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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,408
This company responds to reviews on average within 4 days

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Oklahoma
1 review
0 helpful votes
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Erratic AC issues
January 10, 2026

Worked with Bart, stepped through a variety of tests, determined that we need to do a fairly comprehensive parts replacement but Bart was pleasant and helpful.

Date of experience: December 31, 2025
Ohio
1 review
0 helpful votes
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Excellent service
January 10, 2026

Why do I have a charge for uber* help? Pending charges twice, why? I was told that they should disappear within 3 - 5 days. If still there report it back to uber

Date of experience: December 31, 2025
Texas
1 review
0 helpful votes
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Dr. Mike is the best
January 10, 2026

We needed answers quickly and JustAnswers website was clear and uncomplicated right away. They connected us to someone quickly who happened to be Dr. Mike. He was clearly very experienced but also so empathetic. Thank you so much Dr. Mike!

Date of experience: December 31, 2025
California
1 review
0 helpful votes
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GAVE ME SOME PEACE OF MIND
January 10, 2026

My question was addressed and I am comfortable with the response. I was feeling doubtful about whether I could pursue treatment for a dental problem. I'm now hopeful that I can address my issue.

Date of experience: December 31, 2025
Oklahoma
1 review
0 helpful votes
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Thank you for helping me!
January 10, 2026

They were very thorough about collecting all the needed information so they could provide me with the best advice on what to do for my pup. The advice I was given was practical and easy to follow. Thank you for alleviating my concerns!

Date of experience: December 31, 2025
New York
1 review
0 helpful votes
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Gave me the direction I needed
January 10, 2026

Dr. Adrien told me what I can do now to help Chino at home and also advised whether or not I should take him to the vet by analyzing pictures of his rash, which I needed to know

Date of experience: December 31, 2025
Ohio
1 review
0 helpful votes
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Ray was excellent in every way got to all my legal needs and questions and inquiries she gave to all the facts and help me a immensely. And very very polite to ease the matter that I had at hand which made me feel much better about the issue.

Date of experience: December 31, 2025
Florida
1 review
0 helpful votes
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Came out of the movie theater late last night, truck wouldn't start. Tried all the things that they said on-line to do, no help. Finally came across this website and decided to give it a try. I had no other choice but a tow truck and an Uber. The mechanic was very helpful and taught me some more tricks on how to get this thing started, but sadly it still ended up with a tow truck and an Uber. But it wasn't for lack of trying!

Date of experience: December 30, 2025
California
1 review
0 helpful votes
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Sound and reliable competence
January 10, 2026

David craig, the spexiualist i talked to, had a bith calm and firm voice -- which does help in situations of nervousness. With competence, conviction, and in a freiendly tone he solved my problem within less than a minute --

Date of experience: December 30, 2025
South Carolina
1 review
0 helpful votes
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Was confounded with my Nordictrack s22i studio cycle. The resistance would not adjust manually. After searching YT and trying what I could find there, my bike still was malfunctioning. I came across JustAnswer and figured it would not hurt to try. Richard, the service tech, gave me valid information with which I was able to correctly diagnose the problem and make the necessary repairs.

Date of experience: December 30, 2025
Ireland
1 review
0 helpful votes
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Merging GEDCOM files
January 10, 2026

I wanted to merge 3 family trees and I used Family Tree finder to merge two trees together, then I merged the third family tree with the newly-merged tree. All good

Date of experience: December 31, 2025
Tennessee
1 review
0 helpful votes
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LBarnes was absolutely phenomenal!
January 10, 2026

She talked me through everything, and so far a day later my car has absolutely done a 180. She deserves all the credit she can get!

Date of experience: December 30, 2025
Colorado
1 review
0 helpful votes
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Eric was very knowledgeable
January 10, 2026

Eric had me try many things to fix my streaming service. When nothing worked we agreed it's my older tv so he suggested a streaming stick.

Date of experience: December 30, 2025
Arizona
1 review
0 helpful votes
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Friendly assistance
January 10, 2026

When donating to a person seeking a political office, I listed the wrong amount accidentally. I called WinRed later to ask for a correction, and was referred to "Just Answer". They asked for the details. The correction is to be made in about two days. I appreciate the friendly assistance from both of them.

Date of experience: December 30, 2025
California
1 review
0 helpful votes
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Sense of Relief!
January 10, 2026

This was a really good experience and we'll worth it! Auto Tech Kevin P was so helpful in his explanation of what the issue may be more than likely. Advised me of questions I should ask when getting my car repaired. Just really great conversation which gave me a sense of relief in approaching resolution options. Very useful site and highly recommend!

Date of experience: December 30, 2025
Puerto Rico
1 review
0 helpful votes
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Dyson Cyclone V 10
January 9, 2026

Unit signaled the it was clogged. Contacted service consultant who provided good information. Disassembled and reassembled but unit still poor suction.

Date of experience: December 30, 2025
Maine
1 review
0 helpful votes
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My talk with Jessica
January 9, 2026

I got called back right away. The lawyer I spoke with was very kind, and extremely knowledgeable. She explained everything I asked about and them some. I now know how to proceed with my problem. I would recommend using this service, and I hope you have the same experience as I did. Hopefully you will get the same attorney I did, she was great

Date of experience: December 30, 2025
New Mexico
1 review
0 helpful votes
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Very informative about scams
January 9, 2026

I believe his name is David. He was very, very good and very patient. And explained things thoroughly to me. It was a good experience

Date of experience: December 30, 2025
California
1 review
0 helpful votes
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Hope!
January 9, 2026

Doctor Mike was incredible! Addressed my dog's issues quickly and with a possible cause that had not been suggested by other vets nor my own research.

For the first time, we have some hope for a way forward and a possible positive outcome.

Thank you for the help!

Just Answer is an incredible resource and worth the low cost to get help for our best friends.

Date of experience: December 30, 2025
GB
1 review
0 helpful votes
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Celebrex overdose
January 9, 2026

I took 2 celebrex by mistake instead of paracetamol. Dr Sam put my mind at ease. This happened early hours and I was worried about sleeping with having Angina. My mind was put at ease and I had the signs to look out for from Dr Sam.

Date of experience: December 30, 2025