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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,426
This company responds to reviews on average within 4 days

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Oregon
1 review
0 helpful votes
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I'm not very good a solving a problem created by The associate was very thorough. It took nearly an hour and a half. Very economical.

Date of experience: September 6, 2018
Pennsylvania
1 review
0 helpful votes
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My Vet Dr. Sarah Snow stayed on chat with me for hours. She gave me the best advice she could possibly give me... She even followed up the next morning, to check on my doggie

Date of experience: September 6, 2018
California
1 review
0 helpful votes
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I have chosen to handle the probate of my mother's estate myself. The JustAnswer legal experts have been very helpful in guiding me through the process. Their support has included specific guidance on the steps in this complicated process, suggestions on how to fill out some of the forms, pointers to websites that provide additional instructions. The responses have always been very prompt and spot on. It is very convenient to be able to ask a question at any time of the day or night and get an expert legal response sometimes within minutes.

Date of experience: September 6, 2018
Canada
1 review
0 helpful votes
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The doctors were prompt in their respond to my question.he explain in detail about the problem. They respond in the time fame that they said they would. Happy with their respond

Date of experience: September 6, 2018
Canada
1 review
0 helpful votes
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Fast efficient service
September 6, 2018

The gentlemen ( yes 2 of them) were most helpful - polite and managed to correct my problem in pretty good time.

Date of experience: September 6, 2018
Arkansas
3 reviews
0 helpful votes
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New Apple iphone dummy
September 6, 2018

Just answer reps know their stuff (wish I did). They do provide valuable input to you. I have gotten more help from just answer than the company or should say companies that provided the phone and provide wifi service over where I reside-figure that one out.

Date of experience: September 6, 2018
GB
1 review
0 helpful votes
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SO HELPFUL
September 6, 2018

I contacted this company for some legal advice. It was a great surprise to be honest that they followed through so quickly and in plain jargon. Enormously impressed.

Date of experience: September 6, 2018
Ohio
2 reviews
0 helpful votes
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NOW MY NEW PRINTER WORKS
September 6, 2018

THE TECH DID NOT HAVE AN EASY JOB HELPING ME. HE WAS PATIENT AND CAPABLE. I WOULD WANT HIM TO HELP ME IF I HAVE A NEXT TIME TO NEED HELP.

Date of experience: September 5, 2018
Wisconsin
1 review
0 helpful votes
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Shefin solved my printer not printing black ink the first time around. The problem was resolved with directions I got from no other website. I love this site.

Date of experience: September 5, 2018
Florida
2 reviews
0 helpful votes
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Tyler walked me thru my problem and I was able to resolve my issue with his help very knowledgeable and patient.

Date of experience: September 5, 2018
Florida
1 review
0 helpful votes
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Very convenient
September 6, 2018

We used the lawyer answering service and it was quick and easy to understand. It's very convenient for a small business owner like me.

Date of experience: September 5, 2018
Indiana
1 review
0 helpful votes
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Classic Car Knowledge
September 6, 2018

After months of being unable to start the car. I was fortunate enough to speak with a subject matter expert on the vehicle from 30 years in the past. His explaination of the system was dead on.

Date of experience: September 5, 2018
Georgia
1 review
0 helpful votes
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Responsive
September 6, 2018

Received assistance shortly and John stayed with me until the problem was solved. Very helpful! It took a bit of time to completely restore files and reload a lost software which had bee erroneously deleted. Job well done

Date of experience: September 5, 2018
Pennsylvania
1 review
0 helpful votes
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JustAnswer is great
September 6, 2018

JustAnswer is quick and knowledgeable. It gives you a starting point, The responded in a short time and so far they have been accurate?

Date of experience: September 5, 2018
New York
1 review
0 helpful votes
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Jason was and is a pleasure to work with, although my problem isn't fixed yet but that's because I'm not at the boat now, but the information he gave me allows me time for any questions and he said just get back to him when I'm there! Pleasure working with him

Date of experience: September 5, 2018
Australia
1 review
0 helpful votes
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Water Leek in my unit
September 5, 2018

I have had a serious water leek entering from my ceiling. Mr. John Melis advice was brilliant, Thank you, Kev

Date of experience: September 4, 2018
California
1 review
0 helpful votes
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A new phone set with instructions written for someone who didn't need instructions put me on edge. I couldn't make it work. What good is a phone that does not ring, yet callers are leaving messages to prove they tried to call. JustAnswer came to my rescue, even though I was embarrassed to have overlooked something I should have seen. Then I had another question and I didn't hesitate. I got my new friend at JustAnswer back and he quickly found me the new solution.
Quick and thorough and he didn't make me feel like a fool for asking.

Date of experience: September 4, 2018
Colorado
1 review
0 helpful votes
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Saved me BIG $$$
September 5, 2018

My lawn tractor quit running, lots of gas, full battery. No power to ignition, thought I needed new switch. JustAnswer told me remove battery and there should be a fuse in the wiring harness, sure enough, blown 20a fuse (which I had a couple laying around) inserted fuse, reinstalled battery... Lawn tractor started right up.

Date of experience: September 4, 2018
New Jersey
1 review
0 helpful votes
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Urgent Question Resolved!
September 5, 2018

JustAnswer immediately responded to my inquiry. My puppy had swallowed two pieces of chocolate. I got a message describing risks and actions to take, followed by a phone call where I was allowed to ask many follow up questions. Excellent!

Date of experience: September 4, 2018
California
1 review
0 helpful votes
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Cris is a genius! Fast. Professional and courteous! I had internet speed problems for months, And had tried all kinds of remedies offered by different people. But to no Avail. Cris was able to solve my problem within 30 minutes. I was little nervous giving money to an Internet service and have them take over my computer remotely, but it was a great decision and he did a great job. Highly recommend.

Date of experience: September 4, 2018