On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I received such great advice from Just Answer and thought that my world or research came to an end once I became guardian/conservator for Mom. What I never expected was having to deal with a Guardian Ad Litem, Fiduciary appointed by the Court. I hired a great attorney thinking she'd be the only legal resource I would need. NOPE! There are legal issues I did not have any idea would pop up except regarding step-siblings. I have had to pay about $4.000 so far to 2 attorneys who have DONE NADA, ZERO, ZIP. They just read legal documents and bill for that. I do not have ANY IDEA if the time listed is truly what they spent. Really, reading Court docs they deal with EVERY SINGLE DAY! I decided over the weekend to reup my membership for help with RESEARCH to find out 1) can I get these 2 ambulance chasers removed (I do more than these 2 together) so I can pay only 1 attorney. I also, as said previously, want to research with help of backup for what I am being told regarding these blood sucking step-siblings. Just Answer has helped me so much, I have no doubt I'll receive great information again so I know whether I'm getting sunshine shoved where it don't shine.
This is the second time I have contacted just answer for help. Both times I have received excellent, helpful and timely advice. I have been trying to connect with two friends who are Facebook members. However for whatever reason we're not able to communicate with each other. Fortunately Isaac was able to give me simple instructions that even I could follow, and I was able to connect with them. I love the ease of using Just answer, and recommend it to everyone.
My go to for antiques questions the staff is very good at what they do and give great answers to your questions.
I had legal questions about a lawsuit. The rep handle it in great fashion and I had my answer in 24 hours!
My little yorkie was very lethargic after I discovered her back nails were bleeding. The vet responded so quickly and advised me she was probably just sore and told me what medicine to buy. I was so worried about her but the vet definitely gave me some peace of mind.
I used this site because I had a computer question which was answered so quickly, professionally and it gave me the confidence to restore my computer. When I was just asked to give a review I see this site answers more than just computer issues. I will keep this site handy because it seems like I will be able to use this site for many questions
My little schipperke ingested some questionable non-food material then started acting oddly. The vet told me what to do and assured me it wasn't toxic. He even checked back with me in the morning to see how she was doing.
We went to a Vet ER on a wknd who suggested to put our cat down. Other option, see another vet next day, we did and they set up treatment plan to be done at home but didn't have diagnosis either and suggested putting her down if not better. Dr Z was only one to offer likely Diagnosis with symptoms that match our cat exactly. She recovered with time frame told and is doing well today! Thank You Dr Z for what the others could not do and who were quick to write her off. So worth it to seek another opinion.
Was looking for info on ornament I got at garage sale. Turns out it was worth a lot more than I paid for it.
My cat has a few health issues and I was feeling lost as to what to do next but I received clarity on this site, procedures in the right order to get the best results. Hopefully, that happens with my next visit to the vet now that I know what tests need to be done. I've used this site before for personal medical advice and found it extremely helpful.
I was pleasantly surprised with the response and evaluation of Glenda B. Who researched the value of my historical piece. I believe now, after my research, she had it right and contacted credible resources to confirm my suspicions.
My cat is having a little problem with her ears and has been throwing up a bit. I wrote in and for the $5 fee was answered right away regarding what was going on and what I could do about it. Many suggestions and answers. And not just once. We had an email conversation that was very helpful.
I will definitely use this service again and recommend it to others.
Guillermo assisted a colleague of mine with their visa and as a result Ive received solid advice as well. Id highly recommend Guillermos services.
Although my problem of a disk no longer showing data was not resolved, the support provided by their expert--jinsmn--was excellent. He would not quit even though I think he knew the issue was a physical rather than software problem with the disk itself. After six-plus hours of trying to recover lost files, he finally gave up. Unfortunately Jins cut the comm link with me so quickly after he reported his conclusion I did not get a chance to thank him for his efforts and discuss his perspective on the issues or alternatives to my system. I figured that part out for myself. Much to the credit of JustAnswer they did not charge me any more than the original contact fee, refunding what I had further committed to for a direct link. All-in-all a good experience and I would return if necessary.
This service was great! They responded quickly and were able to give me the best advice to help my red eared slider I've had for 12 years.
Got the answer I needed to what to do when my dog ate a blood pressure pill accidently dropped on the floor. It just took a little longer than I was expecting to get an answer though. Don't know if it was a normal response time or just longer since it was on the 4th of July?
I had become locked out of my iPad and the thought of waiting in a long line at the Apple store was not appealing. I was very pleased with the help I got - we got the iPad unlocked, and it did not involve going somewhere and waiting in line to be assisted. I would definitely recommend Just Answer.
Thanks for your help. Google is installing some systems to avoid scammers that I didn't know about and your Answer Man was most patient with clarifying my problem and getting me the correct information.
For years I trird to have a piece of glass correctly ifentified and no one could. Just answer solved it within a half an hour.
2 lawyers responded and gave me great information and much food for thought. Though their opinions were vastly different they definitely both gave valid points and concerns. Especially useful were some links to cases that were relevant.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members