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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I wanted to get my pics off my phone and onto a thumb drive. After a lot of different tries, they came up with a great idea for my question.
Although JustAnswer didn't directly solve the issues, they did inform where
I should go to in order to resolve the problems. There advice worked in both the
SSA issue and in the IRS issue.
Dr. Oglesby listened to all my concerns and questions and gave me great advices on the best way to approach and treat my issues. Would definitely recommend and follow up with any future issues.
Excellent walk through with the codes I was given. Great instructions on how to walk down the rungs of the program ladder. Within 10 minutes I knew my next steps to solving what's causing my car not to crank. Thank you so much Allen T.
Its a good feeling when you have a hunch and then have a expert confirm it.
Wonderful! And very helpful. Showed me exactly how to file an inventory for my grandson I have guardianship of. Saved me so much heartache and money I really didn't have.
My printer wouldn't print after changing ink. It printed two pages 3 documents then quit.
Wasn't printer it was wifi. Suggestions from technical expert was just what I needed to remedy. All good now.
Matthew was VERY professional and patient. He successfully guided me through the process to repair my password issue. I highly recommend Just Answer!
Great job of diagnosing the problem. He asked the right questions.
Im a repair tech myself and experience tells me troublshooting is easier when you ask the tight questions. Thanks, excellent job!
They answered most questions, and did connect me to a real person for my 1099, however they could not help me with my deceased husbands 1099. Very frustrating.
The technician was very knowledgeable and courteous. But, before I received the call from him, I was asked for a credit card/debit card payment. The price was reasonable so, I paid it for the call to get information. Today I see on my bank statement that the amount charged was way higher than what was asked. DO NOT USE THIS SERVICE!
My experience went well. I did not know much money was to be taken out of my acct. I do not want any more money taken out so do not renew my app. If it cost money. I don't know that your information helped me any. Thanks
The tech was very knowledgeable and very patient with me. Solved my problem very quickly.
Was having problems finding info to trouble shoot a Bosch Injection pump with a KSB valve problem.
Dan has giving me info on the operation and possible causes to my problem. I am hoping to test and get back to him with my findings.
My lawyer gave me great info on what I need to provide to get this rolling. No overly lawyer -speak, but still presented the facts. I'm a happy camper. 😀
Michael understood my situation, provided a clear path towards resolution, provided a template demand letter, identified next steps and possible actions that left in a position of power rather than at the effect of my situation.
Randall was knowledgeable and patient. I was a little confused because I thought I was on a winnebago help line so I was a little short. Overall it worked and it was worth fixing the issue
Micheal was efficient and very knowledgeable. Answered all my questions quickly. Highly recommend Michael to anyone in need of guidance and support.
Mel Casillas
First chat rep: good questions, understood right away, pinpointed right question to ask Expert.
Shawn was quick, good info, solution well described, helpful and answered all my questions
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members