familiar with the transmission and helpful in his analysis of the problem. He filled in some gaps for me ( Ive never worked on a Chrysler transmission before) and gave me The confidence to proceed. He was also helpful in suggesting a parts outlet with good service. Im baiting on part now.
I did the advice right away and it sure did help my situation quite a bit. I can not afford this service every month.
I was having trouble with my Pentax camera (I'm not very good at these types of things). This was a very easy@ helpful way of fixing my camera - will use JustAnswer again - Thank you
I have looked for sometime for well priced advice... bbao provided exactly that, recognising my needs and acting on my overview in a speedy manner.
I got straight forward instructions in order to help my hurt bearded dragon. The resposes were very fast. My one con about it was that it costed some money, but it was worth it for the information.
A year ago Moose helped me out with a rear antioock sensor on the same E350. Diag was spot on. Fuel pump/system will be over my head but the mechanic who does the heavy work on the 350 agreed with the diagnosis
A few minutes with Tyler and problem solved. Only cost was charge for advice. Glad I didn't have to buy a new one
The help from the Subaru Technician Mike V. probably saved me a lot of money at the local auto repair site. Mike knew immediately what was causing the scratching squeak coming from a bar attached to the body of my Forester which entered into the driver's side door. The bar was between the top and bottom hinges. He stayed available on the internet while I searched for WD40 and while I was in the garage working on the car door. He was so very kind and thorough with his responses and, in the end, the horrid squeaking was eliminated. The noise was caused by a pivot point that was freezing up. Mike V. even helped me understand what a pivot point was without making me feel really dumb! I really wanted to give him a 10-star rating, but the system only allowed a maximum of 5 stars. The service manager at the repair shop I had previously spoken to had talked about removing the door to find the problem, which would have indeed cost a fortune.
The Lawyer answered my questions regarding Life insurance inheritance and saved me over 20k. I would definitely use again. Thank you!
I have asked questions about pesky neighbors, business, legal, etc. and have always been able to get good advice from this service. It is a great tool to have in your repertoire, especially in emergencies if you need quick answers.
I called fairly late in the evening and got a fast response from Jake. I had a severe idling problem (engine dying) with my Nissan. First I will say that Jake definitely was knowledgeable about Nissan engines. Over the course of a week, going back and forth, he helped me diagnose my idling problem. We methodically went through the idle air control valve, throttle body, and mass air flow sensor. He certainly was patient. Now my engine runs satisfactory and it is at the point where I need a higher level of diagnostics than I have at home (perhaps time to get it to a dealer's computer diagnostic). Another plus was that Jake had access to and sent me pertinent wiring diagrams and procedures. He got me running again and I am thankful.
He nailed it and I went to the walk in clinic it was the first suggestion on the list. I think it s great tool to use except it should be covered under insurance. The way the waiting rooms are today this could help reduce wait times.
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Hello Roland,
Thank you for contacting JustAnswer.
We're sorry for the confusion about the good faith deposit. An initial $5 deposit is required at the time the question is posted and the balance of the question price is collected once an Expert responds to the question.
This information regarding the deposit is displayed on the page where the customer is prompted to submit their payment details and questions are posted only when the customer acknowledges and accepts the payment terms.
It sounds like an Expert responded to your question which is why you received a charge for the balance due, however, the Expert isn't paid unless you’re satisfied with the help received and rate the service accordingly.
Because JustAnswer is committed to customer satisfaction, we offer our customers a self-service refund tool. If you should require a refund in the future, you can process it up to 30 days after your payment was made by following this link:
http://my.justanswer.com/account/orderhistory
Of course, if you would rather contact us, we are more than happy to process your refund for you.
Thank you for giving us a try. We do appreciate it.
Regards,
JustAnswer Customer Care