On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They have no idea what they are talking about - asked about a 9 year old dog and they kept calling it my puppy - no not in like she is always your puppy - no like in they are uneducated - you do not use a vet assistant for professional advice - I call bull$#*!
At 1 AM I was trying to send a power point I created and it was over the MB limit. Just Answer had a technician on line with me and by 1:30 am, I was able to send the power point. Fantastic!
I have used JustAnswer many times for appraising and giving me information on items I buy to resell. My usual requests are for vintage and antique porcelain and unique items that I know nothing about. I have gotten some good sales because of my appraisers. They give me very in depth histories, especially Robert S., that I can share with my customers. Thank you JustAnswer for being there for me.
We and 2 other homes are in a dispute with a 4th homeowner on our private road. She is demanding removal of all the mailboxes on her property - that SHE put there almost 20 years ago because she just wants to be difficult. These mailboxes are on an easement. We had questions we needed answers to and speaking with a real estate lawyer about what she cant do to us brings peace of mind and relief. Process was quick, the lawyer answered all my questions, and it was a tremendous help. Highly recommend. And I like you can try for only 7 days without a long term commitment!
As a first time cat owner, I always want to be sure I am doing the right thing. When my cat started behaving in a way that gave me concern, I spoke with Terri. She was thoughtful and helpful. I ended up, with her help, deducing what was wrong and now have a plan to address his anxiety. Thanks Terri
Great information, sent on email which was great to keep for future reference. I liked what I got, and will ask more question.
Had lots of problems after an " official " WINDOWS 7 update. Tech on line corrected all of them for $50 and all still ok. I trust them enough to call again if needed. A lot cheaper than getting someone to come to my home.
I wrote my complaint and was rewarded with a speedy answer to my malady. The attorney that answered me was very knowledgeable and that was nice to hear.
The vet that helped me was incredible. She was prompt, caring and honest with her advice. My cat was lethargic at the time I posted my question. Within 24 hours she was up and moving around and within a few hours after that she was playing as she had before she became ill. I would highly recommend this service to anyone that loves animals.
Hey guys,
I live in a very rural area outside of the city. We have several different farm animals including some "barn kittens". Overnight in a weekend of course they became sickly and the vets weren't available. So I found the ability to ask a Vet online what medicines to give th we kittens. He was able to help me for about the same as gas would have cost to get to the city. I would highly recommend but just know it can't be too much of an issue. They can only do so much online but in my case it was enough!
WE BOUGHT A POPUP CAMPER AND LEARNED THAT IT HAD MAJOR ROTTED WOOD FLOORING. WE DECIDED TO FIX IT OURSELVES. RANDALL, A CAMPER MECHANIC, GAVE US THE INFORMATION WE NEEDED TO GET THE REPAIRS STARTED IN THE RIGHT DIRECTION AND IT IS NEARLY COMPLETE NOW. WITHOUT HIS SHARING HIS KNOWLEDGE IT WOULD HAVE BEEN A LOT HARDER THAN IT WAS TO GET THE CAMPER REPAIRED AND USABLE. THANK YOU VERY MUCH!
After weeks of working on my riding mower I finally contacted JUSTANSWER and the problem I was having was fixed within 15 minutes. Thank you Curtis for all your wonderful help.
Ev
Super happy I didn't have to get involved finding a lawyer to answer a couple of questions. Id do it again in a heartbeat.
Curtis was my advisor and he certainly was very helpful. I went round and round on him but he was patient always helpful.
We needed some advise to help with the hurricane implications on our tax filing. Very knowledgeable rep worked thru my questions with a quick phone call. Great service.
Ive called a couple of times for help and assistance and was handled very professionally by the staff. The computer technician was an expert and the attorney I spoke with was able to talk me down from my frenzied state and supplied me with links from 3 different sources reporting that what was happening to me was in fact a scam. I had been worried sick for the last 10 days and needed some relief. Thank goodness the attorney I was speaking with was able to reassure me. I am very, very grateful for all their help and assistance. Thank you from the bottom of my heart.
Very respectfully,
A Very Satisfied Client
I had a workplace question. It was very distressing and seemed like it was illegal. The attorney told me that at an at will job, the employer could do whatever they wanted to do. They also suggested that we quietly look for another job. It was quick and helpful.
It was about 11 days post-surgery and it was very swollen, but Dr. Mo gave me pointers on how to know if it was critical or not. That's what I needed to know!
I was bitten by a deer tick a little over a week ago. Emergency room examined me and felt the bite didnt look like tick had been attached too long. Recommended I watch the bite area and come back if more symptoms occurred. I had heard about homeopathic remedies but no availability to a specialist in my area. Just answer afforded me the ability to ask Dr Zaheer for his expert advice. He has been advising me. I am totally inexperienced using homeopathic remedies and Dr Zaheer has been so patient answering question after question. Thank you for this site. I used
It one other time to help me get my elderly cat to eat. Love it!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Question And Answer Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Theresa,
Thanks for getting in touch with us about this. We apologize for any confusion. It looks like you didn't make it past the homepage in the process of posting your question. The individual gathering initial information form customers on the homepage is not actually a person, she's our Chat-Bot, Pearl. Once we gather the initial information on the animal and send the question to the team, you would be speaking with a licensed Vet.
We'll reach out to our to our chat bot and machine learning team to take a closer look at your interaction and see if the initial responses need to be adjusted.
We do hope that you were able to get the assistance that you needed for your dog. If you've got any questions about the site or need any further clarification, please reach out to our Customer Care team and we're happy to help walk you through posting a question.
Regards,
JustAnswer Customer Care